RE: Backup error - The device reported an error on a request to wr
- From: KT <KT@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 15 Dec 2006 06:13:01 -0800
Thanks for the reply Inn Jin. This gives me some avenues to try. I will be
working on them today.
To be more specific as to when I get the error in the backup logs:
For a full backup:
The backup job shows successful in the logs backing up 2 drives @ 1
partition each. Then the first partition on a 3rd drive shows successful, and
then the second partition on that drive is being backed up when the error
occurs.
For a differential backup:
The backup logs show successful past the point of the first error - shows
successful all the way through the second partition on the 3rd drive. When
backing up a fourth drive, the same error occurs.
The point at which these errors occur is entirely consistent every time the
respective backups are run. The Full always errors at the 2nd partition on
3rd drive, and the Differential always errors on the 4th drive. The same
backup selections are used on both jobs. There is more data naturally on the
Full backup, causing it to take longer. The time at which these error points
happen is also different by the space of a couple of hours - eliminates
something else happening at a particular time which interrupts the backup.
I will post back and let you know of my progress.
Appreciate your help,
KT
""Inn Jin [MSFT]"" wrote:
Hi, KT..
Thanks for posting here.
From the description, I understand that you received an error at the end of
your backup to your external USB drive:
Error: The device reported an error on a request to write data to media.
Error reported: Invalid command.
Error: D: is not a valid drive, or you do not have access.
If I'm off base, please do let me know.
I. I appreciate your research and effort for this issue, as you have
already checked the KB 817688 and installed SP1. As you have installed the
SBS 2003 SP1, please try to apply the following updates to see if it helps:
A new Volume Shadow Copy Service update is now available that fixes various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/?id=913648
You cannot perform a system state backup on a domain controller that is
running Windows Server 2003 SP1
http://support.microsoft.com/?id=913642
Volume Shadow Copy Service (VSS) that is running on a Windows Server
2003-based computer may crash when you try to remove imported transportable
shadow copies
http://support.microsoft.com/?id=911062
List of updates that were released after the release of Windows Server 2003
Service Pack 1
http://support.microsoft.com/?id=914962
II. Please double-check the tape volume is enough for the server backup.
Sometimes, Backups on Windows Small Business Server 2003 may use more
backup media space than expected. Therefore space that is just exactly as
expected is not enough. Please check the following article.
840754 Backups on Windows Small Business Server 2003 may use more backup
media
http://support.microsoft.com/?id=840754
III. Please check the following registry key and verifying it to see if it
helps.
a. Open Registry Editor, navigate to the Registry Key "Ntbackup" located at
HKEY_CURRENT_USER\Software\Microsoft\Ntbackup.
b. What is the value of the SessTimeout key? Please set the SessTimeout key
to 300.
c. If there is not the registry key list here, please create it under the
node and set the value correctly.
IV. If the issue persists, it could be caused the Removable Storage service
is stopped and then restarted during the backup job.
To avoid this issue, do not stop the Removable Storage service during a
backup job.
Additionally, you may also want to return the media that the error occurred
on to a free media pool. To configure the media to automatically return to
a free media pool, follow these steps:
1. Right-click "My Computer", and then click "Manage".
2. Expand "Storage"
3. Expand "Removable Storage".
4. Expand "Media Pools".
5. Right-click the media pool that you want, and then click "Properties".
6. On the "General" tab, click to select the "Return media to Free media
pool" check box.
More information:
903007 A backup job fails in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;903007
902389 A scheduled backup does not run after you reschedule the backup by
using NTBackup.exe in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;902389
V. If the issue still exists after trying suggestions above, please follow
troubleshooting steps below and kindly help gather the information.
1. What's the exact brand of your USB disk drive? Would you please check if
it is in the HCL list?
Http://www.microsoft.com/hcl
2. If you backup the server to a local hard drive or a tape (if you have
tape device), could this issue be reproduced?
3. Try to use SBS Backup wizard, could this issue be reproduced?
4. If you using NTBackup, please gather backupxx.log files in the folder
"C:\Documents and Settings\SBS Backup User\Local Settings\Application
Data\Microsoft\Windows NT\NTBackup\data";
5. If you using SBS Backup wizard, please gather Sbsbackuplog0x.log files
which can be located under the folder "%sbsprogramdir%\Support\Backup Logs".
6. Network MPS Report
Please send me a MPS report and I will check the log.
a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE to download the file.
b. Run the MPSRPT_NETWORK.EXE on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Network\Reports\cab\
e. Compress the .cab file and log files and send to my working mailbox at
v-innjin@xxxxxxxxxxxxx
I appreciate you taking time to perform the tests. If you have any further
questions or concerns, please feel free to let me know.
Have a nice day!
Best regards,
Inn Jin (MSFT)
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