RE: User moved shared calendar and can't restore
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 06 Feb 2007 09:44:40 GMT
Hi Adam,
I would appreciate it if you could drop me a note to let me know the status
of the issue in the thread. If you have any questions or concerns, please
feel free to let me know. I am happy to be of assistance. :)
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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<Organization: Microsoft
<Date: Wed, 31 Jan 2007 11:49:19 GMT
<Subject: RE: User moved shared calendar and can't restore
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<
<Hi Adam,
<
<Thanks for updating.
<
<Please feel free to take your time to try these suggestions, if you have
<any updates or need any further assistance on this issue, please do not
<hesitate to let me know. I am glad to be of assistance. :-)
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<====================================================
<
<PLEASE NOTE: The partner managed newsgroups are provided toassist with
<break/fix issues and simple how to questions.
<We also love to hear your product feedback! Let us know what you think by
<posting from the web interface: Partner Feedback
<from your newsreader: microsoft.private.directaccess.partnerfeedback.
<
<We look forward to hearing from you!
<
<====================================================
<
<When responding to posts, please "Reply to Group" via your newsreader so
<that others may learn and benefit from this issue.
<
<====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no
rights.
<
<====================================================
<
<
<--------------------
<<Thread-Topic: User moved shared calendar and can't restore
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<<Subject: RE: User moved shared calendar and can't restore
<<Date: Tue, 30 Jan 2007 07:55:00 -0800
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<<
<<Thanks Robert,
<<
<<I tried the first part of your post to no avail. The user apparently
<moved,
<<not copied the public calendar and trying to drag it back from her
mailbox
<<personal files gets a "not authorized" message. As she also can't create
<a
<<New public folder. And neither can I as administrator, I'll try the
<profile
<<refresh you suggest.
<<
<<I'll let you know.
<<--
<<Fors Pro Ingenium
<<
<<
<<"Robert Li [MSFT]" wrote:
<<
<<> Hi Adam,
<<>
<<> Thanks for posting in our newsgroup.
<<>
<<> From your description, I know that your customer dragged the Public
<Folder
<<> to the Mailbox and wants to move it out of Mailbox. If I am off-base,
<<> please don¡¯t hesitate to let me know.
<<>
<<> I made a test on my test machine, when I drag the calendar from public
<<> folder to Mailbox, the calendar is copied and the calendar can be
<dragged
<<> back.
<<>
<<> The following are the steps I made on my test machine:
<<>
<<> 1. Create a new calendar in Public folder.
<<> 2. Drag it to Mailbox. I noticed that the calendar is copied. One is in
<the
<<> Mailbox and another is in the Public Folder.
<<> 3. Delete the calendar in the Public Folder, I can still drag the
<calendar
<<> back to Public Folder.
<<> 5. Create a Personal Folder and then drag the calendar to Personal
<Folder.
<<> 6. Delete calendar in the Public Folder. I can also drag the calendar
<back
<<> from Personal Folder to Public Folder.
<<>
<<> Please check if there are two calendars in your Outlook, on is in
<Mailbox,
<<> another is in Public Folder. If so, please take easy to delete the
<calendar
<<> in Mailbox. To do this:
<<>
<<> 1. Right click calendar in Mailbox, select Delete.
<<> 2. Click OK.
<<> If above doesn¡¯t work, the problem may be caused by the corrupt
<Outlook
<<> profile, please try to delete and then create a new profile for this
<user
<<> to see if the calendar can be drag back.
<<>
<<> 1. Click Start, and then click Control Panel.
<<> 2. Click Switch to Classic View, and then double-click Mail.
<<> 3. In the Mail Setup dialog box, click Show Profiles. Select the
profile
<<> you use, click Remove.
<<> 4. On the General tab, click Add.
<<> 5. In the Profile Name box, type a descriptive name for the new e-mail
<<> profile, and then click OK.
<<> 6. In the E-mail Accounts dialog box, click Add a new e-mail account,
<and
<<> then click Next.
<<> 7. Click the appropriate server type for your new e-mail account, and
<then
<<> click Next.
<<> 8. Type your account information in the required boxes, and then click
<<> Next.
<<> 9. Click Finish, and then click OK.
<<>
<<> For more information, please refer to
<<>
<<> How to create a new e-mail profile in Outlook 2003
<<> http://support.microsoft.com/kb/829918
<<>
<<> You motioned ¡°If there's a specific file for the Exchange shared
<calendars
<<> I can restore from backup I have that option too.¡± in the previous
<post,
<<> yes, when you create a public folder in Outlook, it stores in
C:\Program
<<> Files\Exchsrv\mdbdata\pub1.edb on the SBS server by default.
<<>
<<> If the problem still exists, please help me collect the information:
<<>
<<> 1. Ask another user to do the same thing on his own computer, can he
<drag
<<> the calendar back?
<<> 2. The detail steps your customer did on his machine so that we can
<<> reproduce the issue.
<<> 3. Screen Shot.
<<> 1) Press the Print Screen key once on the keyboard when you right click
<the
<<> calendar in Inbox.
<<> 2) Click Start, go to Run, enter MSPAINT in the open dialog box, and
<then
<<> Click OK.
<<> 3) Use Ctrl + V to paste the screenshot to the canvas.
<<> 4) From the File menu, go to Save and save it as a JPG file.
<<> 5) Send the JPG file to me.
<<>
<<> Please send the information to v-robeli@xxxxxxxxxxxxxx
<<>
<<> If you need further assistance, please don¡¯t hesitate to let me know.
<<>
<<> Best regards,
<<>
<<> Robert Li(MSFT)
<<>
<<> Microsoft CSS Online Newsgroup Support
<<>
<<> Get Secure! - www.microsoft.com/security
<<>
<<> ====================================================
<<>
<<> PLEASE NOTE: The partner managed newsgroups are provided toassist with
<<> break/fix issues and simple how to questions.
<<> We also love to hear your product feedback! Let us know what you think
<by
<<> posting from the web interface: Partner Feedback
<<> from your newsreader: microsoft.private.directaccess.partnerfeedback.
<<>
<<> We look forward to hearing from you!
<<>
<<> ====================================================
<<>
<<> When responding to posts, please "Reply to Group" via your newsreader
so
<<> that others may learn and benefit from this issue.
<<>
<<> ====================================================
<<>
<<> This posting is provided "AS IS" with no warranties, and confers no
<rights.
<<>
<<> ====================================================
<<>
<<>
<<> --------------------
<<> <Thread-Topic: User moved shared calendar and can't restore
<<> <thread-index: AcdDyf1i0590jFlOSEuMu2P29jpQTA==
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<<> <From: =?Utf-8?B?QWRhbSBQcmVzc21hbg==?= <adam@xxxxxxxxxxxx(NoSpam)>
<<> <Subject: User moved shared calendar and can't restore
<<> <Date: Mon, 29 Jan 2007 09:22:02 -0800
<<> <Lines: 11
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<<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<<> <
<<> <I'll leave aside the question of how she was able to drag a public
<folder
<<> <into her personal mailbox folders but I need to know how to put it
<back.
<<> The
<<> <Exchange shared calendar was dragged out of public folders and into a
<<> <particular unprivileged user's personal mailbox files. I can neither
<copy
<<> or
<<> <move the file back nor add a new public folder from this user's
<outlook.
<<> The
<<> <option for a new folder is grayed out.
<<> <
<<> <Any ideas?
<<> <
<<> <If there's a specific file for the Exchange shared calendars I can
<restore
<<> <from backup I have that option too. I just don't know the filename.
<<> <
<<>
<<>
<<
<
<
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