Re: Some Domains not delivering correctly
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 18 Dec 2006 10:25:18 GMT
Hello Mark,
Thank you for kind update.
As you said "I think it is something to with the SMTP", I suggest you to
perform the following steps to troubleshoot the SMTP delivery process:
The POP3 Connector may download e-mail messages from the remote POP3
server, but those e-mail messages may not be delivered to the user. In this
scenario, no files remain in the Incoming Mail folder or the Failed Mail
folder. To troubleshoot this issue, follow these steps:
1. Examine the contents of the PickUp folder. If no files appear in this
folder, Windows tried to deliver the e-mail message to the recipient. At
this point, the e-mail message is outside the boundaries of the POP3
Connector. In this scenario, follow these steps:
a. Examine the SMTP queues on the Windows Small Business Server-based
computer. For more information, click the following article number to view
the article in the Microsoft Knowledge Base:
835734 (http://support.microsoft.com/kb/835734/) Many unexpected outbound
e-mail messages appear in the SMTP queue in Small Business Server 2003
b. Enable e-mail message tracking on the Windows Small Business
Server-based computer. For more information, click the following article
number to view the article in the Microsoft Knowledge Base:
821910 (http://support.microsoft.com/kb/821910/) How to troubleshoot for
Exchange Server 2003 transport issues
c. Determine whether recipients exist and whether those recipients can
receive internal e-mail messages that are addressed to the user's Internet
e-mail address. To do this, send an e-mail message to the user. However, do
not select that user from the global address list (GAL). Instead, manually
type the user's e-mail address.
d. View the contents of the Badmail folder to see if it contains any
e-mail message. By default, this folder is located in the following folder:
%PROGRAMFILES%\Exchsrvr\mailroot\vsi 1\Badmail
Note The Badmail folder is disabled in Microsoft Exchange Server 2003
Service Pack 1 (SP1).
2. If there are files in the PickUp folder, and if the number of files in
this folder continuously increases, verify that the SMTP service is running
and verify that the Default SMTP Virtual Server is started. To do this,
follow these steps:
a. In the Server Management tool, expand Advanced Management, expand
Computer Management, expand Services and Applications, and then click
Services.
b. If the Simple Mail Transfer Protocol (SMTP) service is not running,
right-click Simple Mail Transfer Protocol (SMTP), and then click Start.
c. In the Server Management tool under Advanced Management, expand SBS
(Exchange), expand Servers, expand your server, expand Protocols, and then
expand SMTP.
d. Right-click Default SMTP Virtual Server, and then click Start.
Note If the Start command is not available, the SMTP Virtual Server is
already started.
3. View the properties of the user account that does not receive e-mail
messages to determine whether this account is configured to forward e-mail
messages to another user. If the affected user account is configured to
forward e-mail messages to another user, but the account is not also
configured to retain a copy of the e-mail message, the e-mail messages will
not appear in the affected user's mailbox on the Windows Small Business
Server-based computer. To verify this information, follow these steps:
a. In the Server Management tool, expand Advanced Management, expand your
domain, expand MyBusiness, expand Users, expand SBSUsers, right-click the
affected user, and then click Properties.
Note If the user account is in a container other than the SBSUsers
organizational unit, modify this step accordingly.
b. Click the Exchange General tab, and then click Delivery Options.
c. Under Forwarding address, determine whether the Forward to option is
selected. If the Forward to option is selected, but the Deliver messages to
both forwarding address and mailbox check box is not also selected, both
the following behaviors occur:
o E-mail messages are delivered to the forwarding e-mail address.
o E-mail messages are not retained in the user's mailbox.
d. Click OK two times.
4. Determine whether the affected user's mailbox has exceeded the mailbox
quota that is defined for the mailbox store on the Windows Small Business
Server-based computer. By default, in Windows Small Business Server 2003, a
user cannot send or receive e-mail messages if their mailbox size reaches
200,000 kilobytes (KB). To view the size of the user's mailbox, follow
these steps:
a. In the Server Management tool, expand Advanced Management, expand SBS
(Exchange), expand Servers, expand your server, expand First Storage Group,
expand Mailbox Store (ServerName), and then click Mailboxes.
b. In the right pane, view the user's mailbox to determine the mailbox
size.
If the user's mailbox is full, remove some items from that user's mailbox.
For example, use Outlook to empty the Deleted Items folder. Alternatively,
you can configure this user account to override the default mailbox quota
settings. To do this, follow these steps:
a. In the Server Management tool, expand Advanced Management, expand your
domain, expand MyBusiness, expand Users, expand SBSUsers, right-click the
affected user, and then click Properties.
