RE: SBS 2003 Standard R2 to SBS 2003 Pro R2 ISA 2004 Install Fail

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Hello Customer,

Thanks for posting here.

Based on my research, on the root of C drive there was a hidden config.msi
folder which was created by a MSI installer for a previous failed
installation of another application. If the folder does exist in the ISA
box, please try renaming that folder to config.msi.old. To view hidden
folder, please click Tools->Folder Options, go to the View tab, and then
change the option "Hidden files and folders" to "Show hidden files and
folders".

Detailed steps:

1. Open explorer and navigate to the location of your config.msi folder
(this is a hidden system folder created by the MSI installation, located on
the root of the C: drive by default)

2. Remove the read-only and system flags from the folder

3. Rename the folder to config.msi.old

4. Restart the installation

Will the problem be resolved?

If the problem still persists, please go through the following steps:

1. Enable MSI logging. Refer KB2223300
(http://support.microsoft.com/?id=223300)
(Remember to turn it off, as it might result in high disk usage)

2. Run verbose logging on the firewall installation from the CMD console
using the
following command:

msiexec.exe /i D:\ISA2004\FPC\MS_FPC_SERVER.msi /l* c:\isa.txt

3. Run the ISA2004 Setup Wizard for the remaining ISA2004 components.

4. Then test the issue.

If the problem still persists, let's schedule a down time and perform a
Clean Boot on the ISA Server. A Clean Boot will allow us to isolate any
device drivers or programs that are loading at startup that may be causing
a conflict with other device drivers or programs that are installed in your
computer.

A. Click Start, click Run, type "msconfig" (without the quotation marks)
and click OK.
B. Select "Selective Startup" and remove the check box for "Load Startup
Items".
C. On the "Services" tab, click Enable All.
D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
all Microsoft Services".
E. Click the OK button and then Click Yes to restart your computer.
F. Try to reinstall the ISA Server 2004.

Meanwhile, please help me gather the following info for further
troubleshooting:

1. Please send me the ISAWRAP_*.log file.

2. Try to launched the ISA 2004 MSI package manually and install ISA from:

<cd drive>:\ISA2004\FPC\MS_FPC_SERVER.MSI

Is it fine?

3. Please use the Networking MPS report to collect the server event logs
and other configuration info:
a. Download MPSreport_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to my mailbox: v-terliu@xxxxxxxxxxxxx

Hope the above info helps. Please feel free to let me know if there is
anything unclear.

