Re: Brooktrout TruFax card questions

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In case anyone is still watching this thread, here is an update.

I called Cantata and talked to a couple of people, one in sales and one in
tech support. The tech support guy sent a loaner TruFax 200 (# 904-030-50)
for me to test. Per their part number ordering guide at
http://www.cantata.com/products/part_no._guide, it is an older model
(non-RoHS) than the current 999-169-13 board.

I had previously installed the Microsoft
http://support.microsoft.com/kb/919009/en-us hotfix without any improvement
in sending or receiving with my USR Courier V.Everything 002806-00 external
modem, but I left it in place, as it is required for this board. I installed
the TruFax board and then used the updated Brooktrout driver from
http://www.cantata.com/support/productinfo.cfm?frmProduct=Shared%20Fax&frmCategory=Download&frmKnowBaseID=2210&Level=2.

Here are the results to and from two test clients who have Dell servers with
USR Courier V.Everything external modems. Client1 has a model 3453B on a
PE830 and Client2 has a 3CP3453 on a PE2800. I will test with that
previously-mentioned pesky Brother MFC 8300 sometime tomorrow.

Sending from my Vonage fax line with the Courier modem was about a 90%
failure to Client1 and 60% failure to Client2. Receiving was good from both
test clients.

Sending from my Vonage fax line with the TruFax board was about a 70%
SUCCESS to Client1 and 90% success to Client2.

I will test with that pesky Brother MFC 8300 sometime tomorrow and post the
results.

Gregg Hill




"Ken F" <TechAdmin@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:urOqsuIMHHA.4888@xxxxxxxxxxxxxxxxxxxxxxx
Hey Greg,

I did the 2 that I posted earlier......the MS hotfix requires you contact
MS support and the cantana can be accessed straight away. I spoke again
today to the client and he has been satisfied so far......we broke the
financial dept (45 users) away from the corp network (350 users) and put
them on there own SBS box and one of the potential problems we saw was the
fax volume as I have not had clients utilize that as much as they had
predicted. The only issue (and it would likely NOT effect others) is the
outgoing line is part of a DID bank used for the corp network, so they are
unable to send a fax to the person on the other side of the office, but
they plan on dropping in a couple POTS lines in the near future.

Here are the 2 links.

http://www.cantata.com/support/productinfo.cfm?frmProduct=Shared%20Fax&frmCategory=Download&frmKnowBaseID=2210&Level=2

http://support.microsoft.com/kb/919009/en-us


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:O6qB1t8LHHA.3268@xxxxxxxxxxxxxxxxxxxxxxx
Ken,

Have you done the Microsoft patch and Brooktrout FSP update that I
mentioned?

Gregg Hill


"Ken F" <TechAdmin@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uj0uYt7LHHA.4708@xxxxxxxxxxxxxxxxxxxxxxx
And, if interested, TechData has 10 remaining TD part #235436. This is
the item that was used in my deployment and have yet to have any
issues. They are far and away the largest fax users of all my clients on
SBS........throwing out an average of 100+ faxes a day.....yes, I am
surprised :-)


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:%238yKg06LHHA.3668@xxxxxxxxxxxxxxxxxxxxxxx
Part number correction!

After yesterday's call to Cantata, I looked up the 994-113-50 number in
my Ingram Micro account and it is listed as discontinued. I called
Cantata again today and they said that they ran out of those cards and
the replacement is the 999-169-13 TruFax 200-R PCI MSF card. If you
look at their product number guide at
http://www.cantata.com/products/part_no._guide/index.cfm, it shows that
part number under the heading of "TruFax for Microsoft Shared Fax RoHS
(for Europe only)." The 994-113-50 card is listed under "TruFax for
Microsoft Shared Fax (for non-Europe countries only)."

I asked the sales rep and he finally figured out that the wording of
the "TruFax for Microsoft Shared Fax RoHS (for Europe only)" heading is
misleading. It is there because Europe requires RoHS-compliance and not
because the card will not work anywhere else.

So, the correct 2-channel board is now the "TruFax for Microsoft Shared
Fax RoHS (for Europe only)" RoHS-compliant "999-169-13 Refax 200-R PCI
MSF" card.