Note If the user account is in a container other than the SBSUsers
organizational unit, modify this step accordingly.
b. Click the Exchange General tab, and then click Storage Limits.
c. Under Storage limits, click to clear the Use mailbox store defaults
check box. If you want to define limits for this mailbox, click to select
one or more of the following check boxes, and then type the mailbox limits
that you want to define:
Issue warning at (KB)
Prohibit send at (KB)
Prohibit send and receive at (KB)
d. Click OK two times.
To modify the mailbox store limits for all users in your Exchange
environment, follow these steps:
a. In the Server Management tool, expand Advanced Management, expand SBS
(Exchange), expand Servers, expand your server, expand First Storage Group,
right-click Mailbox Store (ServerName), and then click Properties.
b. Click the Limits tab, and then modify the values that appear in both
the following boxes:
Issue warning at (KB)
Prohibit send and receive at (KB)
c. Click OK, and then restart the Microsoft Exchange Information Store
service.
5. Verify that your default recipient policy contains the correct e-mail
domain. For more information, click the following article number to view
the article in the Microsoft Knowledge Base:
842293 (http://support.microsoft.com/kb/842293/) Event 1070 is logged and
e-mail messages are not delivered with the SBS 2003 Connector for PO842293
Mailboxes
6. Determine whether any rules exist in the affected user's Outlook client
program. A rule might be defined to automatically move e-mail messages when
they arrive in the user's mailbox. To view the rules in Outlook, click
Rules and Alerts on the Tools menu.
7. Determine whether anonymous access has been disabled on the default SMTP
Virtual Server on the Windows Small Business Server-based computer. If
anonymous access has been disabled and if you configure the POP3 Connector
diagnostic logging to the maximum level, the following event may be logged
in the Application log in Event Viewer:
Event Source: POP3 Connector
Event Category: Download
Event ID: 12052
Date: date
Time: time
Type: Error
User: N/A
Computer: computername
Description: POP3: An error occurred during a POP3 Transaction to host name
of remote POP3 server for user username. The error is 86.
To enable anonymous access on the default SMTP Virtual Server, follow these
steps:
a. In the Server Management tool, expand Advanced Management, expand SBS
(Exchange), expand Servers, expand your server, expand Protocols,
right-click Mailbox Store (ServerName), and then expand SMTP.
b. Right-click Default SMTP Virtual Server, and then click Properties.
c. Click the Access tab, and then click Authentication.
d. Click to select the Anonymous access check box, and then click OK two
times.
8. Make sure that an antivirus program is not scanning the PickUp folder on
the Windows Small Business Server-based computer. You must exclude the
Mailroot folder and all its subfolders from antivirus scanning.
For more information, click the following article number to view the
article in the Microsoft Knowledge Base:
823166 (http://support.microsoft.com/kb/823166/) Overview of Exchange
Server 2003 and antivirus software
If the issue persists, please kindly help me collect some information for
further investigation:
1. Can you send email via SMTP service?
2. Is there any error when you try to download email via POP3 connector?
3. Please collect the MPS Report for Exchange.
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c)> The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: markandsarah@xxxxxxxxx
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Some Domains not delivering correctly
| Date: 15 Dec 2006 09:38:22 -0800
| Organization: http://groups.google.com
| Lines: 242
| Message-ID: <1166204302.622436.56240@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1166116520.511956.68530@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <QPysBhCIHHA.2488@xxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 90.195.123.122
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1166204317 29281 127.0.0.1 (15 Dec 2006
17:38:37 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Fri, 15 Dec 2006 17:38:37 +0000 (UTC)
| In-Reply-To: <QPysBhCIHHA.2488@xxxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT
5.1),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: 80g2000cwy.googlegroups.com; posting-host=90.195.123.122;
| posting-account=ju-I6Q0AAAA0llR7ipZzDPw48Zzq2yP0
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed.
cw.net!cw.net!news-FFM2.ecrc.de!news.rh-tec.net!newsfeed.freenet.de!feeder.n
ews-service.com!news.astraweb.com!newsrouter-eu.astraweb.com!proxad.net!216.
