RE: SBS 2003 Activesync Problem-getting 0x85010004 error on the PD

Terence:

Thanks for responding.

I checked all your recommendations. They were all set correctly. I had been
through several articles about it, including 817379.

I will run your test recommendation and collect logs if needed as soon as I
can.

Thanks,
Bruce

"Terence Liu [MSFT]" wrote:

Hello Bruce,

Thank you for posting here.

According to your description, I understand that you get error 85010004
when access Activesync on PDA. If I have misunderstood the problem, please
don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Removed "Force SSL" on the Default Web Site.

a. Please open IIS manager console, navigate to Web Sites->Default Web Site

b. Right-click Default Web Site, select properties

c. Click Directory Security tap, Under Secure communications, click Edit.

d . Click to clear the Require secure channel (SSL) check box, and then
click OK two times.

2. Removed Anonymous and enabled Integrated & Basic authentication for
"exchange-oma"

a. Please open IIS manager console, navigate to Web Sites->Default Web
Site->exchange-oma

b. Right-click exchange-oma, select properties

c. Click Directory Security tap, Under Authentication and access control,
click Edit.

d. Ensure only tick Integrated authentication and Basic authentication,
click OK two times

3. Run iisreset in command line to Reset IIS

And I suggest you check the authentication method via the following list:

Default Web Site : Enable Anonymous Access

Integrated Windows
Authentication

Exadmin : Integrated Windows Authentication

Exchange : Basic Authentication

Exchange-oma : Integrated Windows Authentication

Basic Authentication

Exchweb : Enable Anonymous Access

OMA : Basic Authentication

Public : Integrated Windows Authentication

Basic Authentication

Remote : Enable Anonymous Access

Integrated Windows Authentication

Relation info:

Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/?id=817379

If the issue persists, please kindly help me collect some information for
further investigation:

1. Try to create a new account and test Activesync on PDA. Is it work?

2. Are OWA and OMA work fine?

3. Gather IIS log:

a. Open IIS snap-in.

b. Right click Default Web Site and click Properties.

c. Uncheck the "Enable Logging" box and click Apply.

d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.

e. Check "Enable Logging" box and click OK.

f. Run IISReset command.

g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.

4. Gather IIS Metabase:

1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en

2) Install it, run MBExplorer (Metabase Explorer)

3) Right click the "LM" node and choose "Export to file".

4) Specify a file name, specify the password and finish the export.

5) Send the file and the password to v-terliu@xxxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

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--------------------
| Thread-Topic: SBS 2003 Activesync Problem-getting 0x85010004 error on the
PDA
| thread-index: Accd/erStH1U0X+ET5+wcK4ro+UdlA==
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| From: =?Utf-8?B?QnJ1Y2UgV2lsa2luc29u?=
<BruceWilkinson@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: SBS 2003 Activesync Problem-getting 0x85010004 error on the PDA
| Date: Tue, 12 Dec 2006 06:58:00 -0800
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I'm running SBS 2003 R2, Exchange is at SP2 and the device is Windows
Mobile
| 5. The device is configured with the server, user and password. The
carrier
| has enabled direct push on the account. Activesync/mobile services are
| enabled on the server, but enforce password on the device is not enabled.
|
| I've checked several postings on MS as well as others. the only
references
| I've found indicate the 85010004 error occurs if enforce password is on.
I've
| tried with enforce set on/off. I get the error in either case.
|
| Bruce
|


.

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