Re: Messenger
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 27 Nov 2006 10:06:56 GMT
Hello Jim,
Thank you for your update.
First, I'm sorry the link for the ISAInfo tool was changed. The new link is:
http://www.isatools.org/tools/isainfo.zip
Based on my further research, I suggest we try to install ISA server
firewall client on workstation, and do not input any proxy settings on
Messenger 7.5.
1. On client machine, run //SBSServerName/mspclnt
2. Double-click setup.exe to install the firewall client
3. Then test this issue.
If the issue persists, please kindly help me collect some information for
further investigation:
1. Please help to gather the ISA Info:
1) Download the file from the following URL:
http://www.isatools.org/tools/isainfo.zip
2) Extract all files to a folder on ISA server.
3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
4) Please send these files to me at v-terliu@xxxxxxxxxxxxx
2. Please follow the link and download and run the Microsoft Internet
Security and Acceleration (ISA) Server 2004 Best Practices Analyzer Tool
and then send me the results
http://www.microsoft.com/downloads/details.aspx?FamilyId=D22EC2B9-4CD3-4BB6-
91EC-0829E5F84063&displaylang=en
3. Please also help to gather the ISA logs:
1) Schedule a down time.
2) Open ISA 2004 management console.
3) Expand the server node and highlight 'Monitoring'.
4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
9) Click 'Apply' to save changes and update the configuration.
10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.
11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted, that's normal.) You may backup them first and then
delete them.
12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.
13) Reproduce the problem, stop the service, and then gather the resulting
W3C files to me for analysis.
14) Please also let me know the IP address of the testing clients so that I
can filter the data.
Hope steps above will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| Thread-Topic: Messenger
| thread-index: AccQF6mS7V6negdxT8eeKLGpNZj0mg==
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| From: =?Utf-8?B?SmltIFByZW5kZXJnYXN0?=
<JimPrendergast@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <D4FD9C19-3607-4A34-9785-FE0FFECB5DDC@xxxxxxxxxxxxx>
<esizVpuBHHA.3924@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Messenger
| Date: Fri, 24 Nov 2006 14:27:01 -0800
| Lines: 58
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|
| Thanks for all your help, the answer you asked for follow
|
| Q 1. Do you use Windows Messenger or Windows Live Messenger?
| A 1, I am using Messenger 7.5
|
| Q 2. Do you configure any proxy setting in Messenger?
| A 2. I have tried with and without proxy I enter the samne settings as I
use
| in Internet Exployer, I have not set a SOCK proxy, should I. If so what
| should I set.
| The Test fails on the proxy test
|
| Q 3. Does the problem occur on all internal clients?
| Q 3 All clients have the same isssue
|
| Q 4. What error message did you receive when the connection failed?
| A. 4 no error just does not connect
|
| Q 5. In addition to the CRM, is there any other plug-ins/AV software
| installed on the SBS Box?
| A 5. I have a Virus checker from AVG installed
|
| Q 6. Is firewall client installed on all the internal clients? Please
disable
| it temporarily for a test.
| A 6. The CLient have been set up by SBS and the proxy setting set in IE
only.
|
| Q 7. Please help to gather the ISA Info:
| A 7 Cannot gather the info the link you sent is dead?
|
| 1) Download the file from the following URL:
|
| http://www.isatools.org/isainfo/ISAInfo.zip
|
|
| "Cris Hanna (SBS-MVP)" wrote:
|
| > Is the firewall client installed on the workstations?
| >
| > --
| > Cris Hanna [SBS-MVP]
| > --------------------------------------
| > Please do not respond directly to me, but only post in the newsgroup so
all can take advantage
| > "Jim Prendergast" <JimPrendergast@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:D4FD9C19-3607-4A34-9785-FE0FFECB5DDC@xxxxxxxxxxxxxxxx
| > I cannot get Messnger to work on the inside of my SBS installation
| >
| > I have SBS 2003 Premiun with CRM3. I have installed SP1 and SP2 for
| > exchange. I have fully patched the server up. All is working OK.
| > It has 2 ethermnnet interfaces and a external Draytek 2600 ADSL
router.
| > Remote access works, infact it everything works Except Messenger
| >
| > What setting must I adjust on the ISA server and Messenger (Or should
it
| > work) and is it the router that is blocking (I have opened the ports
i
| > believe I need)
| >
| >
| > Thanks everbody for the help
| >
| > Jim
| >
|
.
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