Error: Microsoft Shared Fax Driver not Installed
- From: Alberta Peach <AlbertaPeach@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 7 Feb 2007 22:21:00 -0800
Hi, I have a problem with the MS Fax, as it does not seem to startup properly
afer computer reboot. The only way I can get it to work is to uncheck MS Fax
in Add/Remove Windows Component, restart PC, then check MS Fax box in
Add/Remove Windows Component. It will work in that one session. However, it
will not work again after computer restart. The Fax Console keeps on saying
refreshing. And the status is "Stopping" in Admin Tools> Services. The
options for start, pause, stop, resume are all grayed out.
I use XP Home, SP2, IE7 and have been using the Microsoft Fax function to
send faxes in the past with no problems. However about a month ago when I
tried to send a fax (print a webpage to the fax printer in IE7), the "Send
Fax Wizard" opens, but when I click on "Next", nothing happens, and then the
program does not respond.
I tried checking the "Printers and Faxes", the "Fax Console" opens OK, but
the Status at the bottom of the Fax Console says "Refreshing". Then later an
error message said that the "Microsoft SHared Fax printer" driver is not
installed.
I tried removing the Fax component in Control Panel> Add Remove Programs>
Add Remove Windows Components> unchecked the "Fax Service" box. Restart
computer. Then check back the "Fax service box". Still have same problem.
The last time that I recall being able to successfully print to a fax was at
the beginning of Dec. 2006, and since then I had only done Windows Automatic
Update which included a couple of Windows XP Security Updates. I have Zone
Alarm, but I have not changed anything in it, and I was able to successfully
print before with Zone Alarm installed.
When I was trying to install and uninstall Fax today, there was a time when
I was able to open Fax Console and the status at bottom of page showed
"online", and I was able to send and receive faxes. However, after
restarting computer, cannot send faxes again, and still get the error message
for printer driver not installed.
A couple of times Zone Alarm said that Fax Console tried to act as Server,
and I granted it permission. I have also tried disabling Zone Alarm, but
still fax problem.
How can I reinstall the Fax Component besides checking and unchecking the
box in Add/Remove Windows Component? I don't want to have to reinstall
Windows XP.
Thanks in advance for any advice on the above.
I saw in a post in March 2005 that "Davidosom" had basically an identical
problem as mine. However, no solution was posted in that thread...
""Inn Jin [MSFT]"" wrote:
Hi Nick,.
Thank you for your mail.
I appreciate your detailed effort on this issue and want to say the log
files you send to me is just same as T30 log (although they are not).
However, I need to inform first, as your modem is not in the HCL list, we
cannot guarantee it will completely compatible with OS, and cannot
guarantee it will completely work fine either. Also products out of HCL
list are out of my support boundary. All what I have done is to want to
help you solve your issue even it is out of my support boundary.
Following are answers to you questions:
1. For the Microsoft drivers:
Microsoft drivers are designed for industrial standards, it is general
drivers, all though most of the device vendors are design their products
base on industrial standards, but they have different specific features
which are different with our vendors, we cannot guarantee our drivers can
fulfill all the vendor specific features. That's why I asked you to change
your driver to make sure your driver can be completely suitable for you
device.
2. For the change of modem driver version
Microsoft Updates contain many fields including hardware. We upgrade our
driver, because we found some need to be change, for example we fix some
bugs, or we need to change because change of industrial standard. Moreover,
these hardware updates can be conclude in any windows updates, we make
description of every updates. You can referred to the description.
3. Files in "C:\WINDOWS\system32\clients\faxclient\drivers" folder is not
related to the driver use by server, it is related to the clients which may
related to this issue if the fax modem was shared with these clients.
Back up to the issue, after carefully analyzing your logs, and long
discussion with our specialists in fax, we agreed this issue belongs to the
driver or the hardware.
[20:30:54][000583062][ 131580][ ] send:
"AT+FRM=146"
[20:30:56][000585562][ 131688][ ] recv: "NO
CARRIER"
[20:30:57][000585765][ 131580][ ] send:
"AT+FRM=146"
[20:30:59][000588265][ 131732][WRN] failed to
receive expected response: CONNECT, +FCERROR, NO CARRIER
[20:30:59][000588265][ 131739][ ] send: "AT"
[20:30:59][000588343][ 131754][ ] recv: "OK"
[20:30:59][000588343][ 311419][WRN] Failed to receive page 1 -
receiving commands
[20:30:59][000588343][ 131580][ ] send:
"AT+FRH=3"
[20:31:05][000594343][ 131732][WRN] failed to
receive expected response: CONNECT, +FCERROR, NO CARRIER
[20:31:05][000594343][ 131739][ ] send: "AT"
[20:31:05][000594421][ 131754][ ] recv: "OK"
[20:31:05][000594421][ 311115][ERR] Failed to receive command
- aborting
This part code indicates that error are related to driver or hardware.
Here is the workaround:
1. Please copy all the files related to the fax driver, copy it to a folder
in your local hard disk
2. Restart the server into save mode (Press F8 when the server reboot)
3. When start as save mode, please run services.msc make sure fax service
is not start. If it starts, please stop it.
4. Copy all the fax driver files to the system folder which it should be.
replace them with the files in the system folder.
5. For .dll files, please type the following commands in the command prompt:
Regsvr32 <the file name>
6. Restart the server normally to check whether the issue persist.
If the issue persists, please contact the fax modem vendor and install
drivers from vendor, or change your hardware to isolate the issue. If my
suggestion don't help. I'll happy to assist you if you can try the drivers
from the vendor.
I appreciate your understanding and cooperating.
Have a nice day!
Best regards,
Inn Jin (MSFT)
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