RE: No Calendar entries synch on smartphone (WM 5) for specific us
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Fri, 19 Jan 2007 12:06:44 GMT
Hello Dimitris,
Thank you for kind update.
This is a complex issue, it may cost us more time to trouble shoot it.
Before we go any further, please let me know the following information so
that we can understand your situation more clearly.
1. Try to access calendar ActiveSync on the problematic account via
qtek8500 and qtek9000 when the calendar sharing? Which fine? Which fail?
2. Try to access calendar ActiveSync on the problematic account via
qtek8500 and qtek9000 when the calendar not sharing? Which fine? Which fail?
3. Try to access calendar ActiveSync on your own account via qtek8500 and
qtek9000 when the calendar sharing? Which fine? Which fail?
4. Try to access calendar ActiveSync on your own account via qtek8500 and
qtek9000 when the calendar not sharing? Which fine? Which fail?
Please try to create a new account, then:
5. Try to access calendar ActiveSync on this new account via qtek8500 and
qtek9000 when the calendar not sharing? Which fine? Which fail?
6. Try to access calendar ActiveSync on this new account via qtek8500 and
qtek9000 when the calendar sharing? Which fine? Which fail?
Please do these tests clearly, it is important for troubleshooting.
Please create two new accounts for me, one with calendar sharing and
another not, and let me know the following information.
- Credential of these test accounts
- The public URL of your Exchange Server
- Domain name
I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail: v-terliu@xxxxxxxxxxxxx
I appreciate your time and look forward to hearing from you.
Thank you and have a nice day,
Terence Liu
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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--------------------
| Thread-Topic: No Calendar entries synch on smartphone (WM 5) for specific
us
| thread-index: Acc7Bd+K40R3admOTSC3l50huwQ7aw==
| X-WBNR-Posting-Host: 207.46.199.61
| From: =?Utf-8?B?RGltaXRyaXM=?= <Dimitris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <012E3D15-BB3C-4611-A2F2-405EA336A983@xxxxxxxxxxxxx>
<#C1rtRgOHHA.2488@xxxxxxxxxxxxxxxxxxxxxx>
<089DB0F9-048F-4702-AF1A-427F9E490F09@xxxxxxxxxxxxx>
<564B97D8-C2C3-497D-ABB1-89259201A7D7@xxxxxxxxxxxxx>
<F42mzhvOHHA.3604@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: No Calendar entries synch on smartphone (WM 5) for specific
us
| Date: Thu, 18 Jan 2007 05:38:01 -0800
| Lines: 136
| Message-ID: <7432CB71-A3CE-4FF8-95D5-4BDEF4CD9C90@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Just to make public our private conversation:
|
| After sharing my calendar (that worked fine till then) the problem in
| synchronisation occurs not only in qtek8500 but also on the 9000 which -
till
| then - was working fine! :(
|
| It appears then to be a problem that is more deep rooted than the device
per
| se. Because as I said before, the device is working fine with users that
do
| not share their calendars.
|
| It is definately a permission or a read/not read flag issue that I can do
| nothing about.
|
| What I plan to do is to try to connect with other SBS server and try to
see
| if the same things happens there as well.
|
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Dimitris,
| >
| > Thank you for your update.
| >
| > Based research on your metabase, the settings on
| > Microsoft-Server-ActiveSync folder seems all right.
| >
| > As the test result of:
| >
| > 4. Try to use Qtek 9000 to do calendar sync with this problematic
account,
| > is it fine?
| >
| > Yes, I can confirm that it is fine.
| >
| > We can see that the Exchange can work fine with another smart phone,
that
| > means the configuration on Exchange is no problem.
| >
| > I think the problem is on the settings of your smart phone Qtek 8500. I
| > suggest you to connect your smart phone vendor and ask them to help you
to
| > reconfigure the settings on Qtek 8500.
| >
| > Note: You can also confirm it by: after share your own calendar, try to
| > activesync your calendar with Qtek 9000
| >
| > If you have any concerns, please feel free to let me know. I am glad to
be
| > of assistance. :-)
| >
| > Thank you and have a nice day,
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: No Calendar entries synch on smartphone (WM 5) for
specific
| > us
| > | thread-index: Acc6O3M5T4ANWVSXSh+lGS4XEL7mgA==
| > | X-WBNR-Posting-Host: 207.46.199.61
| > | From: =?Utf-8?B?RGltaXRyaXM=?= <Dimitris@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <012E3D15-BB3C-4611-A2F2-405EA336A983@xxxxxxxxxxxxx>
| > <#C1rtRgOHHA.2488@xxxxxxxxxxxxxxxxxxxxxx>
| > <089DB0F9-048F-4702-AF1A-427F9E490F09@xxxxxxxxxxxxx>
| > | Subject: RE: No Calendar entries synch on smartphone (WM 5) for
specific
| > us
| > | Date: Wed, 17 Jan 2007 05:29:01 -0800
| > | Lines: 18
| > | Message-ID: <564B97D8-C2C3-497D-ABB1-89259201A7D7@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:10918
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Terence I sent you the metabase.
| > |
| > | I also tried the sharing of the calendar.
| > |
| > | When I added a delegate (to give permissions) to my calendar, my
calendar
| > | started behaving incorrectly.
| > |
| > | An entry from the smartphone may be uploaded but once modified in the
| > server
| > | (either from OWA or the outlook client) the changes cannot be seen in
the
| > | smartphone. In addition, additional changes in the smartphone do not
| > alter
| > | the entry in the exchange.
| > |
| > | I will try to grab any sync error and let you know. But please keep
up
| > the
| > | good work.
| > |
| > | Dimitris.
| > |
| > |
| > |
| >
| >
|
.
- References:
- RE: No Calendar entries synch on smartphone (WM 5) for specific user
- From: Terence Liu [MSFT]
- RE: No Calendar entries synch on smartphone (WM 5) for specific us
- From: Dimitris
- RE: No Calendar entries synch on smartphone (WM 5) for specific us
- From: Terence Liu [MSFT]
- RE: No Calendar entries synch on smartphone (WM 5) for specific us
- From: Dimitris
- RE: No Calendar entries synch on smartphone (WM 5) for specific user
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