RE: Push Email not working
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Fri, 26 Jan 2007 01:20:37 GMT
Hello John
Thank you for kind update.
I was just writing to say that I hope everything is going well.
For your OMA error, I'd like to give you this KB:
You receive a "Currently your mailbox is stored on an older version of
Exchange server" error message when you try to access Outlook Mobile Access
http://support.microsoft.com/?id=839288
Please do not hesitate to let me know if there's anything else I can do for
you.
Thank you and have a nice day,
Best regards,
Terence Liu(MSFT)
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| Thread-Topic: Push Email not working
| thread-index: AcdA0VTmkprvSNOMRhWPmQR9MY6cqA==
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| From: =?Utf-8?B?Sk1T?= <JMS@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<HhMMyZEQHHA.4020@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Push Email not working
| Date: Thu, 25 Jan 2007 14:37:02 -0800
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|
| Hi Terence,
|
| Many thanks for your post.
|
| > From your post, my understanding on this issue is: You encountered
support
| > code 85010014 during ActiveSync via GPRS network and encountered Error
| > 501/505 "Not Implemented" during ActiveSync via internal network. If
I'm
| > off base, please feel free to let me know.
|
| Yes. The 501 Error however, is a positive outcome of a test included in
the
| MS document " Step-by-step guide to deploying MS ex Server 2003 SP2
Mobile
| messaging with windows mobile 5.0 based devices"
|
| > Based on my knowledge, support code 85010014 means error HTTP 500. I
| > suggest we try the following steps to see if we can resolve this issue:
| >
| > Step 1: For you change the DNS, I suggest you to Rerun CEICW to
recreate
| > the self issued certificate
|
| This could cause problems as I using the current certificate for Outlook
| WebAccess and some of my clients are out of country and dependant on it!
The
| certificate seems fine. I've imported it into my home office PC and it
| allows me to reach OWA without any certificate error. It also seems to
have
| been succesfully imported into the SPV PDA as the certificate error i
used to
| have when trying to access Push email doesnt occur. I can email you a
cert
| if you would like to have a look?
|
| For info, the certificate seems to have the following OUs
|
| CN = home.CompanyName.com
| CN = companyweb
| CN = server-01
| CN = localhost
| CN = server-01.CompanyName.local
|
| > 3. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next (I suppose you have 2 network adapters in SBS 2003).
|
| I do not have 2 network adapters. I use a router/firewall to handle
| firewall duties. This is enabled to allow 443 SSL trafic (port 80
inward is
| blocked) and it redirects the static IP to the servers internal IP. This
is
| evidenced by the sucessful use of OWA by external users.
|
| > 5. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > item in the list are selected. Click Next.
|
| Ah, this is different to my setup. They do not need access to the
Business
| Website, sharepoint or remote web workplace. Which specific one is
needed
| for Push email? From Memory, all outlook/email options are selected but
will
| check when got access.
|
| >
| > 6. On the "Web Server Certificate" page, choose to create a new Web
server
| > certificate and then type the public FQDN (your new DNS name) that you
will
| > use to access ActiveSync and OMA (for example, if your public FQDN that
you
| > use to access the sites is mail.xyz.com, you should type mail.xyz.com
as
| > the new certificate name).
|
| I'm using the FQDN home.companyname.com (obviously companyname has been
| changed!)
|
| > Step 2: The error often happens when the authentication method is not
| > configured correctly in ActiveSync, OMA and Exchange-OMA virtual
directory.
|
| This could well be the issue. I will check the current settings against
| what you've provided when I get access to the server.
|
| > 1. Does issue happen to accessing mailbox by OMA? For further test,
please
| > login Exchange Server itself, and access URL: http://SBS_Server/OMA,
verify
| > whether you can access the mailbox successfully.
|
| Will do when I get access tomorrow.
|
| > 2. Try to access OMA from Internet via https://mail.xyz.com/oma, is it
fine?
|
| I can do this from my PC. It asks for a username and login then gives "
| Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange
Server
| 2003. Currently your mailbox is stored on an older version of Exchange
| server. Please contact your system administrator for additional
assistance."
| I understand this to be the correct behaviour?
|
| > 3. Do all the users have such issue or just specific users? Please
create a
| > new mail-enabled user and verify whether he can access mailbox by
| > ActiveSync.
|
| I've tried this with two SPV PDAs and two user accounts and wasnt
| successful in either case. Will try with a new account if the settings
check
| doesnt fix things
|
| Will try your further suggestions and send debug info if settings check
| doesnt work.
|
| Many MANY thanks. Will let you know outcome of checks
|
| Regards
| John
|
|
.
- References:
- RE: Push Email not working
- From: Terence Liu [MSFT]
- RE: Push Email not working
- From: JMS
- RE: Push Email not working
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