Re: RWW: version=1 msgtype=status status=-3 message=Password Inco

If you are using ISA you "must" match the manner in which you enter RWW to the cert name.

Shawn O'Connor wrote:
Steve,

As per your request I have attached a screen capture of the error message. Let me be clear, it is not a browser specific issue. This occurs with IE, Firefox, and any others you decide to use. It happens on my browser in the office when trying to access the URL for remote desktop using the address specified below. It happens from any other remote site from any browser when trying to access that URL.

When it does NOT happen:
1. From within my network when I type: http://servername/remote
2. From within my network when I type: http://companyweb and the click on the button to access web based email
3. From within my network when I type: http://servername/exchange

When it DOES happen:
1. From within my network when I type: http://FQDN/remote
2. From within my network when I type: http://FQDN/exchange
3. Using CEICW I tried changing the domain name for security certificate generation to just the external IP address. I still get the error (and it doesn't seem to reset the security certificate credentials). So when using http://IPADDRESS/remote and http://IPADDRESS/exchange I still get the error.
4. Outside my network it always happens.

You will first get prompted to accept a security certificate.
(which is not mine -- this is another problem probably for a separate issue -- no matter what I do the CEICW will not reset the security certificate. It should say, "OFFICE.FQDN". It may be related to this issue).

Then you will see the error message.

My thought are:
1. It may be related to the security certificate issue -- but I think that has been going on longer than this issue -- I'm not 100% sure though.
2. I don't know what the error message string is -- maybe someone at Microsoft can point you in the right direction -- it is pretty specific. But since it does mention an incorrect password before any password is input by the user I wonder if this has to do with the IUSR accounts? I would think if that were an issue I would be getting prompted internally for a username and password when trying to access companyweb or owa or RWW.

Also, FYI -- I am running SBS2003 Premium Edition with ISA 2004.

Thanks in advance for your assistance.

Regards,

--Shawn

"Shawn O'Connor" wrote:

Marina,

I'm using a dynamic dns service for external access. However, I have been using this same service with no change in configuration for almost 5 years now. This issue has only recently cropped up.

I did try your suggestion though -- reran CEICW with my current public IP address for the security certificate. Still no change. I'm getting the exact same error message.

Would it have anything to do with the anonymous user account that IIS uses? Perhaps IIS is expecting one thing and RWW is expecting another? I've seen issues with this before, but never manifesting itself like this.

"Marina Roos [SBS-MVP]" wrote:

Hi Shawn,

Is there a DNS record for the FQDN, that your ISP must have created? Try
https://FQDN/exchange. If you don't have a DNS record, rerun CEICW and fill
in your public IP for the webcertificate. I assume you can telnet to your
public IP on port 443 from outside your network?

--
Regards,

Marina Roos
Microsoft SBS-MVP
One of the Magical M&M's
www.smallbizserver.net
Take part in SBS forum:
http://www.smallbizserver.net/Default.aspx?tabid=53

"Shawn O'Connor" <ShawnOConnor@xxxxxxxxxxxxxxxxxxxxxxxxx> schreef in bericht
news:74112FD1-1298-481F-8C4B-E285FA5CAD67@xxxxxxxxxxxxxxxx
Thanks for your thoughtful and detailed response Steven. I haven't yet
tried
the steps you suggested, but I can tell you I am 100% sure that will not
work. The issue is not just with my browser -- it happens on any machine
anywhere. Your solution is machine specific (I'll try it anyway, but I'm
very sure that won't solve the problem).

Also, I am offsite right and can't provide a screen capture just yet, but
the message in the subject line is all that appears in IE with trying to
access:
http://www.domainname.com/remote or
http://www.domainname.com/exchange
(from the intranet the companyweb and owa work fine)

First I get the message prompt about the security certificate. I accept
to
continue on and then I get the following error:

version=1 msgtype=status status=-3 message=Password Incorrect

And that is it. Nothing else.

"Steven Zhu [MSFT]" wrote:

Hi Shawn,

Thanks for posting here.

From your post, my understanding on this issue is: you cannot access RWW
and CompanyWeb from Internet and you receive the message below in IE.

version=1 msgtype=status status=-3 message=Password Incorrect

If I am off base, please feel free to let me know.

Based on my research, please refer to the following steps to solve this
issue:

1. Open Windows Explorer and find the C:\Program Files\Internet
Explorer\PLUGINS folder.

2. Create a new folder on the desktop and move all the plug-ins in the
PLUGINS
folder to the new folder.

3. Open Internet Explorer.

4. Click Tools and select Internet Options.

5. On the General tab, click Delete Files within the Temporary Internet
files section.

6. Select the Delete all offline content check box, click OK.

7. Click Delete Cookies, and click OK.

8. Click Clear History within the History section, click Yes.

9. Click the Advanced tab and uncheck Enable third-party browser
extensions.

10. Click OK.

11. Remove registry keys.

WARNING: Using Registry Editor incorrectly can cause serious problems
that
may
require you to reinstall your operating system. Microsoft cannot
guarantee
that
problems resulting from the incorrect use of Registry Editor can be
solved.
Use
Registry Editor at your own risk.

Having said that, I would still like to provide assistance.

Step 1: Backup the Registry of the computer.

a) Click Start and select Run.

b) Type regedit in Open box and click OK.

c) Click File and select Export.

d) Below Export range select All.

e) Select Desktop in Save in box and type backup in File Name.

f) Click Save.

Note: The backup file is on the Desktop and named backup.reg.

Step 2: Find and delete the following registry key.


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browse
r
Helper Objects

Step 3: Find and delete the all the sub keys in the following registry
key
(don't
delete the following registry key).

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension
Step 4: Restart the computer.

If the issue still exists, please capture a screen shot of the error so
that I can understand the issue clearly.

To capture a screen shot, please follow the steps below:

Step 1: When the error message appears, press the Pr Scrn key located at
the
top-right corner of the keyboard to capture a screen shot.

Step 2: Click Start, select Run, type MSPAINT in the Open box, and then
click OK.

Step 3: Use Ctrl + V to paste the screen shot to the canvas. When we are
prompted
to enlarge the bitmap, press Y or Enter.

Step 4: Click the File (or press Alt+ F) menu and select Save.

Step 5: Select Desktop in the 'Save in' box and type 'screen' in the
File
name
box.

Step 6: Select JPEG in the Save as type box and click OK.

The screen shot is located on the Desktop and named screen.jpg. Send the
file to v-stezhu@xxxxxxxxxxxxxx

Hope this helps! If you have further concern, feel free to let me know.

Have a great day.

Best Regards,

Steven Zhu
MCSE/MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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