RE: Remote access recurrent disconnection

Hello Manisha,

Thank you for kind update.

For your condition, I suggest you to rerun the CEICW through the following
steps:

1. If you have two network adapters on SBS and direct connection to
broadband with PPPoE:

a. On the Connection Type page, click Broadband, and then click Next.

b. On the Broadband Connection page, under My server uses, click A
connection that requires a user name and password (PPPoE), and then click
Next.

c. On the PPPoE Connection page, under PPPoE connection, click an existing
connection, or create a new connection.

d. Verify that the ISP user name and password match the information that
your IPS provided. Configure the static IP address if appropriate, and then
click Next. If your network connection to the Internet is disabled, the
Network Connection page appears. If the page does not appear, go to step e.
On the Network Connection page, configure the IP settings according to the
requirements of your ISP, and then click Next.

The network connection is now enabled.

e. On the Local Network Connection page, under Connection Name, click
Server Local Area Connection, and then click Next.

f. Complete the Configure E-mail and Internet Connection Wizard.

2. If you have two network adapters on SBS and manual router connection to
broadband

a. If you receive a dialog box that says that a UPnP router was detected
and you want to configure the router automatically, go to the "Two network
adapters - UPnP router connection to broadband" section.

b. Click No to the question "Do you want the wizard to configure the
router?"

c. On the Connection Type page, click Broadband, and then click Next.

d. On the Broadband Connection page, under My server uses, click A local
router device with an IP address, and then click Next.

e. On the Router Connection page, next to Preferred DNS server and
Alternate DNS server, type the IP addresses that are provided by your ISP.
In the Local IP address of router box, type the IP address of the router
that the server uses to connect to the router.

f. Click to clear the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.

g. On the Network Connection, You must enable and configure the network
connection to your ISP page, under the Connection Name, click Network
Connection.

h. If your router provides DHCP, click Obtain an IP address automatically
(use DHCP). If your router does not provide DHCP, click Use the following
IP address, and then type the IP address and the subnet mask in accordance
with the router settings. The default gateway is the IP address of the
router.

i. Click Next.

The network connection is now enabled.

j. On the Network Connection, You must click the connection for your ISP
and local network page, click Network Connection under the ISP network
connection.

k. Under the Local network connection, click Server Local Area Connection,
and then click Next.

l. Complete the Configure E-mail and Internet Connection Wizard.

Meanwhile, please ensure your DDNS can update with your IP change in time.
You can use nslookup command to test it. If you have problem of this
condition, please connect your DDNS provider.

If the issue persists, please kindly help me collect some information for
further investigation:

