Re: Trend Micro Install Stuff-Up

Tech-Archive recommends: Fix windows errors by optimizing your registry

New information. A search of the registry on the worktsation used to access
the Security Console has multiple references to AtxEnc and AtxConsole.
These are absent from the SBS 2003 server's registry.

In the Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML
folder there are the following Atx*.* files:

AtxConsole.cab
AtxConsole.ocx
AtxEnc.cab (contains AtxEnc.dll)
AtxPie.cab

Why these will not install on the server is a mystery. Trend Micro
Housecall's ActiveX controls do install fine. Go figure.

"Bill Glidden" <billyg1943@xxxxxxxxxxx> wrote in message
news:ORepZe6KHHA.928@xxxxxxxxxxxxxxxxxxxxxxx
Deleting all IE internet files, etc. does not help :-(

"Bill Glidden" <billyg1943@xxxxxxxxxxx> wrote in message
news:eMNOM%235KHHA.4712@xxxxxxxxxxxxxxxxxxxxxxx
I will try this (deleting Temp Internet Files). The two Trend Micro
objects never appeared in Add-ons.

"Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
news:OvIzXx4KHHA.2140@xxxxxxxxxxxxxxxxxxxxxxx
I don't know ;-). But obviosly this is an issue with IE on the server as
it works from a workstation.

You may have some damaged 'objects' in IE - or a bad cache.

Try deleting all the temporary internet files.

Also, Tools | Internet Options | Programs > Manage Add-Ons (IE7, I think
IE6 is same or similar)

Look for the Trend objects - 2 I think - and delete them. See if they'll
reinstall when you try access the site.

--
Les Connor [SBS MVP]


"Bill Glidden" <billyg1943@xxxxxxxxxxx> wrote in message
news:u0m6TPuKHHA.2456@xxxxxxxxxxxxxxxxxxxxxxx
Works perfectly from a workstation. The ActiveX controls installed
are:
AtxEnc and AtxConsole
So there is something strange going on with IE on the server, eh?
I have checked all the settings for Active X and they all look correct.
I have added url to trusted sites. I have tried reducing security to
low. What else could possible be wrong? Why am I so accident-prone
with Trend Micro?
"Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
news:C49CFF29-991C-4A26-AA31-8444CCFAAF94@xxxxxxxxxxxxxxxx
Try that URL from a workstation on the lan, can you access the site
from there?

--
Les Connor [SBS MVP]


"Bill Glidden" <billyg1943@xxxxxxxxxxx> wrote in message
news:%231YbaylKHHA.2632@xxxxxxxxxxxxxxxxxxxxxxx
https://<server.domain.local>:4343/SMB/console/html/cgi/cgiChkMasterPwd.exe

"Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
news:OQl5ZAkKHHA.4244@xxxxxxxxxxxxxxxxxxxxxxx
Hi Bill,

I run Trend everywhere, java nowhere - no issues with the console.
What's the URL of your Trend Security Console?

--
Les Connor [SBS MVP]


"Bill Glidden" <billyg1943@xxxxxxxxxxx> wrote in message
news:eKr6%23WiKHHA.1248@xxxxxxxxxxxxxxxxxxxxxxx
Hi Les,

I used an SBSfaq as a guide and it said to install Java first, so I
though maybe there was some nexus between Java and ActiveX.

I have already tried putting the url into trusted sites, but it
makes no difference.

IE is version 6.0

I am holding off on IE7 until issues have been found/cleared up.

I have another SBS 2K3 server and have looked for any IE
differences - the Security Console's url is not listed in Trusted
Sites.

Any more ideas, Les?

Cheers,
Bill

."Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message
news:E9D93840-97AD-4193-B53C-0143223180D8@xxxxxxxxxxxxxxxx
There's no requirement for java whatsoever, Bill.

Try putting the url into the trusted sites. The Active-X is
probably blocked in whatever zone the site comes up in now.

You may have IE7, as well as the additional browser security for
WS2k3 on the SBS? I'm not sure I've used the Trend Security
console and IE7 yet, so there may or may not be issues with it.

--
Les Connor [SBS MVP]


"Bill Glidden" <billyg1943@xxxxxxxxxxx> wrote in message
news:OXOO0IiKHHA.1044@xxxxxxxxxxxxxxxxxxxxxxx
I stupidly installed CSM for SMB 3.0 to a new SBS 2003 SP1
(Premium, but ISA and SQL not installed) without installing the
Java virtual machine. When I launch the Security Dashboard and
enter the admin password I get a warning message that an ActiveX
control needs to be installed and can get no further. There is no
IE pop-up which would allow the installation of the Control,
either. I have subsequently installed the Sun JVM and restarted
the server but get the same warning. I still do not get a pop-up
allowing me to OK any ActiveX installs.
I am about to reinstall TM CSM, but thought I would ask if there
was an easier way to recover the installation.
TIA,
Bill

















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