RE: SBS Logon screen

Hi Andy,

Thanks for updating.

Please kindly take your time to collect the information for me. Only when I
get the information I can learn the situation more clearly and give you the
trouble shooting steps. Thanks for understanding.

Please also let me know Step 4 take effect.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.


Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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<Subject: RE: SBS Logon screen
<Date: Thu, 1 Mar 2007 07:12:15 -0800
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<
<Robert:
<
<Thank you for your reply. We will have try your suggestions. The problem
<was occurring, a day or two, before any cleanup. I believe this issue has
do
<with the c: partition running low then out of disk space.
<
<To answer your questions.
<
<1. I mapped a drive on a client PC to the C$ & D$ of the server and copied
<files from c$ toD$.
<2. I did manually delete tmp files.
<3. Exchange is working, however it was not working when the C partition
ran
<out of space. The person that setup the server put the pagefile and
Exhange
<databases on the C partition.
<4. Although I could not see the username and password options, I could see
<the cursor and was able to tab to each field.
<
<Thank you
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Andy,
<>
<> Thanks for posting in our newsgroup.
<>
<> Since the problem occurred after you cleaned up the boot partition, the
<> problem may be more complex than expected and is time consuming. Thanks
for
<> your understanding.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. How did you clean up the disk, did you just use the Disk clean up
tool?
<> 2. Did you manually delete any files?
<> 3. Do the programs on the server such as Exchange work well?
<> 4. How did you logon on the server, since you can see only the Windows
SBS
<> 2003 logo but never see the logon options?
<>
<> Please take the following steps to narrow down this issue:
<>
<> Step 1: Make a clean boot, the problem may be caused by some third party
<> software.
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
cause
<> of this issue.
<>
<> Step 2: Try to logon the Safe Mode, will the same problem occur?
<>
<> To logon the Safe Mode, please press F8 during boot up.
<>
<> Step 3: Create a new administrative account and logon, will the same
issue
<> occur?
<>
<> Step 4: You said after logon, the background is black. This issue occurs
if
<> all the values under the following registry subkey are set to "0 0 0":
<> HKEY_USERS\.Default\Control Panel\Colors
<>
<> To resolved this:
<>
<> First, please export the registry subkey from another Windows Server
<> 2003-based computer
<> 1. Click Start, point to Run, type regedit in the Open box, and then
click
<> OK.
<> 2. Locate the following registry subkey:
<> HKEY_USERS\.Default\Control Panel\Colors
<> 3. Right-click the Colors registry subkey, and then click Export.
<> 4. In the File name box, type a name for the file.
<> 5. Note the location where you will save the file, and then click Save.
<>
<> Then mport the registry subkey into the affected computer
<>
<> 1. Click Start, point to Run, type regedit in the Open box, and then
click
<> OK.
<> 2. On the File menu, click Import.
<> 3. Double-click the .reg file that you want to import.
<> 4. Quit Registry Editor, and then restart the computer
<>
<> You can also construct/copy-paste the following information into a text
<> file and give it a file name with a .REG extension. Then, double click
to
<> run this file on the SBS server to import registry and overwrite the
<> corrupt ones.
<>
<> REG FILE Contents:
<> ----------------------------------------------------------------
<>
<> Windows Registry Editor Version 5.00
<>
<> [HKEY_USERS\.DEFAULT\Control Panel\Colors]
<> "ActiveBorder"="212 208 200"
<> "ActiveTitle"="0 84 227"
<> "AppWorkSpace"="128 128 128"
<> "Background"="0 78 152"
<> "ButtonAlternateFace"="181 181 181"
<> "ButtonDkShadow"="113 111 100"
<> "ButtonFace"="236 233 216"
<> "ButtonHilight"="255 255 255"
<> "ButtonLight"="241 239 226"
<> "ButtonShadow"="172 168 153"
<> "ButtonText"="0 0 0"
<> "GradientActiveTitle"="61 149 255"
<> "GradientInactiveTitle"="157 185 235"
<> "GrayText"="172 168 153"
<> "Hilight"="49 106 197"
<> "HilightText"="255 255 255"
<> "HotTrackingColor"="0 0 128"
<> "InactiveBorder"="212 208 200"
<> "InactiveTitle"="122 150 223"
<> "InactiveTitleText"="216 228 248"
<> "InfoText"="0 0 0"
<> "InfoWindow"="255 255 225"
<> "Menu"="255 255 255"
<> "MenuText"="0 0 0"
<> "Scrollbar"="212 208 200"
<> "TitleText"="255 255 255"
<> "Window"="255 255 255"
<> "WindowFrame"="0 0 0"
<> "WindowText"="0 0 0"
<> "MenuHilight"="49 106 197"
<> "MenuBar"="236 233 216"
<>
<> For more information, please refer to:
<>
<> The logon screen turns black after you press CTRL+ALT+DELETE to log on
to a
<> Microsoft Windows Server 2003-based computer
<> http://support.microsoft.com/kb/906510/en-us
<>
<> If the problem still exists, please help me collect the following
<> informaiton:
<>
<> 1. MPS Report
<>
<> 1) Download MPS report tool from:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_SETUPPerf.EXE
<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<> 5) Send the .cab file to me.
<>
<> 2. Screen shot of the desktop
<>
<> Please send me the information to: v-robeli@xxxxxxxxxxxx with subject:
<> 38107177 -SBS Logon screen.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: SBS Logon screen
<> <thread-index: AcdbSGEdS1jTOxq3S7Ken0NFDMFyYA==
<> <X-WBNR-Posting-Host: 209.43.65.242
<> <From: =?Utf-8?B?SVRTIC0gQW5keQ==?= <ITSAndy@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: SBS Logon screen
<> <Date: Wed, 28 Feb 2007 06:54:42 -0800
<> <Lines: 8
<> <Message-ID: <D5C031AA-8A67-4B86-AB77-88F064DB037A@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
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<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
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<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:20080
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Our SBS 2003 server ran out of hard drive space on the boot partition.
We
<> <have since cleaned up room on the bot partition is accessible and email
is
<> <flowing. However, when the server boots we can see the Windows SBS
2003
<> logo
<> <but never see the logon options (username & password). I can tab
through
<> the
<> <username & password and even logon. But the only item that shows up is
a
<> <computer icon. The background is black. I have read the articles on
CA
<> and
<> <Etrust quarantining the lsass file. Neither program is installed. The
<> logon
<> <screen is the same locally and via RDP. Thanks for your help.
<> <
<>
<>
<

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