Re: Offer remote assistance does not work on a new SBS Premium

It was there and I added some exe's fom binary folder. Still no joy.
You don't happen to a have less than 3 month old Dell 2900 with
Broadcom nics that is working properly with this task. Ducking the
drill bit swinging. Hey Dell was not convinced that my problems are
Broadcom related. They also said that TOE was not ordered on my
server. Jan from Australia traced some issues directly to TOE but as I
said TOE was not shipped with my server. I guess that means they did
not install the TOE key on the motherboard.

On Tue, 20 Feb 2007 20:26:37 -0600, "Les Connor [SBS MVP]"
<les.connor@xxxxxxxxxxxx> wrote:

Right click my computer > properties. It's a tab or two and a click or two
from there. If DEP has it, it will be listed.

--
Les Connor [SBS MVP]


"Jim Behning SBS MVP" <jimbehning@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:3g9nt2hju9kc2hfhp6fjl52a5ltcof5969@xxxxxxxxxx
We sort of had this discussion but I do not know all the magic clicks.

On Tue, 20 Feb 2007 19:48:23 -0600, "Les Connor [SBS MVP]"
<les.connor@xxxxxxxxxxxx> wrote:

Perhaps DEP grabbed it? It seems to take a dislike to the strangest things
sometimes.

--
Les Connor [SBS MVP]


"Jim Behning" <JimBehning@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E749A0E6-3C7D-4A32-8E6B-0C8777D23778@xxxxxxxxxxxxxxxx
I do not see anything interesting in the ISA logging. I did do a filemon
at
a
good server and the bad server. I can send the log to you. Filemon does
not
run on Vista. I guess I need to see what does so I can review logs at
leisure.

Things to know. I can make a shortcut to offer remote assitance. I see
nothing visible happening when I do this on the SBS. When I click on the
same
shortcut on any other workstation or server on my network the program
runs.
It is something special on my ISA, I mean SBS. Yes I can get in to
workstations on my network and both boxes are checked on all
workstations.

Yes, the group policy is correct.

I am not well versed on ISA logging. If you have some slightly more
detailed
ideas about ISA logging I am willing to try.

"Jim Martin [MSFT]" wrote:

Hi Jim,

The Texas attack continues into the night. ;-)

These are the things I would look at on this issue:

- Look for a group policy in the GPMC on the SBS server under the
domain
called "Small Business Server Remote Assistance Policy". If it exists
(it
should) then edit that poicy and drill down to Computer
Configuraiton\Administrative Templates\System\Remote Assistance\Offer
Remote Assistance
- Double-click it
- Make sure it is enabled
- Make sure it says "Allow helpers to remotely control the
computer"
- Click on "Show" an dmake sure that the domain admins group is
listed there.
- Go to the properties of my computer on a client machine, then the
remote
tab
- Make sure "Allow Remote Assistance connecitons to this
computer"
is checked
- Click on Advanced and make sure "Allow this computer to be
controlled remotely" is checked
- Make sure port 3389 is open between the server and client (can you
RDP
to and from each?)

Also, check to see if requesting asistance works - that will help us
narrow
it down.

Also, be sure to check the event logs to see if there are any clues
there.

Finally, enable real-time logging in ISA 2004 to see if a rule is
blocking
access. (Click on the Monitoring node in the ISA console, Logging tab,
set
minimal query criteria (Edit Filter), then click "Start Query". Then
look for traffic from localhost to the target machine (or the reverse)
being denied by a rule or policy.

Let us know how this works out.

Jim Martin (MSFT)
jimmart@xxxxxxxxxxxxxxxxxxxx
Microsoft Corporation


.

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