RE: Push Email not working

Hi Terence,

Many thanks for your post.

From your post, my understanding on this issue is: You encountered support
code 85010014 during ActiveSync via GPRS network and encountered Error
501/505 "Not Implemented" during ActiveSync via internal network. If I'm
off base, please feel free to let me know.

Yes. The 501 Error however, is a positive outcome of a test included in the
MS document " Step-by-step guide to deploying MS ex Server 2003 SP2 Mobile
messaging with windows mobile 5.0 based devices"

Based on my knowledge, support code 85010014 means error HTTP 500. I
suggest we try the following steps to see if we can resolve this issue:

Step 1: For you change the DNS, I suggest you to Rerun CEICW to recreate
the self issued certificate

This could cause problems as I using the current certificate for Outlook
WebAccess and some of my clients are out of country and dependant on it! The
certificate seems fine. I've imported it into my home office PC and it
allows me to reach OWA without any certificate error. It also seems to have
been succesfully imported into the SPV PDA as the certificate error i used to
have when trying to access Push email doesnt occur. I can email you a cert
if you would like to have a look?

For info, the certificate seems to have the following OUs

CN = home.CompanyName.com
CN = companyweb
CN = server-01
CN = localhost
CN = server-01.CompanyName.local

3. When navigating to the Firewall page, select "Enable firewall" and click
Next (I suppose you have 2 network adapters in SBS 2003).

I do not have 2 network adapters. I use a router/firewall to handle
firewall duties. This is enabled to allow 443 SSL trafic (port 80 inward is
blocked) and it redirects the static IP to the servers internal IP. This is
evidenced by the sucessful use of OWA by external users.

5. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
item in the list are selected. Click Next.

Ah, this is different to my setup. They do not need access to the Business
Website, sharepoint or remote web workplace. Which specific one is needed
for Push email? From Memory, all outlook/email options are selected but will
check when got access.


6. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public FQDN (your new DNS name) that you will
use to access ActiveSync and OMA (for example, if your public FQDN that you
use to access the sites is mail.xyz.com, you should type mail.xyz.com as
the new certificate name).

I'm using the FQDN home.companyname.com (obviously companyname has been
changed!)

Step 2: The error often happens when the authentication method is not
configured correctly in ActiveSync, OMA and Exchange-OMA virtual directory.

This could well be the issue. I will check the current settings against
what you've provided when I get access to the server.

1. Does issue happen to accessing mailbox by OMA? For further test, please
login Exchange Server itself, and access URL: http://SBS_Server/OMA, verify
whether you can access the mailbox successfully.

Will do when I get access tomorrow.

2. Try to access OMA from Internet via https://mail.xyz.com/oma, is it fine?

I can do this from my PC. It asks for a username and login then gives "
Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange Server
2003. Currently your mailbox is stored on an older version of Exchange
server. Please contact your system administrator for additional assistance."
I understand this to be the correct behaviour?

3. Do all the users have such issue or just specific users? Please create a
new mail-enabled user and verify whether he can access mailbox by
ActiveSync.

I've tried this with two SPV PDAs and two user accounts and wasnt
successful in either case. Will try with a new account if the settings check
doesnt fix things

Will try your further suggestions and send debug info if settings check
doesnt work.

Many MANY thanks. Will let you know outcome of checks

Regards
John

.

Relevant Pages

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