RE: Intermitent "Internal Server Error" on http://companyweb

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Hi,

Thanks for posting in our newsgroup.

From your description, I know that when you visit http://companyweb, you
get error ¡°Internal Server Error¡±. If I am off-base, please don¡¯t
hesitate to let me know.

The issue appears randomly, it may be more complex than expected and time
consuming. Thanks for understanding.

Please let me know the following to make the situation more clearly:

1. Does the problem occur on all users or some of them?
2. When you visit http://companyweb on the SBS server, does the same issue
occur?

Please take the following steps to narrow down this problem:

Step 1: Please take your time to rerun CEICW wizard. This wizard helps to
configure network and publish website correctly.

For more information, please refer to:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Step 2: The problem occurs when the current installation of Windows
SharePoint Services is not running Windows SharePoint Services SP1.

To resolve this problem, you can upgrade the current installation of
Windows SharePoint Services to Windows SharePoint Services SP1. To do this,
visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=875DA47E-89D5-4621-
A319-A1F5BFEDF497&displaylang=en
(http://www.microsoft.com/downloads/details.aspx?FamilyId=875DA47E-89D5-4621
-A319-A1F5BFEDF497&displaylang=en)

For more information, please refer to:

"HTTP 500 - Internal Server Error" error message when you try to open the
Companyweb Web site after you perform a disaster recovery in Windows Small
Business Server 2003
http://support.microsoft.com/kb/886618

Step 3: This issue may occur if the content databases in Windows SharePoint
Services are not updated correctly during the installation of the Windows
SharePoint Services service pack or of the security update for Windows
SharePoint Services 2.0

To resolve this issue, use the Stsadm.exe command-line tool to force an
upgrade of the content databases. To do this, follow these steps, as
appropriate for the version of Windows SharePoint Services that you are
running.

Windows SharePoint Services 2.0
1. Click Start, click Run, type cmd in the Open box, and then click OK.
2. At the command prompt, type the following lines, and then press ENTER
after each line:
cd /d %commonprogramfiles%\Microsoft Shared\Web Server Extensions\60\Bin
stsadm -o upgrade -forceupgrade
3. Type exit to exit Command Prompt.

For more information, please refer to:

"0x80040E14" or "HTTP 500" error message when you connect to your Windows
SharePoint Services Web site after you install a Windows SharePoint
Services service pack or a security update
http://support.microsoft.com/kb/841216/en-us

If the problem still exists, please help me collect the following
information for further research.

1. Collect IIS Log:
1) On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2) Click Website tab and then check Enable loggin
3) Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4) Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Go to the following folder on Exchange Server:
C:\WINDOWS\system32\LogFiles\W3SVC

2.Collect IIS Metabase
1) On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2) Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3) Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4) In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5) Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

3. MPS Report
1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to me.

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
37878577- "Internal Server Error" on http://companyweb.

If you need further assistance, please don¡¯t hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: "joao.teixeira.lopes@xxxxxxxxx" <joao.teixeira.lopes@xxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<Subject: Intermitent "Internal Server Error" on http://companyweb
<Date: 14 Feb 2007 03:56:25 -0800
<Organization: http://groups.google.com
<Lines: 12
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<Content-Type: text/plain; charset="iso-8859-1"
<X-Trace: posting.google.com 1171454190 6382 127.0.0.1 (14 Feb 2007
11:56:30 GMT)
<X-Complaints-To: groups-abuse@xxxxxxxxxx
<NNTP-Posting-Date: Wed, 14 Feb 2007 11:56:30 +0000 (UTC)
<User-Agent: G2/1.0
<X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
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<X-HTTP-Via: 1.0 PORSERVAUT, 1.0 proxy.seg-social.pt:3128
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<Complaints-To: groups-abuse@xxxxxxxxxx
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<Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon06.news.prodigy.net!prodigy.net!border1.nn
tp.dca.giganews.com!nntp.giganews.com!postnews.google.com!l53g2000cwa.google
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<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:16993
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<I'm experiencing some strange problem in SBS 2003.
<
<After a server restart, users can't connect to intranet website, wich
<responds with "Internal server error". During the night it seems IIS
<kicks in and the next day everything works well.
<
<Last week it started working day in, day out, and now it seems to
<died.
<
<The normal website from the server works well (the one with remote
<connection, setup and intranet links).
<
<

.

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