RE: WM5 can not sync to exchange
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 16 Jan 2007 06:00:23 GMT
Hello John,
Thanks for posting here.
From your post, my understanding on this issue is: You encountered supportcode 85010014 during ActiveSync with SBS. If I'm off base, please feel free
to let me know.
Based on my knowledge, support code 85010014 means error HTTP 500. I
suggest we try the following steps to see if we can resolve this issue:
Step 1: For you change the DNS, I suggest you to Rerun CEICW to recreate
the self issued certificate
Go through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
1. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.
2. Click the "Connect to the Internet" link.
3. When navigating to the Firewall page, select "Enable firewall" and click
Next (I suppose you have 2 network adapters in SBS 2003).
4. On the "Services Configuration" page, select all the items and then
click Next.
5. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
item in the list are selected. Click Next.
6. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public FQDN (your new DNS name) that you will
use to access ActiveSync and OMA (for example, if your public FQDN that you
use to access the sites is mail.xyz.com, you should type mail.xyz.com as
the new certificate name).
7. Go through the remaining steps.
Step 2: The error often happens when the authentication method is not
configured correctly in ActiveSync, OMA and Exchange-OMA virtual directory.
Please verify Authentication settings by the following steps.
For Exchange-oma virtual directory:
1. Open IIS Manager
2. Open properties of virtual directory Exchange-oma
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication
Disabled anonymous access
For OMA virtual directory and Microsoft-Server-ActiveSync virtual directory:
1. Open IIS Manager
2. Open properties of OMA virtual directory and Microsoft-Server-ActiveSync
virtual directory respectively.
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication
Check Basic authentication
After that, please restart the IIS Admin Service (services.msc) and then
verify the issue.
If the issue persists after steps above, in order to have a more concrete
idea about the issue, please let me know the following info.
1. Does issue happen to accessing mailbox by OMA? For further test, please
login Exchange Server itself, and access URL: http://SBS_Server/OMA, verify
whether you can access the mailbox successfully.
2. Do all the users have such issue or just specific users? Please create a
new mail-enabled user and verify whether he can access mailbox by
ActiveSync.
3. Collect the IIS metabase on Exchange Server and send to me:
v-terliu@xxxxxxxxxxxxx for further analysis:
1). On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.
4. Please collect the IIS log on Exchange Server so that I can perform
further research:
1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-terliu@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.
5. For further test, please temporarily disable SSL if you enable it for
ActiveSync; create a new test account and let me know the following
information.
- Credential of this test account
- The public URL of your Exchange Server
- Domain name
I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail: v-terliu@xxxxxxxxxxxxx
Hope this helps. Please let me know the results so that I can provide
further assistance on this problem. I am looking forward to your reply.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "John" <johnAtUnwantedmailDotCom>
| Subject: WM5 can not sync to exchange
| Date: Sun, 14 Jan 2007 18:37:47 -0800
| Lines: 122
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| Message-ID: <uNqCl4EOHHA.4100@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups:
microsoft.public.exchange.admin,microsoft.public.exchange.mobility,microsoft
public.windows.server.sbs
| NNTP-Posting-Host: user-0c2i932.cable.earthlink.net 24.41.36.98
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.mobility:129
microsoft.public.windows.server.sbs:10194
microsoft.public.exchange.admin:6974
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| My mobile device is running WM5 and my exchange server is a SBS2003 SP1
| running ISA 2004
|
| The Exchange server has a self issued certificate that is trusted by the
| mobile device.
|
| The system worked correctly for over a year, but began failing last night
| after changing some DNS entries. these entries have been changed back but
| errors continue.
|
| No errors are found in the event log.
|
| The mobile device is able to access the server, both when connected to a
| internal desktop computer, and over the mobile GPRS but it fails to sync
in
| both cases.
|
| The following error message is received from active sync. Activesync
| encountered a problem on the server. Support Code:85010014
|
| Please note the HTTP 500 error received at the end of the Activesync log.
|
| __________________________________________________________________________
| Below are 2 connection attempts, the first internal, the second external.
