RE: OMA Treo Failing to Sync
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 15 Jan 2007 10:33:13 GMT
Hello Tom,
Thank you for posting here.
According to your description, I understand that you get error when you
access Sync and OMA on SBS server. If I have misunderstood the problem,
please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. To make sure your SBS 2003 server have right network configuration. Go
through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Note: this wizard will ensure the OMA and Sync publish correct to Internet.
2. Run iisreset in command line to Reset IIS
And I suggest you check the authentication method via the following list:
Default Web Site : Enable Anonymous Access
Integrated Windows Authentication
Exadmin : Integrated Windows Authentication
Exchange : Basic Authentication
Exchange-oma : Integrated Windows Authentication
Basic Authentication
Exchweb : Enable Anonymous Access
OMA : Basic Authentication
Microsoft-Server-ActiveSync : Basic Authentication
Public : Integrated Windows Authentication
Basic Authentication
Remote : Enable Anonymous Access
Integrated Windows Authentication
Relation info:
Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/?id=817379
If the issue persists, please go to step 3:
3. Removed "Force SSL" on the Default Web Site.
a. Please open IIS manager console, navigate to Web Sites->Default Web Site
b. Right-click Default Web Site, select properties
c. Click Directory Security tap, Under Secure communications, click Edit.
d . Click to clear the Require secure channel (SSL) check box, and then
click OK two times.
If the issue persists, please kindly help me collect some information for
further investigation:
1. Try to create a new account and test Activesync and OMA. Is it work?
2. Does OWA work fine?
3. Try to access Sync and OMA from other mobile device, Is it fine?
4. Please try a test account for me, then send me the username and password
to me, and let me know the FQDN of your SBS server.
5. Gather IIS log:
a. Open IIS snap-in.
b. Right click Default Web Site and click Properties.
c. Uncheck the "Enable Logging" box and click Apply.
d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.
e. Check "Enable Logging" box and click OK.
f. Run IISReset command.
g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
6. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-terliu@xxxxxxxxxxxxxx
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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| Thread-Topic: OMA Treo Failing to Sync
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| From: =?Utf-8?B?VG9tIFdhbGw=?= <TomWall@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: OMA Treo Failing to Sync
| Date: Sat, 13 Jan 2007 22:06:05 -0800
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| I have just installed SBS 2003. I have several users who have Treos. I
am
| trying to connect with OMA/ActiveSync. The Treo 650 is running Versamail
| 3.1B. I have tried to sync with OMA set to require HTTPS and not require
| HTTPS. Both fail. Below I have provided the errors.
| **Set to Port 80 in Advacned Settings**
| Test Settings Results:
| AirSAMStateMachine.c 596 4 HTTP / 1.1 400 Bad Request Content â?? Type:
| text/html Date â?¦ Connectin: close Conte
| Sync Results:
| AIRSAMSMEmail.c2549 1 HTTP /1.1 400 Bad Request Content â?? Type:
text/html
| Date â?¦ Connectin: close Content-L
|
| **Set to Port 443 in Advacned Settings**
| Test Settings Results: Success!!!
| Sync Results:
| AIRSAMSMEmail.c2549 1 HTTP /1.1 500 Internal Server Error Date: Sun, 14
Jan
| 2007 03:09:18 GMT Server: Microsoft-IIS/6.0 MicrosoftOfficeW
| I believe the problem is with OWA.
|
.
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