239.36.134.MISMATCH!postnews.google.com!80g2000cwy.googlegroups.com!not-for-
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:4569
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks for the reply.
|
| I have tried the steps you have recommeneded and still no joy. I do not
| believe it to be an error with the POP3 Connector as I have tried with
| GFI as well and that does the same thing. I think it is something to
| with the SMTP.
|
| Mark
|
| Terence Liu [MSFT] wrote:
| > Hello Mark,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that two of your POP3
| > connectors are not working properly. If I have misunderstood the
problem,
| > please don't hesitate to let me know.
| >
| > First, let's review how the POP3 connector works:
| >
| > When you use the POP3 Connector to retrieve e-mail, the following
mail-flow
| > process occurs:
| >
| > 1. The Connector for POP3 Mailboxes service connects to and logs on to
the
| > remote POP3 server.
| >
| > 2. The Connector for POP3 Mailboxes service downloads e-mail messages
and
| > stores them in the following folder:
| > %PROGRAMFILES%\Microsoft Windows Small Business
| > Server\\Networking\POP3\Incoming Mail
| >
| > 3. When all the e-mails have been downloaded from the remote POP3
server,
| > Collaborative Data Objects (CDO) on the Windows Small Business
Server-based
| > computer retrieves the e-mail messages from the Incoming Mail folder.
The
| > headers of these e-mail messages are modified to indicate that the
| > messages will be directed to a local Exchange mailbox, and then the
| > messages are saved to the following folder:
| > %PROGRAMFILES%\Exchsrvr\Mailroot\vsi 1\PickUp
| >
| > 4. If CDO cannot move an e-mail message to the PickUp folder, the e-mail
| > message is put in the following folder instead:
| > %PROGRAMFILES%\Microsoft Windows Small Business
| > Server\\Networking\POP3\Failed Mail
| >
| > 5. If an e-mail message is corrupted, it may not be moved to the Failed
| > Mail folder. In this scenario, the corrupted e-mail message remains in
the
| > Incoming Mail folder.
| >
| > 6. All the e-mail messages that are in the PickUp folder are processed
by
| > the local SMTP service and are delivered to the appropriate recipient.
| > When you use the POP3 Connector to retrieve e-mail messages, those
| > messages are not processed by any of the following Microsoft Exchange
| > Server 2003 components:
| >
| > o Recipient Filtering
| > o Sender Filtering
| > o Connection Filtering
| > o The Intelligent Message Filter add-in
| >
| > Because the POP3 Connector uses CDO to transfer e-mail messages to the
SMTP
| > PickUp folder, these e-mail messages bypass the filtering mechanisms
that
| > Exchange 2003 contains.
| >
| > So we know when you stop SMTP service, the mails cannot be delivered by
| > SMTP service (step 6) and the mails will store in the PickUp folder.
When
| > you start the SMTP service, the mails will be delivered and disappear
from
| > the PickUp folder.
| >
| > For 2 POP3 connectors do not work, I suggest you perform the following
| > steps to narrow down the issue:
| >
| > Step 1: Use Outlook Express to verify connectivity to the POP3 server
| >
| > You can configure Microsoft Outlook Express on the Windows Small
Business
| > Server-based computer to retrieve e-mail messages. If you cannot use
| > Outlook Express to retrieve e-mail messages, you will not be able to use
| > the POP3 Connector to retrieve those e-mail messages. To configure
Outlook
| > Express, follow these steps:
| >
| > 1. Click Start, point to All Programs, and then click Outlook Express.
| > 2. If this is the first time that you have started Outlook Express and
if
| > the Outlook Express Internet Connection Wizard starts, go to step 5.
| > 3. On the Tools menu, click Accounts, and then click the Mail tab.
| > 4. Click Add, and then click Mail.
| > 5. In the Display name box, type your name in the format that you want
your
| > e-mail recipients to see, and then click Next.
| > 6. In the E-mail address box, type your e-mail alias, and then click
Next.
| > 7. Leave the POP3 selection in the My incoming mail server is a list,
and
| > then type the remote POP3 server's fully qualified domain name in the
| > Incoming mail (POP3, IMAP, or HTTP) server box. For example, type
| > pop.fabrikam.com.
| > 8. In the Outgoing mail (SMTP) server box, type the fully qualified
domain
| > name of your Windows Small Business Server-based computer. For example,
| > type mail.contoso.local.
| > 9. Click Next, type your POP3 e-mail account name in the Account name
box,
| > type the password that you use to access the remote POP3 server in the
| > Password box, click Next, and then click Finish.
| > 10. Click the account that you just created, and then click Properties.
| > 11. Click the Advanced tab, click to select the Leave a copy of
messages on
| > server check box, and then click OK.
| > 12. Click Close to quit the Internet Accounts dialog box.
| > 13. On the Tools menu, point to Send and Receive, and then click the
POP3
| > e-mail account that you just created.
| >
| >
| > Step 2: Configure diagnostic logging for the POP3 Connector
| >
| > Increase the diagnostic logging level on the POP3 Connector, and then
| > specify an Exchange mailbox to send undeliverable e-mail messages to.