Have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: SBS 2003 Standard R2 to SBS 2003 Pro R2 ISA 2004 Install
Fail
| thread-index: Acc9Flquk7OnJxWnSZK+Rqaysq2SCw==
| X-WBNR-Posting-Host: 209.155.64.2
| From: =?Utf-8?B?UGFlYnk=?= <Paeby@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: SBS 2003 Standard R2 to SBS 2003 Pro R2 ISA 2004 Install Fail
| Date: Sat, 20 Jan 2007 20:41:02 -0800
| Lines: 49
| Message-ID: <4476A209-9E62-4815-8717-AE646E8A3514@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:11710
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I have been trying unsuccessfully to get the ISA 2004 portion of my R2
pro
| upgrade to install.
|
| In my â??ISAWRAP_885.log â?? file, I get the following error:
|
| Setup failed. Error returned: 0x643
| Firewall installation failed, hr=80070643
|
|
| In my â??ISAFWSV_885.logâ?? â?? file, I get the following that I
believe is the
| root cause of the failure:
|
|
| MSI (s) (EC:A0) [20:01:58:099]: Executing op:
| ProgressTotal(Total=5,Type=1,ByteEquivalent=1300000)
| MSI (s) (EC:A0) [20:01:58:099]: Executing op:
| ServiceControl(,Name=isastg,Action=1,Wait=1,)
| MSI (s) (EC:A0) [20:01:59:162]: Executing op:
| ActionStart(Name=CreateStorage_Rollback,,)
| MSI (s) (EC:A0) [20:01:59:162]: Executing op:
|
CustomActionSchedule(Action=CreateStorage_Rollback,ActionType=17665,Source=B
inaryData,Target=RemoveStorage,CustomActionData=INSTALLDIR(38)E:\Program
| Files\Microsoft ISA
|
Server\;UILevel(1)2;SystemFolder(20)C:\WINDOWS\system32\;VersionNT(3)502;Ver
sionMsi(4)3.01;SourceDir(0);TempFolder(16)C:\WINDOWS\TEMP\;WindowsFolder(11)
C:\WINDOWS\;FWSERVICESACTION(1)3;INTERNALNETRANGES(21)1
|
10.0.0.0-10.0.0.255;TSIP(9)10.0.0.65;DCIP(8)10.0.0.2;EXTDCIPS(0);ARRAYNAME(6
)SERVER;CURRENTARRAYGUID(38){3C379E2A-F466-461C-9ACA-92176F449C88};CURRENTSE
RVERGUID(38){F1E890B0-CD46-4862-A56B-991E567456CC};PID(0);DONOTDELCACHE(0);D
ONOTDELLOGS(0);PATCH(0);MSIPATCHREMOVE(0);DRIVER_VER(0);DAILYSUMDIR(0);WEBPR
OXYLOGDIR(0);FWSLOGDIR(0);MSDEACTION(1)3;WRAPPER(1)1;REMOVESTORAGE(3)Yes;EVA
LDLLFILEHASH(38){92F3C3DD-A1ED-4115-6E6C-375A19FC09F7};RUNNING_MODE(5)Setup;
CACHEDRIVES(0);FwEng(0);isactrl(0);fwsrv(0);isasched(0);ISASTG(0);MSSQL$MSFW
(0);W3SVC(1)1;SharedAccess(0);RemoteAccess(0);ipnat(0);snmp(1)1;MsFtpSvc(1)1
;GopherSvc(0);NNTPSVC(0);iisadmin(1)1;###endproperties###)
| MSI (s) (EC:A0) [20:01:59:162]: Executing op:
| ActionStart(Name=CreateStorage,Description=Creating ISA Server
| Storage...,Template=Create Storage)
| MSI (s) (EC:A0) [20:01:59:162]: Executing op:
|
CustomActionSchedule(Action=CreateStorage,ActionType=17409,Source=BinaryData
,Target=CreateStorage,CustomActionData=INSTALLDIR(38)E:\Program
| Files\Microsoft ISA
|
Server\;UILevel(1)2;SystemFolder(20)C:\WINDOWS\system32\;VersionNT(3)502;Ver
sionMsi(4)3.01;SourceDir(0);TempFolder(16)C:\WINDOWS\TEMP\;WindowsFolder(11)
C:\WINDOWS\;FWSERVICESACTION(1)3;INTERNALNETRANGES(21)1
|
10.0.0.0-10.0.0.255;TSIP(9)10.0.0.65;DCIP(8)10.0.0.2;EXTDCIPS(0);ARRAYNAME(6
)SERVER;CURRENTARRAYGUID(38){3C379E2A-F466-461C-9ACA-92176F449C88};CURRENTSE
RVERGUID(38){F1E890B0-CD46-4862-A56B-991E567456CC};PID(0);DONOTDELCACHE(0);D
ONOTDELLOGS(0);PATCH(0);MSIPATCHREMOVE(0);DRIVER_VER(0);DAILYSUMDIR(0);WEBPR
OXYLOGDIR(0);FWSLOGDIR(0);MSDEACTION(1)3;WRAPPER(1)1;REMOVESTORAGE(3)Yes;EVA
LDLLFILEHASH(38){92F3C3DD-A1ED-4115-6E6C-375A19FC09F7};RUNNING_MODE(5)Setup;
CACHEDRIVES(0);FwEng(0);isactrl(0);fwsrv(0);isasched(0);ISASTG(0);MSSQL$MSFW
(0);W3SVC(1)1;SharedAccess(0);RemoteAccess(0);ipnat(0);snmp(1)1;MsFtpSvc(1)1
;GopherSvc(0);NNTPSVC(0);iisadmin(1)1;###endproperties###)
| MSI (s) (EC:98) [20:01:59:162]: Invoking remote custom action. DLL:
| C:\WINDOWS\Installer\MSI4D.tmp, Entrypoint: CreateStorage
| ISA setup CA INFO : ENTRY: 20:01:59 CreateStorage, Current user is
| MMSCUSA\administrator
| ISA setup CA INFO : StorageInitialized OK
| ISA setup CA ERROR : the function GetCustomActionDataProperty(PID)
failed
| at the function CreateStorage.
| ISA setup CA ERROR : (Error 36012)
| ISA setup CA ERROR : Setup failed while creating ISA Server storage.
| ISA setup CA ERROR : EXIT: 20:01:59 CreateStorage, Custom Action failed
| (0x643)
|
|
| I am at a loss of where to go from here and would appreciate any help.
Iâ??m
| trying to get this resolve before going to Mayo Clinic the end of the
month
| for surgery
|
|

.

Quantcast