Re: WM5 can not sync to exchange

Hi Terence,

After uninstalling ISA 2004 I attempted to run the ECICW and still
encountered an error on the email configuration step.
I followed your steps to recreate the exchange-oma folder, after which the
ECICW ran successfully.
I then reinstalled ISA 2004 and the ECICW ran successfully during the
installation as well.
Windows Update installed ISA 2004 SP2.
I reffered to your initial response to be sure the proper authentication
methods were enabled on each virtual directory.

CEICW runs smoothly now.
The mobile device still fails to sync. A new error 85002003 is reported, and
nothing is logged in the activesync log.
OMA no longer works. I receive an internal server error and events are logs
in both the system and application event log.

I have emailed you my IIS logs, device activesync logs, IIS metabase, and
also the events from my event log.

Thank you for all you help with this issue,

-John


"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:J9A5Tu8OHHA.2080@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello John,

Thank you for your email.

From the CEICW log, I find error:

*** Getting Sbs web listener certificate hash returned ERROR 8007007a

For this error, I suggest you to reinstall ISA to resolve it:
1. Uninstall the ISA from the add/remove program

2. Reboot the server.

3. Install the ISA again from the SBS CD

4. Rerun the CEICW through the following KB:

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

If you can success run CEICW, the Exchange-oma folder will be created
automatic.

If we still can not run CEICW success, we have to create Exchange-oma
folder manually:
1. Start Internet Information Services (IIS) Manager.

2. Locate the Exchange virtual directory. The default location is the
following:

Web Sites\Default Web Site\Exchange

3. Right-click the Exchange virtual directory, click All Tasks, and then
click Save Configuration to a File.

4. In the File name box, type a name. For example, type ExchangeVDir.
Click
OK.

5. Right-click the root of this Web site. Typically, this is Default Web
Site. Click New, and then click Virtual Directory (from file).

6. In the Import Configuration dialog box, click Browse, locate the file
that you created in step 4, click Open, and then click Read File.

7. Under Select a configuration to import , click Exchange, and then click
OK.

A dialog box will appear that states that the "virtual directory already
exists."

8. In the Alias box, type a name for the new virtual directory that you
want Exchange ActiveSync and Outlook Mobile Access to use. For example,
type exchange-oma. Click OK.

9. Right-click the new virtual directory. In this example, click
exchange-oma. Click Properties.

10. Click the Directory Security tab.

11. Under Authentication and access control, click Edit.

12. Make sure that only the following authentication methods are enabled,
and then click OK:

Integrated Windows authentication
Basic authentication

13. Under IP address and domain name restrictions, click Edit.

14. Click Denied access, click Add, click Single computer, type the IP
address of the server that you are configuring, and then click OK.

15. Under Secure communications, click Edit. Make sure that Require secure
channel (SSL) is not enabled, and then click OK.

16. Click OK, and then close the IIS Manager.

17. Click Start, click Run, type regedit, and then click OK.

18. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MasSync\Parameters

19. Right-click Parameters, click to New, and then click String Value.

20. Type ExchangeVDir, and then press ENTER. Right-click ExchangeVDir, and
then click Modify.

NoteExchangeVDir is case-sensitive. If you do not type ExchangeVDir
exactly
as it appears in this article, ActiveSync does not find the key when it
locates the exchange-oma folder.

21. In the Value data box, type the name of the new virtual directory that
you created in step 8. For example, type exchange-oma. Click OK.

22. Quit Registry Editor.

23. Restart the IIS Admin service. To do this, follow these steps:

a. Click Start, click Run, type services.msc, and then click OK.
b. In the list of services, right-click IIS Admin service, and then click
Restart.

For detail info, please go through the following KB:

Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/?id=817379

If the issue persists, please kindly help me collect some information for
further investigation:

