Re: Some Domains not delivering correctly
- From: markandsarah@xxxxxxxxx
- Date: 15 Dec 2006 09:38:22 -0800
Thanks for the reply.
I have tried the steps you have recommeneded and still no joy. I do not
believe it to be an error with the POP3 Connector as I have tried with
GFI as well and that does the same thing. I think it is something to
with the SMTP.
Mark
Terence Liu [MSFT] wrote:
Hello Mark,
Thank you for posting here.
According to your description, I understand that two of your POP3
connectors are not working properly. If I have misunderstood the problem,
please don't hesitate to let me know.
First, let's review how the POP3 connector works:
When you use the POP3 Connector to retrieve e-mail, the following mail-flow
process occurs:
1. The Connector for POP3 Mailboxes service connects to and logs on to the
remote POP3 server.
2. The Connector for POP3 Mailboxes service downloads e-mail messages and
stores them in the following folder:
%PROGRAMFILES%\Microsoft Windows Small Business
Server\\Networking\POP3\Incoming Mail
3. When all the e-mails have been downloaded from the remote POP3 server,
Collaborative Data Objects (CDO) on the Windows Small Business Server-based
computer retrieves the e-mail messages from the Incoming Mail folder. The
headers of these e-mail messages are modified to indicate that the e-mail
messages will be directed to a local Exchange mailbox, and then the e-mail
messages are saved to the following folder:
%PROGRAMFILES%\Exchsrvr\Mailroot\vsi 1\PickUp
4. If CDO cannot move an e-mail message to the PickUp folder, the e-mail
message is put in the following folder instead:
%PROGRAMFILES%\Microsoft Windows Small Business
Server\\Networking\POP3\Failed Mail
5. If an e-mail message is corrupted, it may not be moved to the Failed
Mail folder. In this scenario, the corrupted e-mail message remains in the
Incoming Mail folder.
6. All the e-mail messages that are in the PickUp folder are processed by
the local SMTP service and are delivered to the appropriate recipient.
When you use the POP3 Connector to retrieve e-mail messages, those e-mail
messages are not processed by any of the following Microsoft Exchange
Server 2003 components:
o Recipient Filtering
o Sender Filtering
o Connection Filtering
o The Intelligent Message Filter add-in
Because the POP3 Connector uses CDO to transfer e-mail messages to the SMTP
PickUp folder, these e-mail messages bypass the filtering mechanisms that
Exchange 2003 contains.
So we know when you stop SMTP service, the mails cannot be delivered by
SMTP service (step 6) and the mails will store in the PickUp folder. When
you start the SMTP service, the mails will be delivered and disappear from
the PickUp folder.
For 2 POP3 connectors do not work, I suggest you perform the following
steps to narrow down the issue:
Step 1: Use Outlook Express to verify connectivity to the POP3 server
You can configure Microsoft Outlook Express on the Windows Small Business
Server-based computer to retrieve e-mail messages. If you cannot use
Outlook Express to retrieve e-mail messages, you will not be able to use
the POP3 Connector to retrieve those e-mail messages. To configure Outlook
Express, follow these steps:
1. Click Start, point to All Programs, and then click Outlook Express.
2. If this is the first time that you have started Outlook Express and if
the Outlook Express Internet Connection Wizard starts, go to step 5.
3. On the Tools menu, click Accounts, and then click the Mail tab.
4. Click Add, and then click Mail.
5. In the Display name box, type your name in the format that you want your
e-mail recipients to see, and then click Next.
6. In the E-mail address box, type your e-mail alias, and then click Next.
7. Leave the POP3 selection in the My incoming mail server is a list, and
then type the remote POP3 server's fully qualified domain name in the
Incoming mail (POP3, IMAP, or HTTP) server box. For example, type
pop.fabrikam.com.
8. In the Outgoing mail (SMTP) server box, type the fully qualified domain
name of your Windows Small Business Server-based computer. For example,
type mail.contoso.local.
9. Click Next, type your POP3 e-mail account name in the Account name box,
type the password that you use to access the remote POP3 server in the
Password box, click Next, and then click Finish.
10. Click the account that you just created, and then click Properties.
11. Click the Advanced tab, click to select the Leave a copy of messages on
server check box, and then click OK.
12. Click Close to quit the Internet Accounts dialog box.
13. On the Tools menu, point to Send and Receive, and then click the POP3
e-mail account that you just created.
Step 2: Configure diagnostic logging for the POP3 Connector
Increase the diagnostic logging level on the POP3 Connector, and then
specify an Exchange mailbox to send undeliverable e-mail messages to. After
you configure these items, try to use the POP3 Connector to download e-mail
messages from the remote POP3 server, and then examine the events that
appear in Event Viewer.
To configure these items, follow these steps:
1. Click Start, and then click Server Management.
2. Expand Advanced Management, and then click POP3 Connector Manager.
3. In the right pane, click Open POP3 Connector Manager.
4. Click the Troubleshooting tab, and then click Maximum in the Logging
level list.
5. In the Exchange mailbox list, click a mailbox where you want
undeliverable e-mail messages sent to, and then click OK.
6. Click Yes on the following message that appears:
Changes to the logging level do not take effect until the Microsoft
Connector for POP3 Mailboxes service is restarted. Restarting the service
temporarily interrupts the download of mail until the service starts again.
To restart the service now, click Yes. Otherwise, click No.
7. Click Open POP3 Connector Manager, and then click the Scheduling tab.
8. Click Retrieve Now, and then click OK on the following message that
appears:
The Microsoft Connector for POP3 Mailboxes will now download and deliver
e-mail. This may take a few moments.
9. Click OK.
10. In the left pane, under Advanced Management, expand Computer
Management, expand System Tools, expand Event Viewer, and then click
Application.
11. View the events where POP3 Connector appears in the Source column to
determine whether the mail-flow process is completed successfully.
For more info:
How to troubleshoot the POP3 Connector in Windows Small Business Server 2003
http://support.microsoft.com/?id=885685
Additional info:
E-mail messages are not delivered to their recipients when you use the SBS
POP3 connector
http://support.microsoft.com/?id=839496
If the issue persists, please kindly help me collect some information for
further investigation:
1. Save the application event log and system event log as evt files on the
problematic machines and send to my mailbox: v-terliu@xxxxxxxxxxxxx
2. Please capture screenshots on all POP3 connector properties taps and
send the pictures to me at v-terliu@xxxxxxxxxxxxx
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| From: markandsarah@xxxxxxxxx
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Some Domains not delivering correctly
| Date: 14 Dec 2006 09:15:20 -0800
| Organization: http://groups.google.com
| Lines: 13
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TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed0
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| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:4250
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|
| I have a server picking up four domains. Each connects via the Pop
| Connector to the global mailbox for that domain and downloads the mail.
| Now this is working fine on two domains but not the other two, one of
| which is the main domain. If I turn off the SMTP service I can see the
| mail appearing in the Pickup folder and they look fine there. As soon
| as I turn the SMTP back on they seem to just disappear. If I telnet
| into the server and try sending an email direct that way with mail
| from:, etc then it arrives. Can anyone assist?
|
| Kind regards,
|
| Mark
|
|
.
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