Re: Offer remote assistance does not work on a new SBS Premium

Tech-Archive recommends: Fix windows errors by optimizing your registry

Perhaps DEP grabbed it? It seems to take a dislike to the strangest things sometimes.

--
Les Connor [SBS MVP]


"Jim Behning" <JimBehning@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:E749A0E6-3C7D-4A32-8E6B-0C8777D23778@xxxxxxxxxxxxxxxx
I do not see anything interesting in the ISA logging. I did do a filemon at a
good server and the bad server. I can send the log to you. Filemon does not
run on Vista. I guess I need to see what does so I can review logs at leisure.

Things to know. I can make a shortcut to offer remote assitance. I see
nothing visible happening when I do this on the SBS. When I click on the same
shortcut on any other workstation or server on my network the program runs.
It is something special on my ISA, I mean SBS. Yes I can get in to
workstations on my network and both boxes are checked on all workstations.

Yes, the group policy is correct.

I am not well versed on ISA logging. If you have some slightly more detailed
ideas about ISA logging I am willing to try.

"Jim Martin [MSFT]" wrote:

Hi Jim,

The Texas attack continues into the night. ;-)

These are the things I would look at on this issue:

- Look for a group policy in the GPMC on the SBS server under the domain
called "Small Business Server Remote Assistance Policy". If it exists (it
should) then edit that poicy and drill down to Computer
Configuraiton\Administrative Templates\System\Remote Assistance\Offer
Remote Assistance
- Double-click it
- Make sure it is enabled
- Make sure it says "Allow helpers to remotely control the computer"
- Click on "Show" an dmake sure that the domain admins group is
listed there.
- Go to the properties of my computer on a client machine, then the remote
tab
- Make sure "Allow Remote Assistance connecitons to this computer"
is checked
- Click on Advanced and make sure "Allow this computer to be
controlled remotely" is checked
- Make sure port 3389 is open between the server and client (can you RDP
to and from each?)

Also, check to see if requesting asistance works - that will help us narrow
it down.

Also, be sure to check the event logs to see if there are any clues there.

Finally, enable real-time logging in ISA 2004 to see if a rule is blocking
access. (Click on the Monitoring node in the ISA console, Logging tab, set
minimal query criteria (Edit Filter), then click "Start Query". Then
look for traffic from localhost to the target machine (or the reverse)
being denied by a rule or policy.

Let us know how this works out.

Jim Martin (MSFT)
jimmart@xxxxxxxxxxxxxxxxxxxx
Microsoft Corporation



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