1. Gather CEICW log again if it still fail

2. Gather IIS log and IIS metabase again

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
| X-Tomcat-ID: 198727761
| References: <uNqCl4EOHHA.4100@xxxxxxxxxxxxxxxxxxxx>
<1IB2eOTOHHA.2300@xxxxxxxxxxxxxxxxxxxxxx>
<#P$G7sdOHHA.4260@xxxxxxxxxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Wed, 17 Jan 2007 10:11:40 GMT
| Subject: Re: WM5 can not sync to exchange
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <5xQ$k$hOHHA.2080@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 494
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:10882
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello John,
|
| Thank you for kind update.
|
| Please send email to my work mailbox: v-terliu@xxxxxxxxxxxxx with
subject
| of this post's title.
|
| Note: please gather IIS metabase via the tool and send it to me, it is
| important for troubleshooting this issue.
|
| Synchronizing your Pocket PC with Outlook (client sync) or Exchange
server
| directly (server sync): SBS 2003 supports ActiveSync via a client, or
| Server ActiveSync if you have remote connectivity to the server via the
| PDA. For example, you could use a Pocket PC Phone Edition 2003 device,
or
| SmartPhone to use Server ActiveSync to sync your Inbox, Calendar, and/or
| Contacts.
|
| If you are using client ActiveSync, as this feature is closely related
to
| the Pocket PC model you are using and the manufacturer's design, please
| contact the Pocket PC provider or the Microsoft public Pocket PC
newsgroup
| for assistance. The public newsgroups are:
|
| news://news.microsoft.com/microsoft.public.pocketpc
| news://news.microsoft.com/microsoft.public.pocketpc.activesync
|
| This is in order to make sure that this issue is efficiently addressed.
| Thank you for your understanding.
|
| Meanwhile, the client host machine must be configured using the SBS Set
Up
| Computer Wizard. During the Set Up Computer Wizard, the option to
install
| ActiveSync 3.7 must be configured as well. If this is pushed to the
client
| machine, then there will be an option in the Start Menu called Mobile
| Device Configuration. Then, it should be able to provision your phone or
| PPC (including installing the certificat) so that the Server ActiveSync
| works.
|
| Please also let me know some more info:
|
| 1. Try to use another mobile device to do ActiveSync, does it work?
|
| 2. Does the account admin can access activeSync?
|
| 3. Does the new account can access OMA?
|
| Hope this helps. Please let me know the results so that I can provide
| further assistance on this problem. I am looking forward to your reply.
|
| Thanks and have a nice day!
|
| Best regards,
|
| Terence Liu(MSFT)
|
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| =====================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there
are
| any updates in your thread. When responding to posts via your
newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly.
Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | From: "John" <johnAtUnwantedmailDotCom>
| | References: <uNqCl4EOHHA.4100@xxxxxxxxxxxxxxxxxxxx>
| <1IB2eOTOHHA.2300@xxxxxxxxxxxxxxxxxxxxxx>
| | Subject: Re: WM5 can not sync to exchange
| | Date: Tue, 16 Jan 2007 18:00:12 -0800
| | Lines: 386
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| | X-RFC2646: Format=Flowed; Original
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| | Message-ID: <#P$G7sdOHHA.4260@xxxxxxxxxxxxxxxxxxxx>
| | Newsgroups: microsoft.public.windows.server.sbs
| | NNTP-Posting-Host: user-0c2i932.cable.earthlink.net 24.41.36.98
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:10809
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | I'm having trouble emailing the files to you.
| |
| | Below is the message I've received.
| |
| | --------------------------------------------
| | Reporting-MTA: dns;MYDOMAIN.com
| |
| | Final-Recipient: rfc822;v-terliu@xxxxxxxxxxxxxxxxxxxx
| | Action: delayed
| | Status: 4.4.7
| | Will-Retry-Until: Thu, 18 Jan 2007 02:06:53 -0800
| | X-Display-Name: 'v-terliu@xxxxxxxxxxxxxxxxxxxx'
| |
| | --------------------------------------------------------------
| |
| |
| | "Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
| | news:1IB2eOTOHHA.2300@xxxxxxxxxxxxxxxxxxxxxxxxx
| | > Hello John,
| | >
| | > Thanks for posting here.
| | >
| | > From your post, my understanding on this issue is: You encountered
| support
| | > code 85010014 during ActiveSync with SBS. If I'm off base, please
feel
| | > free
| | > to let me know.
| | >
| | > Based on my knowledge, support code 85010014 means error HTTP 500. I
| | > suggest we try the following steps to see if we can resolve this
issue:
| | >