1. Do you have route before your SBS?

2. Do you have one or two network adapters on your SBS?

3. Do you have fix or dynamic IP on your SBS external network adapter?

4. Do you get connection error only when the external IP changed?

5. Please let me know the detail steps you run the CEICW every time.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: Acdm0oAVhdAyWvl+RtmfBJoll5WSOA==
| X-WBNR-Posting-Host: 202.123.14.36
| From: =?Utf-8?B?TWFuaXNoYQ==?= <Manisha@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <5EC8FB26-C9DE-4ACC-B82E-BC6C7EDF336D@xxxxxxxxxxxxx>
<NgwCcxsZHHA.1028@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Remote access recurrent disconnection
| Date: Thu, 15 Mar 2007 00:21:08 -0700
| Lines: 209
| Message-ID: <2EEBF5C2-C8F9-4BCB-B39D-E468C8F83B92@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:23017
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thank you for your reply.
|
| My VPN and RWW is already configured as you have described below.
|
| Previously it was working fine and it was only after two weeks that when
the
| DDNS ip address from the ISP's side chages then I had to run the CEICW.
As
| from this Sunday I could not connect at all and then I had to restart the
| server and rerun the CEICW for the remote access to work.
| As from then every 3 hours I have to run this wizard for remote access to
| work. I have checked for any errors in the event viewer or any intruders
on
| the server performance report but there is no such activity which has
been
| reported.
|
| Kind regards
| Manisha
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that your RWW and VPN
remote
| > access recurrent disconnect for your dynamic IP address. If I have
| > misunderstood the problem, please don't hesitate to let me know.
| >
| > Based on my research, since you have dynamic DNS, we can try to use
DDNS
| > name replace IP address when you run the CEICW. On the client side,
ensure
| > the client uses DDNS name to access RWW and VPN.
| >
| > I suggest we try the following steps to see if we can resolve this
issue:
| >
| > Step 1: RWW
| > Please open Server Management console, navigate to 'To Do List' and
click
| > 'Connect to the internet' in the right panel. The wizard can help us
| > configure the networking settings for a SBS server. It's strongly
| > recommended to use the wizard to configure the SBS server.
| >
| > More info:
| > 825763 How to configure Internet access in Windows Small Business
Server
| > 2003
| > http://support.microsoft.com/?id=825763
| >
| > This wizard will publish the RWW.
| >
| > Detailed steps for your reference:
| >
| > 1. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > 2. Click the "Connect to the Internet" link.
| >
| > 3. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next (I suppose you have 2 network adapters in SBS 2003).
| >
| > 4. On the "Services Configuration" page, select all the items and then
| > click Next.
| >
| > 5. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > items are selected. Click Next.
| >
| > 6. On the "Web Server Certificate" page, choose to create a new Web
server
| > certificate and then type the public FQDN that you will use to access
RWW
| > (xxx.dyndns.org).
| >
| > Important: please input your FQDN, but not IP address.
| >
| > 7. Go through the remaining steps.
| >
| > After that the wizard will automatically publish the RWW for internet
| > access and create new server certificate for SSL.
| >
| > Step 2: VPN
| >
| > Before test VPN connection, we have to ensure the VPN setting on SBS
and XP
| > client are correct. Go through the following steps:
| >
| > 1. Run Remote Access wizard on SBS
| >
| > a) On the Small Business Server 2003-based server, click To Do List in
the
| > left pane of the Server Management console.
| >
| > b) Under Network Tasks, click Configure Remote Access.
| >
| > c) Click Next, click Enable Remote Access, click to select the VPN
Access
| > check box, and then click Next.
| >
| > d) Type the fully qualified public domain name (FQDN) of your server,
click
| > Next, and then click Finish.
| >
| > Important: please input your FQDN, but not IP address.
| >
| > e) When the wizard is completed, click Close.
| >
| > 2. Go to the client and establish the VPN connection to the SBS Server,
you
| > can refer to this KB article for more information:
| >
| > How to configure a VPN connection to your corporate network in Windows
XP
| > Professional
| > http://support.microsoft.com/default.aspx?scid=KB;EN-US;305550
| >
| > Then you can access RWW via https:// xxx.dyndns.org /remote/
| >
| > Meanwhile, please ensure your DDNS can update with your IP change in
time.
| > You can use nslookup command to test it. If you have problem of this
| > condition, please connect your DDNS provider.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote access recurrent disconnection
| > | thread-index: AcdmL3wbDzHno3v5SWOyoM2H8ZkIKQ==
| > | X-WBNR-Posting-Host: 196.192.111.208
| > | From: =?Utf-8?B?TWFuaXNoYQ==?= <Manisha@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Remote access recurrent disconnection
| > | Date: Wed, 14 Mar 2007 04:54:13 -0700
| > | Lines: 28
| > | Message-ID: <5EC8FB26-C9DE-4ACC-B82E-BC6C7EDF336D@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:22802
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I have an IBM server where win 2003 SBS premium R2 edition is
installed.
| > I
| > | have configured 5 of my users as mobile users so that they can
connect
| > | remotely to check their email/work with files. I have also
configured
| > | Exchange pop3 to connect directly to my hosting email company and
| > download
| > | all emails and then directly send to the users' mailbox.
| > |
| > |
| > | I have now configured dynamic DNS as here in Mauritius we do not have
the
| > | fixed IP address over ADSL. My dynamic address is
xxx.dyndns.org/remote
| > and
| > | this is the address we use to connect remotely to our server to
retrieve
| > | email via outlook over internet or work remotely on our file server.
| > |
| > |
| > | The problem is that very often, the users cannot get access remotely
and
| > I
| > | need to run the "configure internet and email wizard" which is
available
| > to
| > | configure remote access where I need to select the VPN, remote email,
etc
| > | options. This problem is being recurrent now and today I had to run
the
| > | routing and remote access wizard three times. I know that it is
because
| > the
| > | IP address changes and I need to have a fixed IP over frame relay.
But
| > here
| > | it is too expensive to implement such communication link.
| > |
| > | Can anyone help?? Thanks
| > |
| > | ps:No errors are reported in event viewer.
| > |
| > |
| > |
| > |
| > |
| >
| >
|

.

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