RE: email sent to support mailbox automatically
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 15 Jan 2007 08:23:18 GMT
Hello Edwin,
Thank you for posting here.
According to your description, I understand that every email to
userA@xxxxxxxxxxx will forward to support@xxxxxxxxxxx, and the From field
is userA. If I have misunderstood the problem, please don't hesitate to let
me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
Step 1:
1. Go to client computer side of userA
2. Open Outlook of userA, click Tools menu, click Rules and Alerts
3. Click E-mail Rules tap, is there any rule here? If yes, please click
Options, click Export Rules to backup the whole rules
4. Delete all rules here.
5. Then test this issue.
Step 2:
1. On SBS server, please open Active Directory Users and Computers
2. Locate on the userA account, double click it
3. Click Delivery Options, under Forwarding Address, select None
4. Click OK twice then test this issue.
If the issue persists, please kindly help me collect some information for
further investigation:
1. Does this issue happen on other user account, like userB?
2. Please save the two copies of one email as files and sent to me at
v-terliu@xxxxxxxxxxxxx
3. Try to send mail to userA from other internal user, will the support
account get a copy?
4. Try to create a new account, does it have same issue?
5. Please turn on message tracking on a particular server,
a. Start Exchange System Manager.
b. Expand Servers, right-click the server that you want to use message
tracking on, and then click Properties.
c. On the General tab, click to select the Enable message tracking check
box.
This option logs information about the sender, the time the message was
sent or received, the message size and priority, and the message
recipients.
d. In the Exchange System Manager dialog box, click OK.
e. To record the subject of any message sent to, from, or through the
server, click to select the Enable Subject Logging and Display check box.
Then please track the mail send to userA by using the Exchange Server 2003
Message Tracking Center
a. Start Exchange System Manager.
b. In the console tree, expand Tools, and then click Message Tracking
Center.
c. In the Server box, type the name of the server that is running Exchange
2003
d. Please track the mails to userA, capture screenshots on the messages and
send the pictures to me at v-terliu@xxxxxxxxxxxxx
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| From: "Edwin" <edwincwong@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: email sent to support mailbox automatically
| Date: 12 Jan 2007 16:56:00 -0800
| Organization: http://groups.google.com
| Lines: 23
| Message-ID: <1168649758.099711.103830@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 69.178.143.78
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1168649773 15102 127.0.0.1 (13 Jan 2007
00:56:13 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Sat, 13 Jan 2007 00:56:13 +0000 (UTC)
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET
CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1),gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.1 ECWSBS
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: m58g2000cwm.googlegroups.com; posting-host=69.178.143.78;
| posting-account=MdmpcA0AAADrTKleK-8eQ8YUsFAvWASo
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed.
cw.net!cw.net!news-FFM2.ecrc.de!news.maxwell.syr.edu!postnews.google.com!m58
g2000cwm.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:9951
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi,
|
| I got a very strange situation...
|
| I have SBS 2003 SP1, POP3 Connector pulls emails from ISP and redirects
| to
| an exchange user mailbox (userA@xxxxxxxxxxx). It works perfectly except
| the
| same mails will be forwarded to another exchange user mailbox
| (support@xxxxxxxxxxx).
| The mail that received by support@xxxxxxxxxxx shows the mail was sent
| by
| userA@xxxxxxxxxxxx
|
| Through out the whole system I can't find anywhere that specify this
| forwarding behavior.
|
| Anyone has any idea that I can track down and stop this?
|
| Thanks.
|
| - Edwin
|
|
.
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