RE: Remote Web Workplace & Outlook
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Wed, 17 Jan 2007 08:46:00 GMT
Hello John,
Thanks for posting here!
According to your description, I understand that you can not view email
content in OWA when you open it in RWW. If I have misunderstood the
problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. Please make sure that you've installed Hotfix 831464 on your Exchange
Server.
FIX: IIS 6.0 compression corruption causes access violations
http://support.microsoft.com/kb/831464
2. Then, please perform the following steps to clean caches on the servers
and all problematic clients. To delete the cached files on the client to
make sure that the corrupted files from the cache are not used.
To do so, follow these steps:
A. In Internet Explorer, click Internet Options on the Tools menu.
B. Click the General tab, and then click Delete Files.
C. Click OK.
Clear the cached, compressed copy of the affected files on the SBS server:
A. Clear the IIS server files: Go to your %windows%\IIS Temporary
Compressed Files directory *. Select all of the content in this directory
and delete it.
B. Go to a command prompt, type "iisreset".
To clear the ISA cache:
A. Stop the Web Proxy service.
B. Locate the Urlcache folder.
C. From the multiple files in this folder, locate the *.cdat file in this
folder.
D. Delete the *.cdat file.
E. Start the Web Proxy service.
Related Knowledge Base article:
How to Delete the Web Cache on Internet Security and Acceleration Server
http://support.microsoft.com/kb/301471
3. Then, please follow KB 280823 to troubleshoot the issue:
Troubleshooting OWA when the contents frame displays "Loading"
https://support.microsoft.com/kb/280823
4. Other possible causes and resolution:
URLScan may cause this issue:
Fine-tuning and known issues when you use the Urlscan utility in an
http://support.microsoft.com/kb/823175
This issue can also be caused by TrendMicro OfficeScan. To resolve this
issue, please uninstall OfficeScan and reinstall it with the help of the
TrendMicro support. For more information, see Solution 18148 in the Trend
Micro Knowledge Base at the following URL:
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=18148
As a workaround, you can remove the OfficeScan MIME Types value from the
Default Web Site and from the Exchange virtual directories. Use the
following steps to remove this MIME Types value:
a. Open Internet Information Service (IIS) Manager.
b. Expand the server and then expand the Web Sites folder.
c. Right-click the Default Web Site, and then click Properties.
d. Select the HTTP Headers tab.
e. Click MIME Types.
f. Select the ".* application/octect-stream" entry and click Remove.
g. Click Yes to confirm, and then click OK two times.
j. In the Inheritance Overrides dialog box, select Exadmin, Exchange,
exchange-oma, OMA, and Public (hold down the Ctrl key while clicking to
select multiple), and then click OK.
i. Right-click Default Web Site, and then click Stop.
j. Right-click Default Web Site, and then click Start.
k. Run the "iisreset" command.
If the problem persists after performing the steps above, please collect
some info for research:
1. Does this problem happen on all accounts or just one account?
2. As you said "but there is one exception", one exception means an
excepted user account or an excepted email?
3. Where do you access RWW from, internal or external? Try to use another
machine to access RWW, is it fine?
4. Try to access OWA directly via https://SBSServerName/exchange/, does it
work?
5. What are the OS editions of your SBS server and the problematic machine?
6. Try to access RWW on SBS itself, does OWA work fine?
7. Try to create a new account and then test the OWA, is it fine?
8. Collect the IIS metabase on Exchange Server and send to me:
v-terliu@xxxxxxxxxxxxx for further analysis:
1). On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.
9. Please collect the IIS log on Exchange Server so that I can perform
further research:
1). On Exchange Server, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the OWA Loading problem,
which will generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-leeli@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.
I hope the above info helps and I look forward to your update.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
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--------------------
| Reply-To: "John A. Jackson" <jax@xxxxxxx>
| From: "John A. Jackson" <jax@xxxxxxx>
| Subject: Remote Web Workplace & Outlook
| Date: Tue, 16 Jan 2007 09:10:44 -0600
| Lines: 26
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| Message-ID: <uMoD3CYOHHA.4604@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: ama-bb-166-189.arn.net 209.40.166.189
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:10617
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Tuesday, January 16, 2007
| Hello Fellow Travelers,
|
| I am having a challenge with SBS 'Remote Web Workplace'. I
can
| successfully login to the server using IE and into the 'Read my company
| e-mail'. The screens come up quickly and it appears that I am set to read
| and respond to e-mail, make entries in the calendar, etc. There is just
one
| challenge. Though I can move around through the folders and view the
| listing (from and subject), I am unable to view the content or respond to
| the e-mail, but there is one exception.
|
| The exception manifested itself when I went into the WinXP Pro
| IE -> Tools menu -> Internet Options -> Advanced and changed some
| restrictions. Now one message will pop up in its own window and that
| message is from (your guessed it) the systems Administrator. It's telling
| me that a message could not be delivered. It says, "You do not have
| permission to send to this recipient", but that's another newsgroup
| question.
|
| Any help with this 'Remote Web Workplace' dilemma that you can
| give me, would be greatly appreciated.
|
| Regards,
| John A. Jackson
|
|
|
.
- References:
- Remote Web Workplace & Outlook
- From: John A. Jackson
- Remote Web Workplace & Outlook
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