Re: Exchange OMA error
- From: "Tony" <moto822@xxxxxxxxx>
- Date: 27 Nov 2006 14:40:17 -0800
Hi Steven,
I sent this info in more details to you via email but here is a little
more info
Hi Steven
Here is what we have so far:
-I created a VDir for OMA that doesn't need SSL which is exchange-oma
-This is happening to all users
-it is happening on any device. We currently use Treo 700w
Steven Zhu [MSFT] wrote:
Hi,
Thanks for posting here.
From your post, my understanding on this issue is: You cannot access
mailbox by ActiveSync and OMA access and you notice OMA error in
Application Log. If I'm off base, please feel free to let me know.
I truly understand the inconvenience you encountered. However based on
current information, we are not sure that OMA issue and ActiveSync issue
are related. I would like to let you know that our newsgroup is an issue
based service, meaning we usually respond to one question/issue per post.
This will lessen the confusion for both of us, as well as ensure that our
results are accurate and not a result of a test for a different question.
Therefore, I will work with you on ActiveSync issue in this post. It will
be excellent if OMA issue disappears after solving ActiveSync issue.
However if the other issue persists after all, it is better for you to
submit a new post in our newsgroup. That way each issue can receive full
attention from the Support Professional (maybe the same person) to whom it
is assigned. Thanks for your understanding and cooperation.
Based on my experience, this issue can occur due to the following
conditions, please verify it:
1. Please make sure /Exchange virtual directory (VD) does not require SSL.
If you do need SSL, you should create a new /Exchange VD for OMA. Please
refer to the following Knowledge Base Article for detailed steps:
Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
forms-based authentication is required for Exchange Server 2003
http://support.microsoft.com/?id=817379
2. Do all the users have such issue or just specific users? Please create a
new mail-enabled user and verify whether he can access mailbox by
ActiveSync.
3. Does the issue happen to the specific PPC like Motorola Q or all PPC?
For further test, please locate another PPC and sync this new PPC with
original problematic mailbox; and let me know the result then.
4. Collect the IIS metabase on Exchange Server and send to me:
v-stezhu@xxxxxxxxxxxxx for further analysis:
1). On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.
5. Please collect the IIS log on Exchange Server so that I can perform
further research:
1). On Exchange Server, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-stezhu@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.
6. For further test, please temporarily disable SSL if you enable it for
ActiveSync; create a new test account and let me know the following
information.
- Credential of this test account
- The public URL of your Exchange Server
- Domain name
I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail:
v-stezhu@xxxxxxxxxxxxxx
Hope this helps. Please let me know the results so that I can provide
further assistance on this problem. I am looking forward to your reply.
Thanks and have a nice day.
Best Regards,
Steven Zhu
MCSE/MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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