RE: Windows FAX service
- From: Bruce Wilkinson <BruceWilkinson@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 2 Mar 2007 14:45:02 -0800
Regarding the items below:
1. Yes
2. No error displayed.
3. All clients and server can send by printing to the fax from Word or
Excel. None can send an email with a Word or Excel attachment, addressed to a
number whose type is fax. The email is sent, but it does not show up in the
fax console outbox or sent items.
4. The attachment type doesn't matter, none can send from Outlook.
The fax is in the HCL.
All clients can open the documents we're trying to send, Word, Excel or
Acrobat.
I checked the document some email attachments document, all should
understand "print to". Certainly Word and Excel do.
I downloaded and ran the MPS tool and sent the cab file to the address
specified.
Thanks,
Bruce
"Robert Li [MSFT]" wrote:
Hi Bruce,.
Thanks for posting in our newsgroup.
From your description, I know that when you add an attached document, the
e-mail cannot be sent to fax. I am off-base, please don't hesitate to let
me know.
Please let me know the following to make the situation more clearly:
1. Could you send fax directly on the SBS server?
2. What's the exact error message when you send fax from the SBS server or
windows XP client?
3. Do all the clients or some of them have this problem?
4. Try to add another kind of attachment, will the same issue occur?
Please take the following steps to see if the problem can be resolved:
Step 1: Check if the fax modem is in the HCL list.
For more information, please refer to:
http://www.windowsservercatalog.com/
Step 2: Please try if the attachment can be open successfully by the
program on the FAX server?
The MAPI spooler will only print an attachment to the fax printer if two
conditions exist.
First, the attachment must be an associated file type (for example, if you
double-click the attachment it would start the application used to create
or view it). If the file is not already an associated file type, double
click on the file and select a program to associate the file with.
Second, the associated program must understand the "print to" command. For
example, Notepad prints to the default printer, so text files cannot be
faxed as attachments from Outlook. Microsoft Word can understand the "print
to" command, so text files should either be sent from Word, or resaved as
Word documents and attached to mail messages.
For more information, please refer to:
Only Some E-mail Attachments Can Be Faxed from Outlook to SBS
http://support.microsoft.com/kb/198577/en-us
Faxing in Windows XP
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october2
1.mspx
Note: Although the KB is for Microsoft BackOffice Small Business Server
4.0, it's also apply to SBS 2003.
If the problem still exists, please help me collect the following
information for further research:
MPS Report
1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
30110204-Windows FAX service.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
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<Have the fax service enabled on a SBS 2003 system. Clients can 'print' a
<single document to the fax system. The fax wizard appears, the client
selects
<the recipient from an Exchange public folders group and sends the fax. It
<works fine.
<
<If the client opens an email (Outlook XP/2003 mixed environment) and adds
an
<attached document, then selects the same recipient as above, Outlook
<indicates the 'email' was sent, but it never makes it to the fax subsystem.
<
<It's as if there is a disconnect between printing to the fax and sending
an
<email to it.
<
<First, the fax service should be able to send multiple documents using
<Outlook, correct? If so, shouldn't sending the email to a contact that's a
<fax number rather than an email address trigger the fax service?
<
<Bruce
<
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