I hope that clears up any part number questions. He is going to let the
webmaster know about the confusion.

Gregg Hill






"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:O91QCsvLHHA.3312@xxxxxxxxxxxxxxxxxxxxxxx
Ken,

I called them yesterday and they told me it should be part number
994-113-50 for the TruFax 200 2-channel analog card in the USA. Your
904-030-50 product number is for the TR114 which is at its
End-Of-Life.

Gregg Hill




"Ken F" <TechAdmin@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%239sJN8uLHHA.3268@xxxxxxxxxxxxxxxxxxxxxxx
Installed one 2 weeks ago and so far no problems! This is what I
receivd from Cantana.
You should purchase part number 904-030-50 and download these two
things.


Microsoft Fix

http://support.microsoft.com/kb/919009/en-us


Shared Fax File download

http://www.cantata.com/support/productinfo.cfm?frmProduct=Shared%20Fax&frmCategory=Download&frmKnowBaseID=2210&Level=2

"Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@xxxxxxx> wrote in message
news:Ojh1wmuLHHA.3268@xxxxxxxxxxxxxxxxxxxxxxx

i'm using BT internal at one site. I'll be there tomorrow and tell
you what model they are.

--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"


"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:eVerrAuLHHA.320@xxxxxxxxxxxxxxxxxxxxxxx
Hello!

I know that some folks do not like internal cards for faxing, but
the modems I tried (MultiTech MT5634ZPX-PCI, external MultiTech
MT5600BA, and three US Robotics Courier V. Everything models
(002806-00, 3CP3453, and 3453B)) have failed to work well on two
Dell SBS 2003 servers and my clone SBS 2003 SP1 server using either
the on-board serial port or an add-in Siig or Digi serial card,
especially when trying to receive from a Brother MFC 8300 and some
other multi-function fax machines.

So, I am left with choosing an internal card that will work better
than an external modem.

I am looking at a Brooktrout TruFax 200 to use with SBS 2003's
shared fax service. The client is not ready for the big leagues and
GFiFAXmaker.

Does anyone have experience with current models of the TruFax
boards, i.e., ones running the Microsoft patch
http://support.microsoft.com/kb/919009/en-us and the Brooktrout FSP
update, or the RoHS units that only need the Microsoft patch?

I am looking at this board in particular:

TruFax 200 PCI-R MSF, 2 Channels Analog Loop Start, PCI, RoHS
Compliant, v.17 (14.4Kps), MH, MR
at http://www.cantata.com/products/shared_fax/specs.cfm

I also see another (WAY) more expensive one:
TR1034+P2-2L-R MSF, 2 Channels Analog Loop Start, PCI, RoHS
Compliant, v.34 (33.6Kps), MH, MR, MMR, ECM
http://www.cantata.com/products/shared_fax/specs.cfm

Other than their speeds, the only difference I see between the
above boards is the extra "MMR, ECM" at the end of the TR1034's
description. I am not sure if MMR or the ECM feature would help in
fax reception vs. not having MMR and ECM.

Any thoughts?

Thank you!

Gregg Hill





















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Relevant Pages

  • Re: Brooktrout TruFax card questions
    ... the replacement is the 999-169-13 TruFax 200-R PCI MSF card. ... part number under the heading of "TruFax for Microsoft Shared Fax RoHS ... ECM" at the end of the TR1034's ...
    (microsoft.public.windows.server.sbs)
  • Re: Brooktrout TruFax card questions
    ... replacement is the 999-169-13 TruFax 200-R PCI MSF card. ... "TruFax for Microsoft Shared Fax RoHS " heading is ... ECM" at the end of the TR1034's description. ...
    (microsoft.public.windows.server.sbs)
  • Re: Brooktrout TruFax card questions
    ... replacement is the 999-169-13 TruFax 200-R PCI MSF card. ... part number under the heading of "TruFax for Microsoft Shared Fax RoHS ... ECM" at the end of the TR1034's description. ...
    (microsoft.public.windows.server.sbs)
  • Re: Brooktrout TruFax card UPDATE
    ... TruFax card received every one of them when the USR modem would not. ... Here are the results to and from two test clients who have Dell servers ...
    (microsoft.public.windows.server.sbs)
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