Re: Migrating SBS servers

Tech-Archive recommends: Fix windows errors by optimizing your registry

On Wed, 14 Mar 2007 08:55:57 -0400, Anna Clark wrote:

To date, I have not passed on the cost of a MS or any other support call. I
think the customer pays me for a solution to the problem. If they wanted to
pay MS, they could have called MS themselves. IMHO, not good form to
represent that "I can help you", then bill for both my service and the cost
of the call to MS.

In all the years that I've been doing consulting work I've had to contact
MS twice, one time we had to pay for the call and one not. The call we had
to pay for was authorized by the client when asked and they were billed
for it.

If the cause was something we did we would not ask the client to pay for a
fix resulting from our actions, but, if we call specifically because of no
error on our part, we will bill the client.

The difference is that we know that the call will save time and money.
Since it's rare that we can't fix a problem, and calling MS is a last
resort, it's always proven that calling them for help saved the customer
money. I look at calling for MS Support the same as bring another billable
resource into the project.

I guess I should also mention that we only work on a T&M basis, never a
fixed cost.


--
Leythos
spam999free@xxxxxxxxxx (remove 999 for proper email address)
.

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