Re: Received fax errors after running SFC.exe

Hello Inn Jin,

Something else I have just noticed both the incoming fax modem and the
outgoing one stopped working at the same time, when I ran sfc.exe! This
suggests that the problem is Windows System related rather than a hardware
failure. I have tried both sending to and receiving from a standalone fax
machine (which would have used two different modems), both of which failed.

Are you completely sure that there was no update to the fax component in
service pack 1. The FaxCfg.exe/.dll on the SBS CD3 are version 5.2.2651
while the ones in our C:\Program Files\Microsoft Windows Small Business
Server\fax directory are version 5.2.2893. This newer version must have
come from somewhere any idea where.

Thanks,
Nick


""Inn Jin [MSFT]"" <v-innjin@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ul$PBoKOHHA.2304@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Nick,

Thank you for updating and thank Gregg's input.

Please notice that, installing driver and changing another modem doesn't
mean that it is related to the hardware issue 100% percent. Just want to
isolate the cause which can help us to solve the issue in a efficient
manner. Both of us has the same purpose, that is to solve this issue, and
what I want to do is try all my could to help you solve the issue. Your
cooperation is appreciated. Remember, installing the driver and changing
another modem is just for test purpose and temporary!

I have found the website of your modem vendor in the URL below for your
reference, you may download the driver and installed them.

http://www.usr.com/support/s-main-menu.asp

Meanwhile please try to unplug one modem and keep just one on the line,
then test the issue. Then exchange them and try again. Please replace the
telephone line then try again. Do you have some fax software? if so,
please
try to uninstall and reinstall it just for test purpose.

Also please follow the steps below to collect T30 log for further test.

a) Run regedit.exe.

b) Navigate to this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}

c) Create new or modify values as follows:

value name: DeBugLevelEx
value type: REG_DWORD
value: 0xffffffff

value name: DebugContextEx
value type: REG_DWORD
value: 0xffffffff

value name: DeBugFormatEx
value type: REG_DWORD
value: 0xbbffffff

d) Please reproduce the issue and zip the C:\Documents and
Settings\NetworkService\Local Settings\temp folder as a .zip file.

e) Undo the registry changes.

f) Please send the file to me at v-innjin@xxxxxxxxxxxxx

I appreciate your effort and cooperation. I'm looking forward to your
reply.

Have a nice day!

Best regards,

Inn Jin (MSFT)

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