Re: Received fax errors after running SFC.exe

Hi Greg, thank you for your continued help.

We are running SP1 and have been for a while; this was installed around a
year ago along with the SBS SP1 fix and various other updates - Sharepoint,
Exchange, etc.

Before running SFC I set/checked the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\SourcePath
= X:\Source\SBS2003\CD1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SourcePath =
X:\Source\SBS2003\CD1

As you have probably guessed these both point towards an on disk copy of the
SBS installetion CD.

Any suggestions what to do next, how about the idea of restoring windows
system files from a tape backup pre SFC; when the fax was still working.
Question is what windows system files are involved in the Fax process, how
can I identify what files to restore?

Nick


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:OUgj8AqOHHA.2312@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

Are you running SBS 2003 SP1 or the initial release?

If you updated to SP1, did you do all the steps or just install Windows
Server 2003 SP1?

When you ran SFC, to where did you point it for the files it needed?

If you have not gone to SP1 yet, why not?

Gregg Hill



"NickC" <NoOneHere@xxxxxxxxxxxxxx> wrote in message
news:%238ncUmmOHHA.4244@xxxxxxxxxxxxxxxxxxxxxxx
Wow this is getting worrying I thought Inn Jin said that there were no
changes to the fax component in SBS service pack 1!

"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:u6pAHvdOHHA.2232@xxxxxxxxxxxxxxxxxxxxxxx
Nick,

The 5.2.2651 version is the initial release. The 5.2.2893 matches my
SP1 server. Are you running SBS 2003 SP1 or the initial release?

Also, the folder dates on your CD3 should be 12/1/03. If not, you have
an old CD3 and it should be tossed.

Gregg Hill


"Nick" <NoSpam@xxxxxxxxxxx> wrote in message
news:%23qhjMOWOHHA.140@xxxxxxxxxxxxxxxxxxxxxxx
Hello Inn Jin,

Something else I have just noticed both the incoming fax modem and the
outgoing one stopped working at the same time, when I ran sfc.exe!
This suggests that the problem is Windows System related rather than a
hardware failure. I have tried both sending to and receiving from a
standalone fax machine (which would have used two different modems),
both of which failed.

Are you completely sure that there was no update to the fax component
in service pack 1. The FaxCfg.exe/.dll on the SBS CD3 are version
5.2.2651 while the ones in our C:\Program Files\Microsoft Windows Small
Business Server\fax directory are version 5.2.2893. This newer version
must have come from somewhere any idea where.

Thanks,
Nick


""Inn Jin [MSFT]"" <v-innjin@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ul$PBoKOHHA.2304@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Nick,

Thank you for updating and thank Gregg's input.

Please notice that, installing driver and changing another modem
doesn't
mean that it is related to the hardware issue 100% percent. Just want
to
isolate the cause which can help us to solve the issue in a efficient
manner. Both of us has the same purpose, that is to solve this issue,
and
what I want to do is try all my could to help you solve the issue.
Your
cooperation is appreciated. Remember, installing the driver and
changing
another modem is just for test purpose and temporary!

I have found the website of your modem vendor in the URL below for
your
reference, you may download the driver and installed them.

http://www.usr.com/support/s-main-menu.asp

Meanwhile please try to unplug one modem and keep just one on the
line,
then test the issue. Then exchange them and try again. Please replace
the
telephone line then try again. Do you have some fax software? if so,
please
try to uninstall and reinstall it just for test purpose.

Also please follow the steps below to collect T30 log for further
test.

a) Run regedit.exe.

b) Navigate to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}

c) Create new or modify values as follows:

value name: DeBugLevelEx
value type: REG_DWORD
value: 0xffffffff

value name: DebugContextEx
value type: REG_DWORD
value: 0xffffffff

value name: DeBugFormatEx
value type: REG_DWORD
value: 0xbbffffff

d) Please reproduce the issue and zip the C:\Documents and
Settings\NetworkService\Local Settings\temp folder as a .zip file.

e) Undo the registry changes.

f) Please send the file to me at v-innjin@xxxxxxxxxxxxx

I appreciate your effort and cooperation. I'm looking forward to your
reply.

Have a nice day!

Best regards,

Inn Jin (MSFT)

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