Re: Migrating SBS servers

Tech-Archive recommends: Fix windows errors by optimizing your registry

Should I need MS support the client pays for it, however by then I have most
probably spent time on the problem that I do not charge.

sortta 'Heck, beats me, I ain't beatin' m' head against it anymore, and I
can't charge you for gettin nowhere'.

There is however a very fine line to tread here. My clients pay for my
skills, my creativity, my knowledge, but more importantly my time. It ain't
my fault MS broke something, or the hardware is failing, or the programmer
is stupid, or the moth was sucked into the fan.

"kj" <kj@xxxxxxxxxxx> wrote in message
news:%23KOX5CfZHHA.4692@xxxxxxxxxxxxxxxxxxxxxxx
SuperGumby [SBS MVP] wrote:
<snip>
I s'pose the difference is in the why. I'm purchasing insurance but
know the process, another person may not know the process.

Nor does the medical doc charge each patient for his insurance. A
proportional amount, built into his fee, of course!
<snip>

I guess I'm asking the patient to buy extraordinary insurance for this
particular operation, their standard medical cover doesn't cover some
of the possible outcomes.

Not to mention the "support" part of Jeff's products.

In the US it is not unusual to bill for "shop materials" or "consumables".

Would you pass a Microsoft Support Call charge if needed, or include that
as part of your overhead?

--
/kj



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