Re: Received fax errors after running SFC.exe

Hi Nick,

Thank you for updating.

After checking your modems in our HCL site, I didn't find your modems'
model in our windows 2003 category list. I understand it is compatible in
SBS 4.5, but please notice that SBS 4.5 and SBS 2003 has different
architectures, devices compatible with SBS 4.5 may not compatible in SBS
2003. Devices are not in our HCL list means they didn't compatible with
windows 2003 and SBS 2003 or we haven't test yet, we can't guarantee that
those device will work fine on windows 2003. What I can do is try my best
to help you isolate the issue, your understanding will be appreciated.

Back to the issue, I understand this issue was occurred after running SFC,
this tool will try to retrieve the windows protected files which have
changed, that may cause some issue, especially to some old devices. I
suggest you install the driver from the fax vendors, you can download from
their website or contact them for window 2003 version. And install them or
you can click upgrade drivers¡­ button in the properties window, and choose
the location of the driver provided by vendor, after installation, please
test the issue. Also I notice that you have tons of disk issue in your
event log, I suggest you run the check chkdsk utility on your hard disk
than test the issue.

In addition, please try another fax modem that is in the HCL windows 2003
category list just for test purpose. And see if it is the server issue or
the hardware issue.

About your different modem use different drivers, that could be, since
different devices using different drivers. For your question about how to
see the driver used by devices in backup file, I'm afraid we don't have
such feature to do so. Your understanding will be appreciated.

I appreciate your effort and cooperation. I'm looking forward to your reply.

Have a nice day!

Best regards,

Inn Jin (MSFT)

Microsoft CSS Online Newsgroup Support

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