| | > Step 1: For you change the DNS, I suggest you to Rerun CEICW to
recreate
| | > the self issued certificate
| | >
| | > Go through the follow KB and Rerun CEICW again carefully.
| | >
| | > How to configure Internet access in Windows Small Business Server
2003
| | > http://support.microsoft.com/kb/825763/en-us
| | >
| | > Detailed steps for your reference:
| | >
| | > 1. On the SBS 2003 Server open the Server Management console. Go to
| | > Standard Management\To Do List.
| | >
| | > 2. Click the "Connect to the Internet" link.
| | >
| | > 3. When navigating to the Firewall page, select "Enable firewall"
and
| | > click
| | > Next (I suppose you have 2 network adapters in SBS 2003).
| | >
| | > 4. On the "Services Configuration" page, select all the items and
then
| | > click Next.
| | >
| | > 5. On the "Web Services Configuration" page, make sure "Allow access
to
| | > the
| | > entire Web site from the Internet" is selected. If you select "Allow
| | > access
| | > to only the following Web site services from the Internet", make
sure
| all
| | > item in the list are selected. Click Next.
| | >
| | > 6. On the "Web Server Certificate" page, choose to create a new Web
| server
| | > certificate and then type the public FQDN (your new DNS name) that
you
| | > will
| | > use to access ActiveSync and OMA (for example, if your public FQDN
that
| | > you
| | > use to access the sites is mail.xyz.com, you should type
mail.xyz.com
as
| | > the new certificate name).
| | >
| | > 7. Go through the remaining steps.
| | >
| | > Step 2: The error often happens when the authentication method is
not
| | > configured correctly in ActiveSync, OMA and Exchange-OMA virtual
| | > directory.
| | >
| | > Please verify Authentication settings by the following steps.
| | >
| | > For Exchange-oma virtual directory:
| | >
| | > 1. Open IIS Manager
| | > 2. Open properties of virtual directory Exchange-oma
| | > 3. Select Directory Security tab
| | > 4. Select Edit in Authentication and access control box. Make sure
the
| | > authentication setting as below:
| | >
| | > Authentication Methods
| | > Enabled Basic authentication
| | > Enabled Integrated Windows authentication
| | > Disabled anonymous access
| | >
| | > For OMA virtual directory and Microsoft-Server-ActiveSync virtual
| | > directory:
| | >
| | > 1. Open IIS Manager
| | > 2. Open properties of OMA virtual directory and
| | > Microsoft-Server-ActiveSync
| | > virtual directory respectively.
| | > 3. Select Directory Security tab
| | > 4. Select Edit in Authentication and access control box. Make sure
the
| | > authentication setting as below:
| | >
| | > Authentication Methods
| | > Uncheck Enable anonymous access
| | > Uncheck Integrated Windows authentication
| | > Check Basic authentication
| | >
| | > After that, please restart the IIS Admin Service (services.msc) and
then
| | > verify the issue.
| | >
| | > If the issue persists after steps above, in order to have a more
| concrete
| | > idea about the issue, please let me know the following info.
| | >
| | > 1. Does issue happen to accessing mailbox by OMA? For further test,
| please
| | > login Exchange Server itself, and access URL: http://SBS_Server/OMA,
| | > verify
| | > whether you can access the mailbox successfully.
| | >
| | > 2. Do all the users have such issue or just specific users? Please
| create
| | > a
| | > new mail-enabled user and verify whether he can access mailbox by
| | > ActiveSync.
| | >
| | > 3. Collect the IIS metabase on Exchange Server and send to me:
| | > v-terliu@xxxxxxxxxxxxx for further analysis:
| | >
| | > 1). On Exchange Server, install .NET Framework Version 1.1:
| | >
|
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
| | > 8157-034d1e7cf3a3&DisplayLang=en.
| | > 2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
| | >
|
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| | > B628-ADE629C89499&displaylang=en.
| | > 3). Once it is installed, access it from Start, Programs, IIS
Resources,
| | > Metabase Explorer.
| | > 4). In the left pane, right click ''LM'' (under your server computer
| name)
| | > to choose ''Export to file'', and then save it as IIS.mbk.
| | > 5). Compress this mbk file and send it to me for analysis. Please
let
me
| | > know the password if you set on this iis mbk file.
| | >
| | > 4. Please collect the IIS log on Exchange Server so that I can
perform
| | > further research:
| | >
| | > 1). On Exchange Serves, open IIS MMC, right click Default Web Site
and
| | > then
| | > click Properties.
| | > 2). Click Website tab and then check Enable logging.
| | > 3). Stop the Default Website and RENAME the existing IIS log files
under
| | > C:\WINDOWS\system32\LogFiles\W3SVC1.
