RE: Incoming Fax Methods and Fax Errors

Hello Customer,

Thanks for post here.

According to your description, I understand that you get fax error 32092
and can not add a route after you reinstall fax service. If I have
misunderstood the problem, please don't hesitate to let me know.

First of all, I would like to confirm that your modem is on the (Hardware
Compatibility List) HCL. If not, we can't guarantee it's functionality on
Windows platform.
(To check the HCL, visit the following Microsoft Web site:
http://www.microsoft.com/windows/catalog/server/)

Then I suggest we try the following steps to see if we can resolve this
issue:

Step 1: Reduce the baud rate of the incoming fax modem and see how it goes.

A. Open My Computer -> Control Panel -> Phone and Modem Options.
B. On the Modems tab, select your modem from the list and click Properties.
C. On the Advanced tab, click Change Default Preferences.
D. The Port speed is 115200 by default; change it to 9600 and see how it
goes.

Step 2: Try turning off compression. To do this, repeat steps 4.A-4.C
above, and then change Compression to Disabled.

Step 3: In Control Panel, double-click Phone and Modems. Select the modem
on the Modems tab and click Properties. Click Update Driver on the Driver
tab, use the Microsoft Standard 56K Modem driver and see if Fax works.

Step 4:
It seems that the issue is caused by the software conflict. As for this, I
would like to suggest that we manually reinstall FAX Component using the
following steps:

1. Please back up the follow registry keys and delete them as well as
rename files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

3) C:\Program Files\Microsoft Windows Small Business Server\fax

4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

6) The 'faxsetup.log'file under 'C:\WINDOWS\'.

2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.

3. Once it is uninstalled, access Add/Remove Programs to reinstall it.

4. Then, access 'Add/Remove Programs again', this time, we will click
'Change/Remove' on the 'Windows Small Business Server 2003' item:

1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup'
page.

2) Click 'Next' on the 'Windows Configuration' page.

Note: It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax
Services' item.

4) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.

5. Once the removal process is completed, access 'Windows Small Business
Server setup' again in 'Add/Remove Programs', proceed to the 'Component
Selection' page, and then choose 'Install' for the 'Fax Services' item.

Moreover, to avoid any affect from third party software, please perform a
clean boot, and then check if there is any change.

To perform a clean boot, follow the steps below:

A. Click Start, click Run, type "msconfig" (without the quotation marks)
and click OK.
B. Select "Selective Startup" and remove the check box for "Load Startup
Items".
C. On the "Services" tab, click Enable All.
D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
all Microsoft Services".
E. Click the OK button and then Click Yes to restart your computer.
F. Try again.

Hope this helps.

Have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: Incoming Fax Methods and Fax Errors
| thread-index: AcdNmpnAqfg/D5pYRSiYJLS5ChkYYQ==
| X-WBNR-Posting-Host: 69.231.163.26
| From: =?Utf-8?B?T1A=?= <OP@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Incoming Fax Methods and Fax Errors
| Date: Sat, 10 Feb 2007 21:08:00 -0800
| Lines: 30
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|
| Hello,
|
| I had to reinstall Fax Services to troubleshoot an issue with incoming
fax
| errors. After going through configuring the fax settings, I noticed a
| missing route option for routing to a Document Library. I've tried right
| clicking on "Global Methods" to add a route, but no option is available
| through the Fax Manager application.
|
|
| My other problem that is still occuring even after reinstalling Fax
| Services. Here is the following error:
|
| Event Type: Error
| Event Source: Microsoft Fax
| Event Category: Inbound
| Event ID: 32092
| Date: 2/10/2007
| Time: 7:26:33 PM
| User: N/A
| Computer: SERVER
| Description:
| The Fax service failed to receive a fax. From: . CallerId: . To: Company.
| Pages: 0. Device Name: U.S. Robotics 56K FAX EXT PnP.
|
|
| I've change the ringing settings to 2 and 4, but still the same problem.
As
| noted above, I reinstalled Fax Services of which created my other
additional
| problem above.
|
|
|

.

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