RE: Pop3 connector problems - undelivery emails
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 16 Mar 2007 11:28:54 GMT
Hi,
Thanks for posting in our newsgroup.
From your descriptoin, I know that if you set the prmary address to theISP's address, the mail can be download but cannot be delived the local
user's mailbox. If you set the primary address to your domain address, you
cannot send e-mail. If I am off-base, please don't hesitate to let me know.
Please take the following steps to see if the problem can be resoved.
Step 1: Please rerun the CEICW wizard, this helps to make the configuration
of the network and e-mail correct.
1. Run the CEICW and configure the network settings.
2. Go through firewall option.
3. In the Internet E-mail tab, please click to "Enable Internet E-mail".
4. In the Email Delivery method page, please choose the correct email
delivery method. If you need to forward internet email to your ISP
Smarthost, please input the Smarthost address correctly. If you use DNS to
route emails, please choose this option.
Note: If you choose to forward emails to the ISP's email server (smart
host), you need to type the FQDN of the ISP's email server. If your ISP
provides you the IP address of their email server, for example,
12.34.56.78, you should type the IP address as "[12.34.56.78]" (without the
quotation marks) on the connector's properties page.
5. In the E-mail Retrieval Method page, check the "Use the Microsoft
Connector for POP3 Mailboxes" check box, click Next.
6. In the E-mail Domain Name page, enter your registered e-mail Internet
domain name, (i.e. domain.com).
Note: Considering the current condition, please input the ISP POP3 email
domain name (i.e. ISPPOP3Domain.com).
7. In the POP3 Mailbox Accounts page, click Add and add the appropriate
POP3 mailbox accounts, then click Next.
Note: Please delete the POP3 email account in the Outlook client.
8. Input the correct information in the rest page and finish the wizard.
More information:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
Step 2: Check the routing rules in the POP3 connect.
1. Open the SBS Server Management console, click on Internet and E-mail.
2. On the right side click on "Manage POP3 E-Mail", then click on "Open
POP3 Connector Manager"
3. Please checking the routing rules and sure they are correctly corrected.
Step 3:Please check the following folders to see if you can find the
missing emails:
C:\Program Files\Microsoft Windows Small Business
Server\Networking\POP3\Failed Mail
C:\Program Files\Microsoft Windows Small Business
Server\Networking\POP3\Incoming Mail
C:\Program Files\Exchsrvr\Mailroot\vsi 1\BadMail
In addition, please enable diagnostic logging for the POP3 Connector on SBS
2003, reproduce the problem, and then send the event logs toe me for
analysis:
1. Click Start, point to Programs, point to Microsoft Exchange, and then
click System Manager.
2. In the left pane, expand the Connectors node.
3. Right-click POP3 Connection Manager, and then click Properties.
4. Switch to the ''Troubleshooting'' tab, and then change ''Logging Level''
to ''Maximum''.
5. Click OK to apply changes.
6. Close the System Manager console.
7. Click Start, point to Programs, point to Administrative Tools, and then
click Services.
8. In the left pane, right-click Microsoft Connector for POP3 Mailboxes,
and then click Restart. After the service restarts, close the Services
Management console.
9. Reproduce the problem and send the Event logs to me for analysis..
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
38331360-Pop3 connector problems - undelivery emails.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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<Hi,
<
<just configured a week ago sbs2003 with exchange 2003. Previous O.S. was
<smallbusiness - windows NT(OLddd).
<
<We have normal internet access, dinamic IP.
<
<Emails are at ISP. And im trying to pop3 get them from ISP and delivery
them
<to local user in exchange SBS.
<
<The problem is:
<when a user as primary email set as the "outside email" - real email at
ISP.
<I check web mail at ISP and see an email on an account, when i make pop3
to
<get the email, pop3 gets it, since it disappears from webmail, my
antivirus
<"scan it", but email doesnt reach the local user mailbox - i think it goes
<again to "cyberspace".
<
<when a user as primary email set as "local/internal email" - pop3 gets the
<email from ISP and delivery it to the user well. Problem here, the user
cant
<send emails outside with primary email set as a local/internal email.
<
<How can i resolve this issue? to pop3 delivery emails right and dont send
<them again to cyberspace, i think its what is happening.
<
<Regards,
<PV
<
<
<
.
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