Re: Messenger

From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
Date: Wed, 06 Dec 2006 10:45:07 GMT

Hello Jim,

Thank you for kind update.

First, ensure the Windows Live Messenger does not have proxy settings and
ensure the firewall client works fine.

Then, please try to uninstall Internet Explorer Enhanced Security on your
SBS server and then rerun the CEICW wizard:

a. Open Control Panel on your SBS, went to Add/Remove Programs->Add/Remove
Windows Components

b. Uninstall Internet Explorer Enhanced Security by unchecking the same.

c. Restarted IE 7.

d. Go through the follow KB and Rerun CEICW again carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

e. Test this issue.

If the issue persists, please kindly help me collect ISA log and ISA Info
for further investigation. You can find detail steps in my previous reply.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Messenger
| thread-index: AccYlIdhgdswoUlkSi6zc5jvvUfwAQ==
| X-WBNR-Posting-Host: 212.106.106.27
| From: =?Utf-8?B?SmltIFByZW5kZXJnYXN0?=
<JimPrendergast@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <D4FD9C19-3607-4A34-9785-FE0FFECB5DDC@xxxxxxxxxxxxx>
<esizVpuBHHA.3924@xxxxxxxxxxxxxxxxxxxx>
<BA456751-A6BD-41E3-8A2E-9990958F6097@xxxxxxxxxxxxx>
<mwuiHvgEHHA.1984@xxxxxxxxxxxxxxxxxxxxx>
<0A4B9ACB-F516-4221-A679-5BB757E4149E@xxxxxxxxxxxxx>
<CMMG4LoEHHA.4372@xxxxxxxxxxxxxxxxxxxxx>
<133F47E4-EA02-4916-A101-F344B7162F91@xxxxxxxxxxxxx>
<1UuHrb4FHHA.1652@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Messenger
| Date: Tue, 5 Dec 2006 09:41:00 -0800
| Lines: 313
| Message-ID: <FBAB1992-1BC8-4465-BBD4-D8AD67EF2456@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:1902
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi
|
| I am sorry, but I cannot find Internet Explorer Enhanced Security in
the
| add/remove programs on my XP machine.
|
| It is there on the server.
|
| Is there somewhere else to adjust this setting
|
| Thanks
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Jim,
| >
| > Thank you for kind update.
| >
| > First, ensure the Windows Live Messenger does not have proxy settings
and
| > ensure the firewall client works fine.
| >
| > This seems to be an issue with IE7's Enhanced Security Settings, I
suggest
| > we try the following steps to see if we can resolve this issue:
| >
| > a. Open Control Panel on your XP, went to Add/Remove
Programs->Add/Remove
| > Windows Components
| >
| > b. Uninstall Internet Explorer Enhanced Security by unchecking the same.
| >
| > c. Restarted IE 7.
| >
| > d. Test this issue.
| >
| > Then, please try to disable the XP firewall and test this issue.
| >
| > If the issue persists, please kindly help me collect some information
for
| > further investigation:
| >
| > 1. Please help to gather the ISA Info:
| >
| > 1) Download the file from the following URL:
| >
| > http://www.isatools.org/tools/isainfo.zip
| >
| > 2) Extract all files to a folder on ISA server.
| >
| > 3) Double click Isainfo.js. This will generate 2 files
| > ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
| > current folder.
| >
| > 4) Please send these files to me at v-terliu@xxxxxxxxxxxxx
| >
| > 2. Please follow the link and download and run the Microsoft Internet
| > Security and Acceleration (ISA) Server 2004 Best Practices Analyzer
Tool
| > and then send me the results
| >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=D22EC2B9-4CD3-4BB6-
| > 91EC-0829E5F84063&displaylang=en
| >
| > 3. Please also help to gather the ISA logs:
| >
| > 1) Schedule a down time.
| >
| > 2) Open ISA 2004 management console.
| >
| > 3) Expand the server node and highlight 'Monitoring'.
| >
| > 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
| > Pane' is showed there.
| >
| > 5) In the 'Task Pane', click 'Configure Firewall Logging' under
'Logging
| > Tasks', and then switch the 'log storage format' from 'MSDE database'
| > (default) to 'File'.
| >
| > 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| >
| > 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under
'Logging
| > Tasks', and then switch the 'log storage format' from 'MSDE database'
| > (default) to 'File'.
| >
| > 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| >
| > 9) Click 'Apply' to save changes and update the configuration.
| >
| > 10) Temporarily disable the Firewall service. To do that, please click
| > Monitoring | Services tab, and then right click 'Microsoft Firewall' to
| > choose 'Stop'.
| >
| > 11) Clear the current existing W3C logs. To do that, go to the log
saving
| > directory and clean any existing .W3C logs. By default, the logs will
be
| > saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may
not
| > be able to deleted, that's normal.) You may backup them first and
then
| > delete them.
| >
| > 12) Go back to the ISA 2004 management console, and then Start the
stopped
| > 'Microsoft Firewall' service.
| >
| > 13) Reproduce the problem, stop the service, and then gather the
resulting
| > W3C files to me for analysis.
| >
| > 14) Please also let me know the IP address of the testing clients so
that I
| > can filter the data.
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Messenger
| > | thread-index: AccW5okyPTlJPrwgSo6IQIclrE31JQ==
| > | X-WBNR-Posting-Host: 207.46.199.61
| > | From: =?Utf-8?B?SmltIFByZW5kZXJnYXN0?=
| > <JimPrendergast@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <D4FD9C19-3607-4A34-9785-FE0FFECB5DDC@xxxxxxxxxxxxx>
| > <esizVpuBHHA.3924@xxxxxxxxxxxxxxxxxxxx>
| > <BA456751-A6BD-41E3-8A2E-9990958F6097@xxxxxxxxxxxxx>
| > <mwuiHvgEHHA.1984@xxxxxxxxxxxxxxxxxxxxx>
| > <0A4B9ACB-F516-4221-A679-5BB757E4149E@xxxxxxxxxxxxx>
| > <CMMG4LoEHHA.4372@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: Messenger
| > | Date: Sun, 3 Dec 2006 06:23:00 -0800
| > | Lines: 334
| > | Message-ID: <133F47E4-EA02-4916-A101-F344B7162F91@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:1551
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi
| > | Sorry to say, but having got it all working.
| > |
| > | I have just updated all the patches on the system.
| > |
| > | Which included:
| > | IE 7
| > | Windows Live Messenger
| > |
| > | And again messenger has stopped connecting???
| > |
| > | Are there different ports needed for Live Messenger?????
| > |
| > | It again just not login. on one machine i removed the Live Messenger
and
| > | reinstalled messenger 7.5. But I cannot connected so now I do not
know if
| > its
| > | the patches or IE7 or the post Live Messenger install.
| > |
| > | As my user use Messenger to communicate with customers its a bit of a
| > problem.
| > |
| > | Have you any idea's.
| > |
| > | In the test, I now get an error under test which says host error??/
| > |
| > | Everything else works
| > |
| > | I have the Messenger connection logs how do i read them??
| > |
| > |
| > | Thanks
| > |
| > | Jim
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Jim,
| > | >
| > | > Thanks for your kind update.
| > | >
| > | > I'm sorry for my mistake about '/' and '\'.
| > | >
| > | > I'm glad to hear that things are working correctly for you now.
Please
| > do
| > | > not hesitate to post in this great newsgroup if you need any
assistance
| > in
| > | > the future. I look forward to working with you again.
| > | >
| > | > Thank you and have a nice day,
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Messenger
| > | > | thread-index: AccSa+VbZA6C+MXARAiUYZJnI+nh8w==
| > | > | X-WBNR-Posting-Host: 82.163.58.67
| > | > | From: =?Utf-8?B?SmltIFByZW5kZXJnYXN0?=
| > | > <JimPrendergast@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <D4FD9C19-3607-4A34-9785-FE0FFECB5DDC@xxxxxxxxxxxxx>
| > | > <esizVpuBHHA.3924@xxxxxxxxxxxxxxxxxxxx>
| > | > <BA456751-A6BD-41E3-8A2E-9990958F6097@xxxxxxxxxxxxx>
| > | > <mwuiHvgEHHA.1984@xxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Re: Messenger
| > | > | Date: Mon, 27 Nov 2006 13:35:02 -0800
| > | > | Lines: 241
| > | > | Message-ID: <0A4B9ACB-F516-4221-A679-5BB757E4149E@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGXA01.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:315593
| > | > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Hi
| > | > |
| > | > | Thanks great fix.
| > | > |
| > | > | Install firewall client and it all works. Messenger and IE is
faster
| > | > |
| > | > | The only info to reply is. a Type O on your part.
| > | > |
| > | > | run //SBSServerName/mspclnt
| > | > |
| > | > | It should have been
| > | > |
| > | > | run \\SBSServerName\mspclnt
| > | > |
| > | > | But thanks very much for your help
| > | > |
| > | > |
| > | > | Jim
| > | > |
| > | > |
| > | > | "Terence Liu [MSFT]" wrote:
| > | > |
| > | > | > Hello Jim,
| > | > | >
| > | > | > Thank you for your update.
|