| IIS Log
| //internal
| 24.41.36.98, myDomain\userName, 1/14/2007, 18:16:44, W3SVC1, myServer,
| 10.0.0.1, 15, 422, 587, 200, 0, OPTIONS, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| 24.41.36.98, myDomain\userName, 1/14/2007, 18:16:50, W3SVC1, myServer,
| 10.0.0.1, 5438, 493, 313, 500, 0, POST, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| 24.41.36.98, myDomain\userName, 1/14/2007, 18:17:02, W3SVC1, myServer,
| 10.0.0.1, 0, 422, 587, 200, 0, OPTIONS, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| 24.41.36.98, myDomain\userName, 1/14/2007, 18:17:08, W3SVC1, myServer,
| 10.0.0.1, 5375, 493, 313, 500, 0, POST, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| //external
| 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:17, W3SVC1, myServer,
| 10.0.0.1, 15, 422, 587, 200, 0, OPTIONS, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:25, W3SVC1, myServer,
| 10.0.0.1, 5500, 493, 313, 500, 0, POST, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:31, W3SVC1, myServer,
| 10.0.0.1, 0, 422, 587, 200, 0, OPTIONS, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Log=VNATNASNC:0A0C0D
0FS:0A0C0D0SP:0C0I0S0R0S0L0H,
| 208.54.14.19, myDomain\userName, 1/14/2007, 18:23:38, W3SVC1, myServer,
| 10.0.0.1, 5391, 493, 313, 500, 0, POST, /Microsoft-Server-ActiveSync,
|
User=userName&DeviceId=myDeviceID&DeviceType=SmartPhone&Cmd=FolderSync&Log=V
4TNASNC:0A0C0D0FS:0A0C0D0SP:5C0I0S0R0S0L0H0P,
| _________________________________________________________________________
|
| Below is an activesync verbose error log
| _________________________________________________________________________
| =-= Build 14847 =-=
| =-= No XIP Information Available =-=
| myExternalFQDN
|
| =-=- [14/1/2007 18:29:50.0] -=-=
| =-=-=-= Client Request =-=-=-=
| OPTIONS
|
Microsoft-Server-ActiveSync?User=userName&DeviceId=myDeviceID&DeviceType=Sma
rtPhone
| Accept-Language: en-us
| MS-ASProtocolVersion: 2.5
| X-MS-PolicyKey: 0
|
| -=-=-=- Start of Body -=-=-=-
|
|
| =-=- [14/1/2007 18:29:51.0] -=-=
| =-=-=-= Server Response =-=-=-
| HTTP/1.1 200 OK
| Connection: Keep-Alive
| Content-Length: 0
| Date: Mon, 15 Jan 2007 02:29:51 GMT
| Server: Microsoft-IIS/6.0
| MicrosoftOfficeWebServer: 5.0_Pub
| X-Powered-By: ASP.NET
| Pragma: no-cache
| Public: OPTIONS, POST
| Allow: OPTIONS, POST
| MS-Server-ActiveSync: 6.5.7638.1
| MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
| MS-ASProtocolCommands:
|
Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateColle
ction,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,F
olderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,Vali
dateCert,Provision,Search,Notify,Ping
|
|
| -=-=-=- Start of Body -=-=-=-
|
|
| =-=- [14/1/2007 18:29:51.0] -=-=
| =-=-=-= Client Request =-=-=-=
| POST
|
Microsoft-Server-ActiveSync?User=userName&DeviceId=myDeviceID&DeviceType=Sma
rtPhone&Cmd=FolderSync
| Accept-Language: en-us
| MS-ASProtocolVersion: 2.5
| Content-Type: application/vnd.ms-sync.wbxml
| X-MS-PolicyKey: 0
|
| -=-=-=- Start of Body -=-=-=-
| <?xml version="1.0" encoding="utf-8"?><FolderSync
| xmlns="FolderHierarchy:"><SyncKey>0</SyncKey></FolderSync>
|
| =-=- [14/1/2007 18:29:57.0] -=-=
| =-=-=-= Server Response =-=-=-
| HTTP/1.1 500 Internal Server Error
| Connection: Keep-Alive
| Content-Length: 56
| Date: Mon, 15 Jan 2007 02:29:57 GMT
| Content-Type: text/html
| Server: Microsoft-IIS/6.0
| MicrosoftOfficeWebServer: 5.0_Pub
| X-Powered-By: ASP.NET
| Pragma: no-cache
| MS-Server-ActiveSync: 6.5.7638.1
|
|
|
| Thank you for looking this over,
| John
|
|
|
.
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