Re: Received fax errors after running SFC.exe

Ahh... found a problem.

Add/Remove Prigrams - Add/Remove Windows Components - Fax Service is not
installed! No error message but it just doesn't seem to install.
Retrieving C:\Windows\Faxsetup.log to look for errors, found this:
[01/21/07 16:47:28] [0x11e4] [ ] Installing Fax Service...

[01/21/07 16:47:28] [0x11e4] [ ] fxocSvc_Install (fax - Fax.CleanInstall)

[01/21/07 16:47:28] [0x11e4] [ ] {

[01/21/07 16:47:28] [0x11e4] [ERR] Failed to install the services section in
section 'Fax.CleanInstall', rc = 0x436

[01/21/07 16:47:28] [0x11e4] [ ] } (1078)

[01/21/07 16:47:28] [0x11e4] [ERR] Failed to install fax service. This is a
fatal error, abandoning fax install...rc=0x436

[01/21/07 16:47:28] [0x11e4] [ERR] Complete Fax Install failed, rc = 0x436

Any ideas?

Nick


"Nick" <NoSpam@xxxxxxxxxxx> wrote in message
news:%23qQsgNXPHHA.4244@xxxxxxxxxxxxxxxxxxxxxxx
Hi Gregg,

You are correct I am reinstalling from original RTM media (on hard disk
copy) I have no other option. I do not have slipstreamed SBS CDs and as
far as I know cannot obtain one; this is an OEM copy and here in the UK
Microsoft will not supply slipstreamed CDs for OEM licences. If anyone
can point me towards a copy of SBS CDs with SP1 slipstreamed which I can
download that would be most appreciated. Real email is
...@xxxxxxxxxxxxxxxxxxxx, that is NickC at.

Yes all our fax files are ver. 5.2.2893, except the fxs*.dll files in
C:\Win\Sys32\Spool\Drivers\W32x86\3 which are version 5.2.3790.

I did follow Inn Jin's instructions to reinstall to the letter but will
try it again but removing the modems first this time. In the absence of
slipstreamed media the best I can think of is to extract the Win2003 SP1
files and the SBSSP1 files, then copy the original media to disk, copy
Win2003SP1 files over the top, then copy SBS2003 files over the top of
that. Then when I get asked for the SBS CD point to that directory. Recon
that might work?

Well here goes...

Nick


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:%239U8L5OPHHA.404@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

Have you re-installed the fax service according to Inn Jin's first reply,
and did you do it using the SP1 files?

What are your fax file version numbers now? They should be 5.2.2893.0.

Here is what I would do right now. Remove the modems and do it using
Server Management > Fax > Configure Phone and Modem Options. Then follow
Inn Jin's instructions to remove the fax service, reboot re-install it,
making sure it uses the SP1 setup files. An actual SP1 installation CD3
has 5/12/05 folder dates and fax files with version 5.2.2893.0.

Something bugs me about your statement that "The FaxCfg.exe/.dll on the
SBS CD3 are version 5.2.2651 while the ones in our C:\Program
Files\Microsoft Windows Small Business Server\fax directory are version
5.2.2893. This newer version must have come from somewhere...." This
leads me to believe that the CD you are using to run SFC and re-install
the fax service is still the RTM CD and not the SP1 CD.



Gregg Hill



"NickC" <NoOneHere@xxxxxxxxxxxxxx> wrote in message
news:%23N5YbaLPHHA.324@xxxxxxxxxxxxxxxxxxxxxxx
Gregg,

Well I have now reinstalled Win2003 Service pack 1. I also found I
needed to reinstall SBS Service pack 1 along with various mofcomp.exe
commands to fix eventid: 9097. However all running with a clean event
log again now. Problem is faxes still don't work.

However we might be getting closer to identifying the problem with this
inability to reregister the fxs*.dll\ - see other branch of the thread.
I would be interested if anyone else can reregister these dlls without
getting the same error.

Nick


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:ut5ceJ5OHHA.2232@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

When you pointed it to X:\Source\SBS2003\CD1, is that an SP1 CD or the
original CD? Was this an RTM that was upgraded to SP1, or an integrated
SP1 installation?

It seems to me that your source when you ran SFC was the initial
installation CD files.

Have you tried re-installing SP1?

I'd wait for In Jin to answer the question of which files to restore.

