RE: Event ID 9548 and 1022 on a user who is not disabled
- From: Chad D <ChadD@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 15 Mar 2007 08:03:59 -0700
The next day, the account could log in just fine. Thanks for the reply.
"Terence Liu [MSFT]" wrote:
Hello Chad,.
Thanks for posting here.
Per your description, I can see that you encountered event error 9548 and
1022 regarding disabled user account. If I am off base, feel free to let me
know.
If a disabled user account that is associated with an Exchange Server 2003
SP2 mailbox does not have the Associated External Account user right and
the msExchMasterAccountSid property, Exchange Server 2003 cannot perform
the following actions:
- Enable a different user to log on to the mailbox
- Enable the mailbox to receive messages
- Include the mailbox in a public folder access control list
- Include the mailbox in a mailbox folder access control list
- Move the mailbox
- Successfully run the mailbox cleanup agent
Additionally, an event ID 9548 message is logged in the Application log
when Exchange Server 2003 tries to perform any one of these actions. This
issue occurs because the Microsoft Exchange Information Store service
contains logic that assumes that every disabled user account that is
associated with an Exchange Server 2003 mailbox has the Associated External
Account user right and the msExchMasterAccountSid property.
A hotfix is available to change the logic in the Microsoft Exchange
Information Store service. This hofix causes the Microsoft Exchange
Information Store service to operate as if the msExchMasterAccountSid
property is set to the SELF SID value. Therefore, the Microsoft Exchange
Information Store service uses the objectSid property of the disabled user
account. After you apply this hotfix, Exchange Server 2003 can perform the
actions in the list even if the disabled user account does not have the
msExchMasterAccountSid property.
If you are using Exchange Server 2003 SP2, apply hotfix in article below.
A hotfix is available to change the way that Exchange Server 2003 SP2
handles a disabled Active Directory user account that is associated with an
Exchange Server 2003 mailbox
http://support.microsoft.com/?id=916783
If you are using Exchange Server 2003 with version before SP2, apply hotfix
in article below.
A hotfix is available to modify the way that Exchange Server 2003 handles a
disabled Active Directory user account that is associated with an Exchange
Server 2003 mailbox
http://support.microsoft.com/?id=903158
If you are using Exchange 2000 Server, I am afraid the hotfix is not
available, you need to follow article below.
Error message "c1041723" when you try to run the Mailbox Cleanup Agent in
Exchange 2000
http://support.microsoft.com/?id=291151
Hope this helps. Please let me know the result.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
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| Thread-Topic: Event ID 9548 and 1022 on a user who is not disabled
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| From: =?Utf-8?B?Q2hhZCBE?= <ChadD@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Event ID 9548 and 1022 on a user who is not disabled
| Date: Wed, 14 Mar 2007 07:11:08 -0700
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| We have an account that was disabled, that has now been re-enabled. We
are
| unable to log in to that account or mailbox and are getting event ids
9548
| and 1022 which makes me believe that the server thinks the account is
still
| disabled. I haven't found any KB articles that address this situation, so
I'm
| here for help.
|
| Thanks
| Chad D
|
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