.

Follow-Ups:
- Re: Messenger
  - From: Jim Prendergast

References:
- Re: Messenger
  - From: Jim Prendergast
- Re: Messenger
  - From: Terence Liu [MSFT]
- Re: Messenger
  - From: Jim Prendergast

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Relevant Pages

Re: Messenger
... if we can make Windows Live Messenger 8.0 to work: ... Find SBS Internet Access Rule in middle pane, right-click it, select ... Microsoft CSS Online Newsgroup Support ...
(microsoft.public.windows.server.sbs)
Re: Messenger
... ensure the Windows Live Messenger does not have proxy settings and ... Please follow the link and download and run the Microsoft Internet ... Clear the current existing W3C logs. ... This newsgroup only focuses on SBS technical issues. ...
(microsoft.public.windows.server.sbs)
Re: Messenger
... we find the root cause of your Messenger Internet access issue. ... Microsoft CSS Online Newsgroup Support ... newsgroups so that they can be resolved in an efficient and timely manner. ...
(microsoft.public.windows.server.sbs)
Re: Messenger
... that until you install Messenger Live it would all work. ... Microsoft CSS Online Newsgroup Support ...
(microsoft.public.windows.server.sbs)
Re: Messenger
... 3/ Installed Custom patches, IE:,net upgrades ... Messenger Works ... On the ISA Server computer, stop the Microsoft Firewall service. ... Microsoft CSS Online Newsgroup Support ...
(microsoft.public.windows.server.sbs)