Re: Received fax errors after running SFC.exe

Hi Nick,

Thank you for updating.

One thing I want to say, as our hardware drives will change with the change
of the industry standard, it is not support to use the hardware out of the
HCL list. I strongly suggest you to contact your hardware vendor for
further troubleshooting.

After a long time further research, 0x436 occurs because SCM (Service
Control Manager) remembers the image path keys etc and hence accesses the
renamed key.

Let's try the follow steps be re-install it:

1. Delete the file from the %temp% directory.

2. Export and then delete the keys and files below to *.old:

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

3) C:\Program Files\Microsoft Windows Small Business Server\fax

4) The "SBSMIS-FAX.log"file under "C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs".

5) The "SBSMSI-faxcfg.log"file under "C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs".

6) The "faxsetup.log"file under "C:\WINDOWS\".

3. Delete the registry keys that were previously renamed to *.old:

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax.old

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax.old

3) C:\Program Files\Microsoft Windows Small Business Server\fax.old

4. Access Add/Remove Programs, Add/Remove Windows Components, uncheck "Fax
Services" to uninstall it.

5. Once it is uninstalled, access Add/Remove Programs to reinstall it.

6. Then, access "Add/Remove Programs again", this time, we will click
"Change/Remove" on the "Windows Small Business Server 2003" item:

1) Click "Next" on the "Microsoft Windows Small Business Server Setup"
page.

2) Click "Next" on the "Windows Configuration" page.

Note: It states that "This will take approximately 30 minutes", it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the "Component Selection" page, choose "Remove" before the "Fax
Services" item.

4) Click "Next", and then click "Next" again to confirm "Component
Summary". You will be prompted to insert the SBS 2K3 setup Disc 1.

7. Once the removal process is completed, access "Windows Small Business
Server setup" again in "Add/Remove Programs", proceed to the "Component
Selection" page, and then choose "Install" for the "Fax Services" item.

Then please try re-apply SP1 then test the issue. For your two questions:

1) Why did the T30 logging not work, is there anything else we can do to
make this work in the hope that it might shed some light on the cause of
the problem.

I'm not sure why T30 logging not work, some unknown errors may happen.
However, you don't have to collect T30 log, as the previous log you send to
me which locate in C:\Windows\System32\LogFiles\Fax folder is just as same
as T30 log. The T30 log contains some deeply error code which you can not
seen in other log, it can helps developer to track the connection and
isolate issue.

2). Where exactly are the driver files for the fax modems, can I copy these
back from a previous backup? Remember this setup worked fine for 18 mths
until I ran SFC.exe so if I can restore the relevant file to that time
surely everything should start working again, shouldn't it?

The fax driver files are fxsapi.dll, fxsdrv.dll, fxsres.dll, fxstiff.dll,
fxsui.dll and fxswzrd.dll. You can copy them back, but you may need to
register them.


Thank you for understanding and cooperating.

Have a nice day!

Best regards,

Inn Jin (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

.

Relevant Pages

  • Re: OT: Letter to TigerDirect
    ... >> business with them to make your feelings known to them also. ... but to Linux it self. ... are a hardware distributor, who are now promoting a software upon the ... but not support the All-in-Wonder card's TV ...
    (Debian-User)
  • Re: Why the Range of Int is less by one at positive side?.........
    ... > I think some processors still support packed decimal in hardware, ... Most mainframe languages support these native bcd ... the original 'basic' system with binary integer support only, ... both the 'business' and 'scientific' support into one hardware architecture. ...
    (comp.lang.c)
  • Re: The Hole in Cerners Logic
    ... and it seems ibm hardware will support at least some of it. ... I would have thought vms would be a natural for such work. ... it's the apps that drive the business ...
    (comp.os.vms)
  • Re: DOS Compatibility
    ... >I'm surprised that Dell declined to answer your question. ... >covered in their support scripts. ... I did for either hardware or software. ... >business channel; perhaps Dell is less accommodating to home users. ...
    (microsoft.public.windowsxp.general)
  • Re: Certified Media Placement Specialist - Were happy to help
    ... venture untill you are able to prove that this is a legit business ... This caused chaos with our staff and distracted us from being able ... to provide the best support to our members and clents who ... offering ongoing support and media coaching. ...
    (misc.consumers)