| | > 4). Restart the Default Website and reproduce the problem, which
will
| | > generate new IIS log file with the exact error.
| | > 5). Wait for a while so that IIS Log can be synced. And then go to
the
| | > following folder on Exchange Server:
| C:\WINDOWS\system32\LogFiles\W3SVC1.
| | > 6). Send me the log files to my working email address
| | > v-terliu@xxxxxxxxxxxxxx And please let me know the alias of the user
who
| | > encountered the issue.
| | >
| | > 5. For further test, please temporarily disable SSL if you enable it
for
| | > ActiveSync; create a new test account and let me know the following
| | > information.
| | >
| | > - Credential of this test account
| | > - The public URL of your Exchange Server
| | > - Domain name
| | >
| | > I will access the mailbox by ActiveSync in my side to verify the
issue.
| To
| | > keep these confidential, please let me know by mail:
| | > v-terliu@xxxxxxxxxxxxx
| | >
| | > Hope this helps. Please let me know the results so that I can
provide
| | > further assistance on this problem. I am looking forward to your
reply.
| | >
| | > Thanks and have a nice day!
| | >
| | > Best regards,
| | >
| | > Terence Liu(MSFT)
| | >
| | > Microsoft CSS Online Newsgroup Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | >
| | > =====================================================
| | > This newsgroup only focuses on SBS technical issues. If you have
issues
| | > regarding other Microsoft products, you'd better post in the
| corresponding
| | > newsgroups so that they can be resolved in an efficient and timely
| manner.
| | > You can locate the newsgroup here:
| | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | >
| | > When opening a new thread via the web interface, we recommend you
check
| | > the
| | > "Notify me of replies" box to receive e-mail notifications when
there
| are
| | > any updates in your thread. When responding to posts via your
| newsreader,
| | > please "Reply to Group" so that others may learn and benefit from
your
| | > issue.
| | >
| | > Microsoft engineers can only focus on one issue per thread. Although
we
| | > provide other information for your reference, we recommend you post
| | > different incidents in different threads to keep the thread clean.
In
| | > doing
| | > so, it will ensure your issues are resolved in a timely manner.
| | >
| | > For urgent issues, you may want to contact Microsoft CSS directly.
| Please
| | > check http://support.microsoft.com for regional support phone
numbers.
| | >
| | > Any input or comments in this thread are highly appreciated.
| | > =====================================================
| | >
| | > This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | >
| | > --------------------
| | > | From: "John" <johnAtUnwantedmailDotCom>
| | > | Subject: WM5 can not sync to exchange
| | > | Date: Sun, 14 Jan 2007 18:37:47 -0800
| | > | Lines: 122
| | > | X-Priority: 3
| | > | X-MSMail-Priority: Normal
| | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| | > | X-RFC2646: Format=Flowed; Original
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| | > | Message-ID: <uNqCl4EOHHA.4100@xxxxxxxxxxxxxxxxxxxx>
| | > | Newsgroups:
| | >
|
microsoft.public.exchange.admin,microsoft.public.exchange.mobility,microsoft
| | > public.windows.server.sbs
| | > | NNTP-Posting-Host: user-0c2i932.cable.earthlink.net 24.41.36.98
| | > | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.exchange.mobility:129
| | > microsoft.public.windows.server.sbs:10194
| | > microsoft.public.exchange.admin:6974
| | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | > |
| | > | My mobile device is running WM5 and my exchange server is a
SBS2003
| SP1
| | > | running ISA 2004
| | > |
| | > | The Exchange server has a self issued certificate that is trusted
by
| the
| | > | mobile device.
| | > |
| | > | The system worked correctly for over a year, but began failing
last
| | > night
| | > | after changing some DNS entries. these entries have been changed
back
| | > but
| | > | errors continue.
| | > |
| | > | No errors are found in the event log.
| | > |
| | > | The mobile device is able to access the server, both when
connected
| to a
| | > | internal desktop computer, and over the mobile GPRS but it fails
to
| sync
| | > in
| | > | both cases.
| | > |
| | > | The following error message is received from active sync.
Activesync
| | > | encountered a problem on the server. Support Code:85010014
| | > |
| | > | Please note the HTTP 500 error received at the end of the
Activesync
| | > log.
| | > |
| | > |
| | >
|
__________________________________________________________________________
| | > | Below are 2 connection attempts, the first internal, the second
| | > external.
| | > | IIS Log
| | > | //internal
