RE: Backup Problems

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Hi Matthew,

Thanks for posting back. I appreciate your time.

If your OS version is SBS 2003 SP1, when you try to reinstall the sbs
Backup component with the SBS integrated setup wizard, you will find the
Entry "Remove" for 'Administration' rather than "Reinstall". You can safely
follow the steps outlined in my previous posts to trouble shoot the issue
and let me know the result.

If the issue persists, please help me collect the following information:

1. C:\Windows\svcpack.log.
2. C:\Windows\KB885918.log
3. All files under the folder C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs
4. Please run command "msinfo32" (no quotation marks) on the SBS server box
to launch System Information console. And click File and then Save. Save
the system information to a .nfo file to send to me. My working mailbox:
v-yanniw@xxxxxxxxxxxxx

Please mail me the information at v-yanniw@xxxxxxxxxxxxx

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Tue, 19 Sep 2006 10:17:15 GMT
Subject: RE: Backup Problems
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Hi Matthew,

Just to check if there are any updates to the problem in your end. Please
do not hesitate to let me know if you need further assistance on the
issue.
I am looking forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support

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From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 14 Sep 2006 14:59:07 GMT
Subject: RE: Backup Problems
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Hi Matthew,

Thanks for your information by mail. I appreciate your time.

I. Please book a non-business time and perform a clean boot on the
server.
A Clean Boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.
Note: Especially disable all Trend micro applications running on the
server.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically
during
start-up.)
4) Restart the computer and try to configure backup wizard to backup some
small files to local hard disk to test, what is the result?

II. If the issue persists, let us reinstall the sbs Backup component to
resolve the issue. The steps:

1. Rename hklm\software\microsoft\smallbusinessserver\backup and Program
Files\Microsoft Small Business Server\Backup

2. On the SBS Server, go to Control Panel -> Change or Remove Programs.

3. High light Windows Small Business Server 2003, and click
Change/Remove.

4. Run Microsoft Windows Small Business Server Setup Wizard.

5. Proceed to the Page of "Component Selection", select Action
Maintenance
for Server Tools, and Reinstall for 'Administration'. The wizard will
reinstall the Server administration components which contains the backup
wizard.

6. Click Next.

7. If set up prompts for SBS 2003 SP1 CD, use following method to extract
the SBS SP1:

a) Start a cmd prompt and change directory to the SP1 download folder (or
the SBS03_SP1 folder on PKG_CD2).
b) Then type "<path>\SBS2003-KB885918-SP1-X86-ENU.EXE /x" (with no
quotation marks) and press Enter.
c) Specifying a path for the extracted files (such as C:\SBSSP1)
d) Run the SBS Integrated setup, and when the setup program prompts for
the
CD1, point it to the folder created above.

8. Finish rest of the wizard to test the issue again.

For detail instructions to install SBS 2003 SP1, please refer to the
following SBS 2003 SP1 download page.

[Note]: Please read and follow the instructions carefully to complete the
installation.

Downloading and Installing Windows Small Business Server 2003 Service
Pack
1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48
e
0
b3fc3/ToDownLoadFilesandReadInstructions.htm

III. If the issue persists, please download the filemon and regmon
utility
from the following link and reproduce the issue. Then collect the trace
logs for analyze. My working mailbox: v-yanniw@xxxxxxxxxxxxx

Filemon for Windows
http://www.sysinternals.com/Utilities/Filemon.html

Regmon for Windows
http://www.sysinternals.com/Utilities/Regmon.html

I appreciate your time and efforts to the issue.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the
corresponding
newsgroups so that they can be resolved in an efficient and timely
manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
The customer mail content:
====================
Jenny-

Thank you for your response to my thread. I have done the things
mentioned
in your response with mixed results.
I) I checked the backup site for virtual directory's location in IIS
server: it is @ c:\inetpub\backup

II) I checked the Application Settings and changed Application Name to
Monitoring from Backup; Execute Permissions and Application Pool were as
you indicated. The DefaultAppPool was using "Predefined:Network Service"
as you also indicated.

After doing all this, I restarted the IIS services and tried to configure
backup again with the same result. I was, however, able to successfully
backup using the NTBackup command. The result was "Backup Complete". I
then wondered if the problem was a matter of tape size as I noted that
the
files we are backing up were larger than the tape. (A problem we have
just
incurred as we are starting to scan all our old documents.) So, I tried
to
schedule the backup, using configure backup, to save it to the hard
drive,
but I received the same error message. I took a screen shot of this and
have attached it. I have also attached the .nfo file. I was unable to
download and run Filemon and Regmon. The addresses you provided did not
work for some reason.

Again, thank you for your reply and your help in this matter. I look
forward to continuing to working toward a successful solution.

Matthew

====================

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Matthew, I have found this program an invaluable tool. It takes NTbackup
to a
whole new level. What is great about it is that it is NTBackup, just 100
times better!

www.backupassist.com



"Matthew Souder" wrote:

Several months ago, I noticed our backups were failing. I had
installed
a
new drive prior to this, but things were fine initially. I had also
installed the new SPs with no problems, so I didn't that was a problem
either.

I tried to fix this problem two-three months ago, with no luck... I
need to
get this up and running again. I am currently backing up through
different
means, but it is a hassle and getting old.

Any help available would be great. Also, here is the error I get when
I
try
to run the Backup Configuration Wizard through Server Management:

An unexpected error occured (80070002).
The system cannot find the file specified.






.

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