RE: Only Administrators can fax 2003 SBS Server

Hi,

Thanks for updating.

I am sorry for the delay due to leaving office for some days.

After researching the MPS Report, I found may fax errors. Event ID 32104
may be the cause of the issue. To resolve this problem please try to
reinstall the Fax Services:

1: Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

3) C:\Program Files\Microsoft Windows Small Business Server\fax

4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.

5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.

6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

3. Once it is uninstalled, access Add/Remove Programs to reinstall it.

4. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.

2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove'' before the
''Fax Services'' item.

4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS 2K3 setup Disc 1.

5. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceeds to the
''Component Selection'' page, and then choose ''Install'' for the ''Fax
Services'' item.

Hope above information helps.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

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<Organization: Microsoft
<Date: Fri, 16 Feb 2007 11:16:44 GMT
<Subject: RE: Only Administrators can fax 2003 SBS Server
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<
<Hi,
<
<Thanks for posting in our newsgroup.
<
<From you description, I know that the Domain Users cannot send fax, but
<members in Administrators group can send fax. If I am off-base, please
<don't hesitate to let me know.
<
<Please take the following steps to narrow down this issue:
<
<Step 1: This issue can occur if the system drive is formatted using NTFS
<and the Domain Users group does not have the proper permissions to submit
<the job to the Fax queue folder.
<
<To resolve this issue:
<1. Open %systemdrive%\Documents and Settings\All Users\Application
<Data\Microsoft\Windows NT folder.
<2. Right click MSFax and select Properties. On the Security page, make
sure
<Users group has the permission to write.
<
<Step 2: The problem occurs when the users don't have enough permission on
<the Fax.
<1. Click the Start button, point to Settings, and then click Printers and
<Faxes.
<2. Right-click the Fax, click Properties, and then click the Security
tab.
<3. Click Permissions and verify that the user attempting to fax has at
<least Print permissions.
<4. Verity that the "Fax" Printer is shared with the following permissions:
<
< "Everyone" Group - "Print" permission.
< "Administrators" Group - "Print", "Manage Printers", "Mange
Documents"
<permissions.
< "Creator Owner" Group - "Mange Documents" permission.
< "Print Operators" Group - "Print", "Manage Printers", "Mange
<Documents" permissions.
< "Server Operators" Group - "Print", "Manage Printers", "Mange
<Documents" permissions.
<
<Step 3: Make a clean boot, the problem may be caused by some third party
<software.
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<If the problem still exists, please help me still exists, please help me
<connect the following information for further research:
<
<1. The fax activity logs which are stored at C:\Documents and Settings\All
<Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog.
<
<2. MPS Report on SBS 2003 server and problematic client computer
<
<1) Download MPS report tool from:
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_SETUPPerf.EXE
<2) Run the MPSRPT_SETUPPerf.exe on the server box.
<3) Wait for 10~15 minutes.
<4) Open Windows explorer, navigate to
<%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<5) Send the .cab file to me.
<
<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<37900710-Only Administrators can fax 2003 SBS Server.
<
<If you need further assistance, please don't hesitate to let me know.
<
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
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<<Subject: Only Administrators can fax 2003 SBS Server
<<Date: Thu, 15 Feb 2007 09:29:31 -0800
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<<
<<Been using the fax services for about a year on this particular machine,
<but
<<for whatever reason now, the only people that can send faxes are those
<that
<<are part of the Administrators group at the server level.
<<When a fax is sent from a Domain User account, the event log shows the
fax
<<being paused, then resumed, then deleted. Nothing ever shows up in the
Fax
<<console, and those are the only logs of anything happening. Any ideas?
<<
<
<

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