RE: Pop3 Connector Issues/Questions

Hi, Carlos.

Thank you for posting here.

From the description, I understand this issue is that you experience issues
when you retrieve mail and want to know how to configure CEICW. If I am off
base, please don't hesitate to let me know.

I. About your first question, I suggest that we re-run CEICW wizard
(Configuration E-mail and Internet Connection wizard -> Connect to the
internet) to re-configure mail server to ensure that the mail server is
configured properly.

Please follow the steps below:

A. Click Start, click Server Management.
B. Click To Do List and then click "Connect to the Internet".
C. Click Next, select "Do not change connection type" and click Next.
E. Select Enable firewall and click Next.
F. Ensure E-mail is selected and Click Next.
G. Go through the steps until the Internet E-mail page shows, select
"Enable Internet e-mail" and click Next.

H. Select either "Use DNS to route e-mail" or "Forward all e-mail to e-mail
server at your ISP". If you select the latter, enter the ISP SMTP server.
Click Next.

I. Specify to receive e-mail using one or both of the following methods:

- POP3 Mailboxes
- Exchange

Click Next.

J. Enter your e-mail domain name and click Next. The e-mail domain name
should match the mail exchanger (MX) resource record maintained at your
ISP. This must be a registered Internet domain name.

K. Go through the steps to finish the wizard.

More information:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

http://www.sbslinks.com/DNS_Smarthost.htm

II. Make sure your Outlook email Account has been configured pointed to
your Exchange Server. To see this:

1. In your Outlook, click tools -> Email Accounts...

2. Select "view or change existing email accounts", and click next. In the
Email Accounts window, double-click Microsoft Exchange Server.

3. In the pop-up window, you can see the name of your Exchange server in
the Microsoft Exchange Server box, make sure it is your Exchange server
name, NOT ISP's.

4. If it's not your Exchange Server, you must change it to your exchange
server, to do so:

a. In your Outlook, click tools -> Email Accounts...
b. Select "view or change existing email accounts", and click next. In
the Email Accounts window, choose Microsoft Exchange Server, then click the
remove button.
c. click back, and select "Add a new email account", click next. In the
next window, choose Microsoft Exchange Server, follow the wizard and
complete configuration.

Then check if everything goes on well.

III. For your second question, when you use the POP3 Connector to retrieve
e-mail, the following mail-flow process occurs:

1. The Connector for POP3 Mailboxes service connects to and logs on to the
remote POP3 server.

2. The Connector for POP3 Mailboxes service downloads e-mail messages and
stores them in the following folder:
%PROGRAMFILES%\Microsoft Windows Small Business
Server\\Networking\POP3\Incoming Mail

3. When all the e-mail has been downloaded from the remote POP3 server,
Collaborative Data Objects (CDO) on the Windows Small Business Server-based
computer retrieves the e-mail messages from the Incoming Mail folder. The
headers of these e-mail messages are modified to indicate that the e-mail
messages will be directed to a local Exchange mailbox, and then the e-mail
messages are saved to the following folder:
%PROGRAMFILES%\Exchsrvr\Mailroot\vsi 1\PickUp

4. If CDO cannot move an e-mail message to the PickUp folder, the e-mail
message is put in the following folder instead:
%PROGRAMFILES%\Microsoft Windows Small Business
Server\\Networking\POP3\Failed Mail

5. If an e-mail message is corrupted, it may not be moved to the Failed
Mail folder. In this scenario, the corrupted e-mail message remains in the
Incoming Mail folder.

6. All the e-mail messages that are in the PickUp folder are processed by
the local SMTP service and are delivered to the appropriate recipient.

You can check above folders to find your mail.

IV. If the problem still exists, please kindly help me collect the
following information to isolate the issue:

1. How you configured the pop3 connector to receive emails from Internet?
Please open the pop3 mailbox configuration page and capture a screen shot
for this. Please mail the images to my working mailbox:
v-innjin@xxxxxxxxxxxxx

2. Which type of the mailbox you configured in ISP? Is it Individual
mailbox or Global mailbox?

3. If it is global mailbox, how you configured routing rules to route mails
to user's mailbox. Please capture screen shots of the routing rule and send
to me for analyze.

4. How do you configure your recipient policy? To see this:

a. Open Server Management console. Navigate to advanced management ->
Your Domain Name (Exchange) -> recipients -> recipients policy, and then
double-click default policy.
b. click Email Addresses (Policy) tab and get a screenshot.

4. As your have set the logging level to maximum. Please reproduce the
issue and gather the application log and the message tracking log. To
enable Message Tracking:

a. Open ESM, on the General tab in the server's Properties dialog box,
select the Enable message tracking check box.

b. After the issue is reproduced, please wait about 15 minutes and then go
to the message tracking folder and collect the message tracking log for me.
By default, the message tracking logs locate under the folder: C:\Program
Files\Exchsrvr\SBSNAT.log

Note: Please let me know the exact sender email address, recipient email
address and the time that the email is received.

5. Please open Event Viewer and save the Application and System log file in
..evt format and compress all files and mail them to my working mailbox:
v-innjin@xxxxxxxxxxxxx

Here is some information may help:

How to troubleshoot the POP3 Connector in Windows Small Business Server
http://support.microsoft.com/?id=885685

The POP3 Connector May Not Deliver Mail to Users
http://support.microsoft.com/?id=325464

I appreciate your time on gathering the information. I am happy to be of
assistance to you and look forward to your reply.

Have a nice day!

Best regards,

Inn Jin (MSFT)

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