RE: Windows FAX service
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 06 Mar 2007 12:25:37 GMT
Hi Bruce,
Thanks for updating.
I am sorry for the delay for being out of office.
After research on the MPS Report, I found fax many Event ID: 32087. This
may caused the issue.
Based on my research, this issue can occur if the Authentication type has
been set to "Integrated Windows Authentication". The default Authentication
type should be "Anonymous access".
To probably configure the Fax Delivery Recipients, please check the
following options:
1. Open Server Management Console.
2. Right-click Shared Fax, Select "Properties", select "Receipts" tab.
3. Check \Message Box\Enable Message Boxes as receipts.
4. Make sure "Enable SMTP Receipts e-mail receipts delivery" is enabled.
5. The value in "From e-mail address" should be
SBSFaxService@xxxxxxxxxxxxxxx For example, SBSFaxService@xxxxxxxxxxxxxxx
6. Server address should be the Netbios name of your SBS 2K3 server, such
as SBS2K3.
7. Port is 25.
8. Authentication: only check ''Anonymous access''.
9. Check mark in "Use these SMTP Settings for the Route through E-mail
incoming routing method"
10. Restarted Shared Fax service
Also, please let me know if you can open the attachments file type
successfully from the SBS server.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
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--------------------
<Thread-Topic: Windows FAX service
<thread-index: AcddHGpigpTovpVaQeau3IQTbtqDMA==
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<From: =?Utf-8?B?QnJ1Y2UgV2lsa2luc29u?=
<BruceWilkinson@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <18122065-0D98-410F-B353-57A9F2A2CB35@xxxxxxxxxxxxx>
<Aaju6p$WHHA.2356@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: Windows FAX service
<Date: Fri, 2 Mar 2007 14:45:02 -0800
<Lines: 184
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Regarding the items below:
<
<1. Yes
<
<2. No error displayed.
<
<3. All clients and server can send by printing to the fax from Word or
<Excel. None can send an email with a Word or Excel attachment, addressed
to a
<number whose type is fax. The email is sent, but it does not show up in
the
<fax console outbox or sent items.
<
<4. The attachment type doesn't matter, none can send from Outlook.
<
<The fax is in the HCL.
<
<All clients can open the documents we're trying to send, Word, Excel or
<Acrobat.
<
<I checked the document some email attachments document, all should
<understand "print to". Certainly Word and Excel do.
<
<I downloaded and ran the MPS tool and sent the cab file to the address
<specified.
<
<Thanks,
<Bruce
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Bruce,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that when you add an attached document,
the
<> e-mail cannot be sent to fax. I am off-base, please don't hesitate to
let
<> me know.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. Could you send fax directly on the SBS server?
<>
<> 2. What's the exact error message when you send fax from the SBS server
or
<> windows XP client?
<>
<> 3. Do all the clients or some of them have this problem?
<>
<> 4. Try to add another kind of attachment, will the same issue occur?
<>
<> Please take the following steps to see if the problem can be resolved:
<>
<> Step 1: Check if the fax modem is in the HCL list.
<>
<> For more information, please refer to:
<> http://www.windowsservercatalog.com/
<>
<> Step 2: Please try if the attachment can be open successfully by the
<> program on the FAX server?
<>
<> The MAPI spooler will only print an attachment to the fax printer if two
<> conditions exist.
<>
<> First, the attachment must be an associated file type (for example, if
you
<> double-click the attachment it would start the application used to
create
<> or view it). If the file is not already an associated file type, double
<> click on the file and select a program to associate the file with.
<>
<> Second, the associated program must understand the "print to" command.
For
<> example, Notepad prints to the default printer, so text files cannot be
<> faxed as attachments from Outlook. Microsoft Word can understand the
<> to" command, so text files should either be sent from Word, or resaved
as
<> Word documents and attached to mail messages.
<>
<> For more information, please refer to:
<> Only Some E-mail Attachments Can Be Faxed from Outlook to SBS
<> http://support.microsoft.com/kb/198577/en-us
<>
<> Faxing in Windows XP
<>
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october2
<> 1.mspx
<>
<> Note: Although the KB is for Microsoft BackOffice Small Business Server
<> 4.0, it's also apply to SBS 2003.
<>
<> If the problem still exists, please help me collect the following
<> information for further research:
<> MPS Report
<>
<> 1) Download MPS report tool from:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_SETUPPerf.EXE
<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<> 5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
<> 30110204-Windows FAX service.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Windows FAX service
<> <thread-index: AcdbZasS/1AnMJ0JStWqG8WqmrlTyw==
<> <X-WBNR-Posting-Host: 67.79.198.254
<> <From: =?Utf-8?B?QnJ1Y2UgV2lsa2luc29u?=
<> <BruceWilkinson@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: Windows FAX service
<> <Date: Wed, 28 Feb 2007 10:24:22 -0800
<> <Lines: 17
<> <Message-ID: <18122065-0D98-410F-B353-57A9F2A2CB35@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:20127
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Have the fax service enabled on a SBS 2003 system. Clients can 'print'
a
<> <single document to the fax system. The fax wizard appears, the client
<> selects
<> <the recipient from an Exchange public folders group and sends the fax.
It
<> <works fine.
<> <
<> <If the client opens an email (Outlook XP/2003 mixed environment) and
adds
<> an
<> <attached document, then selects the same recipient as above, Outlook
<> <indicates the 'email' was sent, but it never makes it to the fax
subsystem.
<> <
<> <It's as if there is a disconnect between printing to the fax and
sending
<> an
<> <email to it.
<> <
<> <First, the fax service should be able to send multiple documents using
<> <Outlook, correct? If so, shouldn't sending the email to a contact
that's a
<> <fax number rather than an email address trigger the fax service?
<> <
<> <Bruce
<> <
<>
<>
<
.
- References:
- RE: Windows FAX service
- From: Robert Li [MSFT]
- RE: Windows FAX service
- From: Bruce Wilkinson
- RE: Windows FAX service
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