Gregg Hill




"Nick" <NoSpam@xxxxxxxxxxx> wrote in message
news:OgIu1jzOHHA.1248@xxxxxxxxxxxxxxxxxxxxxxx
Hi Greg, thank you for your continued help.

We are running SP1 and have been for a while; this was installed
around a year ago along with the SBS SP1 fix and various other
updates - Sharepoint, Exchange, etc.

Before running SFC I set/checked the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\SourcePath
= X:\Source\SBS2003\CD1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\SourcePath = X:\Source\SBS2003\CD1

As you have probably guessed these both point towards an on disk copy
of the SBS installetion CD.

Any suggestions what to do next, how about the idea of restoring
windows system files from a tape backup pre SFC; when the fax was
still working. Question is what windows system files are involved in
the Fax process, how can I identify what files to restore?

Nick


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:OUgj8AqOHHA.2312@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

Are you running SBS 2003 SP1 or the initial release?

If you updated to SP1, did you do all the steps or just install
Windows Server 2003 SP1?

When you ran SFC, to where did you point it for the files it needed?

If you have not gone to SP1 yet, why not?

Gregg Hill



"NickC" <NoOneHere@xxxxxxxxxxxxxx> wrote in message
news:%238ncUmmOHHA.4244@xxxxxxxxxxxxxxxxxxxxxxx
Wow this is getting worrying I thought Inn Jin said that there were
no changes to the fax component in SBS service pack 1!

"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:u6pAHvdOHHA.2232@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

The 5.2.2651 version is the initial release. The 5.2.2893 matches
my SP1 server. Are you running SBS 2003 SP1 or the initial release?

Also, the folder dates on your CD3 should be 12/1/03. If not, you
have an old CD3 and it should be tossed.

Gregg Hill


"Nick" <NoSpam@xxxxxxxxxxx> wrote in message
news:%23qhjMOWOHHA.140@xxxxxxxxxxxxxxxxxxxxxxx
Hello Inn Jin,

Something else I have just noticed both the incoming fax modem and
the outgoing one stopped working at the same time, when I ran
sfc.exe! This suggests that the problem is Windows System related
rather than a hardware failure. I have tried both sending to and
receiving from a standalone fax machine (which would have used two
different modems), both of which failed.

Are you completely sure that there was no update to the fax
component in service pack 1. The FaxCfg.exe/.dll on the SBS CD3
are version 5.2.2651 while the ones in our C:\Program
Files\Microsoft Windows Small Business Server\fax directory are
version 5.2.2893. This newer version must have come from somewhere
any idea where.

Thanks,
Nick


""Inn Jin [MSFT]"" <v-innjin@xxxxxxxxxxxxxxxxxxxx> wrote in
message news:ul$PBoKOHHA.2304@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Nick,

Thank you for updating and thank Gregg's input.

Please notice that, installing driver and changing another modem
doesn't
mean that it is related to the hardware issue 100% percent. Just
want to
isolate the cause which can help us to solve the issue in a
efficient
manner. Both of us has the same purpose, that is to solve this
issue, and
what I want to do is try all my could to help you solve the
issue. Your
cooperation is appreciated. Remember, installing the driver and
changing
another modem is just for test purpose and temporary!

I have found the website of your modem vendor in the URL below
for your
reference, you may download the driver and installed them.

http://www.usr.com/support/s-main-menu.asp

Meanwhile please try to unplug one modem and keep just one on the
line,
then test the issue. Then exchange them and try again. Please
replace the
telephone line then try again. Do you have some fax software? if
so, please
try to uninstall and reinstall it just for test purpose.

Also please follow the steps below to collect T30 log for further
test.

a) Run regedit.exe.

b) Navigate to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}

c) Create new or modify values as follows:

value name: DeBugLevelEx
value type: REG_DWORD
value: 0xffffffff

value name: DebugContextEx
value type: REG_DWORD
value: 0xffffffff

value name: DeBugFormatEx
value type: REG_DWORD
value: 0xbbffffff

d) Please reproduce the issue and zip the C:\Documents and
Settings\NetworkService\Local Settings\temp folder as a .zip
file.

e) Undo the registry changes.

f) Please send the file to me at v-innjin@xxxxxxxxxxxxx

I appreciate your effort and cooperation. I'm looking forward to
your reply.

Have a nice day!

Best regards,

Inn Jin (MSFT)

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