| | > | 24.41.36.98, myDomain\userName, 1/14/2007, 18:16:44, W3SVC1,
myServer,
| | > | 10.0.0.1, 15, 422, 587, 200, 0, OPTIONS,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
| | > 0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| | > | 24.41.36.98, myDomain\userName, 1/14/2007, 18:16:50, W3SVC1,
myServer,
| | > | 10.0.0.1, 5438, 493, 313, 500, 0, POST,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
| | > 4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| | > | 24.41.36.98, myDomain\userName, 1/14/2007, 18:17:02, W3SVC1,
myServer,
| | > | 10.0.0.1, 0, 422, 587, 200, 0, OPTIONS,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
| | > 0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| | > | 24.41.36.98, myDomain\userName, 1/14/2007, 18:17:08, W3SVC1,
myServer,
| | > | 10.0.0.1, 5375, 493, 313, 500, 0, POST,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
| | > 4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| | > | //external
| | > | 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:17, W3SVC1,
| myServer,
| | > | 10.0.0.1, 15, 422, 587, 200, 0, OPTIONS,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
| | > 0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| | > | 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:25, W3SVC1,
| myServer,
| | > | 10.0.0.1, 5500, 493, 313, 500, 0, POST,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
| | > 4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| | > | 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:31, W3SVC1,
| myServer,
| | > | 10.0.0.1, 0, 422, 587, 200, 0, OPTIONS,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
| | > 0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| | > | 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:38, W3SVC1,
| myServer,
| | > | 10.0.0.1, 5391, 493, 313, 500, 0, POST,
/Microsoft-Server-ActiveSync,
| | > |
| | >
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
| | > 4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| | > |
| | >
|
_________________________________________________________________________
| | > |
| | > | Below is an activesync verbose error log
| | > |
| | >
|
_________________________________________________________________________
| | > | =-= Build 14847 =-=
| | > | =-= No XIP Information Available =-=
| | > | myExternalFQDN
| | > |
| | > | =-=- [14/1/2007 18:29:50.0] -=-=
| | > | =-=-=-= Client Request =-=-=-=
| | > | OPTIONS
| | > |
| | >
|
Microsoft-Server-ActiveSync?User=userName&DeviceId=myDeviceID&DeviceType=Sma
| | > rtPhone
| | > | Accept-Language: en-us
| | > | MS-ASProtocolVersion: 2.5
| | > | X-MS-PolicyKey: 0
| | > |
| | > | -=-=-=- Start of Body -=-=-=-
| | > |
| | > |
| | > | =-=- [14/1/2007 18:29:51.0] -=-=
| | > | =-=-=-= Server Response =-=-=-
| | > | HTTP/1.1 200 OK
| | > | Connection: Keep-Alive
| | > | Content-Length: 0
| | > | Date: Mon, 15 Jan 2007 02:29:51 GMT
| | > | Server: Microsoft-IIS/6.0
| | > | MicrosoftOfficeWebServer: 5.0_Pub
| | > | X-Powered-By: ASP.NET
| | > | Pragma: no-cache
| | > | Public: OPTIONS, POST
| | > | Allow: OPTIONS, POST
| | > | MS-Server-ActiveSync: 6.5.7638.1
| | > | MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
| | > | MS-ASProtocolCommands:
| | > |
| | >
|
Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateColle
| | >
|
ction,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,F
| | >
|
olderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,Vali
| | > dateCert,Provision,Search,Notify,Ping
| | > |
| | > |
| | > | -=-=-=- Start of Body -=-=-=-
| | > |
| | > |
| | > | =-=- [14/1/2007 18:29:51.0] -=-=
| | > | =-=-=-= Client Request =-=-=-=
| | > | POST
| | > |
| | >
|
Microsoft-Server-ActiveSync?User=userName&DeviceId=myDeviceID&DeviceType=Sma
| | > rtPhone&Cmd=FolderSync
| | > | Accept-Language: en-us
| | > | MS-ASProtocolVersion: 2.5
| | > | Content-Type: application/vnd.ms-sync.wbxml
| | > | X-MS-PolicyKey: 0
| | > |
| | > | -=-=-=- Start of Body -=-=-=-
| | > | <?xml version="1.0" encoding="utf-8"?><FolderSync
| | > | xmlns="FolderHierarchy:"><SyncKey>0</SyncKey></FolderSync>
| | > |
| | > | =-=- [14/1/2007 18:29:57.0] -=-=
| | > | =-=-=-= Server Response =-=-=-
| | > | HTTP/1.1 500 Internal Server Error
| | > | Connection: Keep-Alive
| | > | Content-Length: 56
| | > | Date: Mon, 15 Jan 2007 02:29:57 GMT
| | > | Content-Type: text/html
| | > | Server: Microsoft-IIS/6.0
| | > | MicrosoftOfficeWebServer: 5.0_Pub
| | > | X-Powered-By: ASP.NET
| | > | Pragma: no-cache
| | > | MS-Server-ActiveSync: 6.5.7638.1
| | > |
| | > |
| | > |
| | > | Thank you for looking this over,
| | > | John
| | > |
| | > |
| | > |
| | >
| |
| |
| |
|
|



.

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