Re: Removable storage is not recognizing any tapes in the drive
- From: v-innjin@xxxxxxxxxxxxxxxxxxxx ("Inn Jin [MSFT]")
- Date: Thu, 28 Dec 2006 08:43:05 GMT
Hi Garrett,
Thank you for posting and thanks for Russ' input.
From the description, I understand this issue is that Backup cannot run,and Removable Storages shows all media as offline. If I am off base, please
don't hesitate to let me know.
Base on my knowledge, this issue may relate to your tape driver or the
Removable Storages Service. First, let's check the following suggestions:
1. Please check whether the tape driver is in the HCL list?
Http://www.microsoft.com/hcl
2. Please uninstall the tape drive and remove it from the libraries, and
please ensure any registry keys related the tape drive has been deleted.
Then scan the computer for the hardware changes. Once the hardware is
detected, reinstall the latest tape driver. Then please try to test to see
if the RSM recognize the tape.
Note: Please do not use the Microsoft by default driver for the tape and
install the tape driver from the tape manufacture vendor.
3. Please also confirm the removable storage service is running fine.
a. Click Start, click Run, type Services.msc , and then click OK.
b. Locate the Removable Storage service in the Services console.
c. Double-click Removable Storage service. In the Startup type box, click
Automatic.
d. Click Start to start the service
e. Click Apply, and then click OK.
4. Please change another tape driver to see if issue persists.
If the issue persists, please help gather the following information:
1. What is the exact model of the tape device your client using?
2. Please check the status of the tape device in "Removable Storage"
manager (to open it, please right click "My Computer" and choose "Manage").
Please let me know if there is any thing abnormal (for example, there may
be a red "X" on the tape device.), also please get a screenshot and sent to
my working mailbox: v-innjin@xxxxxxxxxxxxxx
3. Is there any error record in the Application or System event log? If so,
please open Event Viewer and save the Application and System log file in
evt format then send to me.
4. Please reproduce the issue and send me the NTBackup logs. The logs are:
a. The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data''.
Note: Before reproduce the problem, please open NTBACKUP, click
"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
reproduce this issue wait some minutes and send the backup log to me.
b. The Sbsbackuplog0x.log files which can be located under the folder
''%sbsprogramdir%\Support\Backup Logs''.
5. Please download and run the setup MPS report tool on the SBS 2003 server.
a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/ MPSRPT_SETUPPerf.exe to download the file.
b. Run the MPSRPT_SETUPPerf.exe on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab
e. Send the .cab file directly to me.
6. Please compress all the files and name ¡°37101430-Removable storage is
not recognizing any tapes in the drive¡± then send to me at
v-innjin@xxxxxxxxxxxxxx
I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.
Have a nice day!
Best regards,
Inn Jin (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
.
- Prev by Date: Re: SBS slows when clients are all shut down
- Next by Date: Re: Trend Micro Install Stuff-Up
- Previous by thread: RE: WSS 3.0 - WSUS and default web site issue in R2
- Next by thread: domain name problem .local to .com
- Index(es):
Relevant Pages
|
