Re: Received fax errors after running SFC.exe

Gregg,

When you pointed it to X:\Source\SBS2003\CD1, is that an SP1 CD or the
original CD? Was this an RTM that was upgraded to SP1, or an integrated
SP1 installation?

Yep that was the original CD (pre-sp1).

It seems to me that your source when you ran SFC was the initial
installation CD files.

Yes but apparently that is alright; SFC supposedly uses the following
registry key to look after service pack updates doesn't it?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePackSourcePath
= c:\windows\ServicePackFiles

Have you tried re-installing SP1?

No I have to admin that I have not resinatalled SP1 because I am not sure
what post SP1 fixes may also than need to be run, maybe none but I am not
sure. The post service pack 1 fixes that I ran after the original SP1
install were:
Sharepoint services 2.0 service pack 1

KB891193 windows XP SP2 for client deployment

Exchange Server 2003 service pack 1

KB885918

SBS 2003 service pack 1

Exchange Server 2003 service pack 2


Do you think I should reapply SP1? This might be pushing it a bit but I
wonder if I can run it remotely, if so I can run it this evening and see
what happens.

All the best,
Nick



"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:ut5ceJ5OHHA.2232@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

When you pointed it to X:\Source\SBS2003\CD1, is that an SP1 CD or the
original CD? Was this an RTM that was upgraded to SP1, or an integrated
SP1 installation?

It seems to me that your source when you ran SFC was the initial
installation CD files.

Have you tried re-installing SP1?

I'd wait for In Jin to answer the question of which files to restore.

Gregg Hill




"Nick" <NoSpam@xxxxxxxxxxx> wrote in message
news:OgIu1jzOHHA.1248@xxxxxxxxxxxxxxxxxxxxxxx
Hi Greg, thank you for your continued help.

We are running SP1 and have been for a while; this was installed around a
year ago along with the SBS SP1 fix and various other updates -
Sharepoint, Exchange, etc.

Before running SFC I set/checked the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\SourcePath
= X:\Source\SBS2003\CD1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\SourcePath = X:\Source\SBS2003\CD1

As you have probably guessed these both point towards an on disk copy of
the SBS installetion CD.

Any suggestions what to do next, how about the idea of restoring windows
system files from a tape backup pre SFC; when the fax was still working.
Question is what windows system files are involved in the Fax process,
how can I identify what files to restore?

Nick


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:OUgj8AqOHHA.2312@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

Are you running SBS 2003 SP1 or the initial release?

If you updated to SP1, did you do all the steps or just install Windows
Server 2003 SP1?

When you ran SFC, to where did you point it for the files it needed?

If you have not gone to SP1 yet, why not?

Gregg Hill



"NickC" <NoOneHere@xxxxxxxxxxxxxx> wrote in message
news:%238ncUmmOHHA.4244@xxxxxxxxxxxxxxxxxxxxxxx
Wow this is getting worrying I thought Inn Jin said that there were no
changes to the fax component in SBS service pack 1!

"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:u6pAHvdOHHA.2232@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

The 5.2.2651 version is the initial release. The 5.2.2893 matches my
SP1 server. Are you running SBS 2003 SP1 or the initial release?

Also, the folder dates on your CD3 should be 12/1/03. If not, you have
an old CD3 and it should be tossed.

Gregg Hill


"Nick" <NoSpam@xxxxxxxxxxx> wrote in message
news:%23qhjMOWOHHA.140@xxxxxxxxxxxxxxxxxxxxxxx
Hello Inn Jin,

Something else I have just noticed both the incoming fax modem and
the outgoing one stopped working at the same time, when I ran
sfc.exe! This suggests that the problem is Windows System related
rather than a hardware failure. I have tried both sending to and
receiving from a standalone fax machine (which would have used two
different modems), both of which failed.

Are you completely sure that there was no update to the fax component
in service pack 1. The FaxCfg.exe/.dll on the SBS CD3 are version
5.2.2651 while the ones in our C:\Program Files\Microsoft Windows
Small Business Server\fax directory are version 5.2.2893. This newer
version must have come from somewhere any idea where.

Thanks,
Nick


""Inn Jin [MSFT]"" <v-innjin@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ul$PBoKOHHA.2304@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Nick,

Thank you for updating and thank Gregg's input.

Please notice that, installing driver and changing another modem
doesn't
mean that it is related to the hardware issue 100% percent. Just
want to
isolate the cause which can help us to solve the issue in a
efficient
manner. Both of us has the same purpose, that is to solve this
issue, and
what I want to do is try all my could to help you solve the issue.
Your
cooperation is appreciated. Remember, installing the driver and
changing
another modem is just for test purpose and temporary!

I have found the website of your modem vendor in the URL below for
your
reference, you may download the driver and installed them.

http://www.usr.com/support/s-main-menu.asp

Meanwhile please try to unplug one modem and keep just one on the
line,
then test the issue. Then exchange them and try again. Please
replace the
telephone line then try again. Do you have some fax software? if so,
please
try to uninstall and reinstall it just for test purpose.

Also please follow the steps below to collect T30 log for further
test.

a) Run regedit.exe.

b) Navigate to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}

c) Create new or modify values as follows:

value name: DeBugLevelEx
value type: REG_DWORD
value: 0xffffffff

value name: DebugContextEx
value type: REG_DWORD
value: 0xffffffff

value name: DeBugFormatEx
value type: REG_DWORD
value: 0xbbffffff

d) Please reproduce the issue and zip the C:\Documents and
Settings\NetworkService\Local Settings\temp folder as a .zip file.

e) Undo the registry changes.

f) Please send the file to me at v-innjin@xxxxxxxxxxxxx

I appreciate your effort and cooperation. I'm looking forward to
your reply.

Have a nice day!

Best regards,

Inn Jin (MSFT)

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