After
| > you configure these items, try to use the POP3 Connector to download
| > messages from the remote POP3 server, and then examine the events that
| > appear in Event Viewer.
| >
| > To configure these items, follow these steps:
| > 1. Click Start, and then click Server Management.
| > 2. Expand Advanced Management, and then click POP3 Connector Manager.
| > 3. In the right pane, click Open POP3 Connector Manager.
| > 4. Click the Troubleshooting tab, and then click Maximum in the Logging
| > level list.
| > 5. In the Exchange mailbox list, click a mailbox where you want
| > undeliverable e-mail messages sent to, and then click OK.
| > 6. Click Yes on the following message that appears:
| > Changes to the logging level do not take effect until the Microsoft
| > Connector for POP3 Mailboxes service is restarted. Restarting the
service
| > temporarily interrupts the download of mail until the service starts
again.
| > To restart the service now, click Yes. Otherwise, click No.
| > 7. Click Open POP3 Connector Manager, and then click the Scheduling tab.
| > 8. Click Retrieve Now, and then click OK on the following message that
| > appears:
| > The Microsoft Connector for POP3 Mailboxes will now download and deliver
| > e-mail. This may take a few moments.
| > 9. Click OK.
| > 10. In the left pane, under Advanced Management, expand Computer
| > Management, expand System Tools, expand Event Viewer, and then click
| > Application.
| > 11. View the events where POP3 Connector appears in the Source column to
| > determine whether the mail-flow process is completed successfully.
| >
| > For more info:
| >
| > How to troubleshoot the POP3 Connector in Windows Small Business Server
2003
| > http://support.microsoft.com/?id=885685
| >
| > Additional info:
| >
| > E-mail messages are not delivered to their recipients when you use the
SBS
| > POP3 connector
| > http://support.microsoft.com/?id=839496
| >
| > If the issue persists, please kindly help me collect some information
for
| > further investigation:
| >
| > 1. Save the application event log and system event log as evt files on
the
| > problematic machines and send to my mailbox: v-terliu@xxxxxxxxxxxxx
| >
| > 2. Please capture screenshots on all POP3 connector properties taps and
| > send the pictures to me at v-terliu@xxxxxxxxxxxxx
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | From: markandsarah@xxxxxxxxx
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Subject: Some Domains not delivering correctly
| > | Date: 14 Dec 2006 09:15:20 -0800
| > | Organization: http://groups.google.com
| > | Lines: 13
| > | Message-ID: <1166116520.511956.68530@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | NNTP-Posting-Host: 213.105.224.12
| > | Mime-Version: 1.0
| > | Content-Type: text/plain; charset="iso-8859-1"
| > | X-Trace: posting.google.com 1166116525 15546 127.0.0.1 (14 Dec 2006
| > 17:15:25 GMT)
| > | X-Complaints-To: groups-abuse@xxxxxxxxxx
| > | NNTP-Posting-Date: Thu, 14 Dec 2006 17:15:25 +0000 (UTC)
| > | User-Agent: G2/1.0
| > | X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
NET
| > CLR 1.1.4322; .NET CLR 2.0.50727),gzip(gfe),gzip(gfe)
| > | X-HTTP-Via: HTTP/1.1 ntl_site[D569E00C] (Traffic-Server/5.2.4-59380
| > [uScM])
| > | Complaints-To: groups-abuse@xxxxxxxxxx
| > | Injection-Info: f1g2000cwa.googlegroups.com;
posting-host=213.105.224.12;
| > | posting-account=ju-I6Q0AAAA0llR7ipZzDPw48Zzq2yP0
| > | Path:
| >
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed0
| >
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca
| >
giganews.com!nntp.giganews.com!postnews.google.com!f1g2000cwa.googlegroups.
| > com!not-for-mail
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:4250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I have a server picking up four domains. Each connects via the Pop
| > | Connector to the global mailbox for that domain and downloads the
mail.
| > | Now this is working fine on two domains but not the other two, one of
| > | which is the main domain. If I turn off the SMTP service I can see the
| > | mail appearing in the Pickup folder and they look fine there. As soon
| > | as I turn the SMTP back on they seem to just disappear. If I telnet
| > | into the server and try sending an email direct that way with mail
| > | from:, etc then it arrives. Can anyone assist?
| > |
| > | Kind regards,
| > |
| > | Mark
| > |
| > |
|
|
.
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