Re: Remote Web Workplace not working properly



Hi Derek

My experiances have indicated that the vbscript indicates internet
disconnected as it is at home and on site I am thinking its on site.

Look for disconnection somewhere, NIC disconnecting and reconnecting ?
Showing nic properties in systray and double clicking it will show its
uptime, when it happens does it show a shorter time than expected?

Anything in event logs showing Internet Nic disconnected, assuming 2 nics,

Anything in firewall logs ?

Is this Standard or Premium ?


"Derek Upson" <dwupson@xxxxxxxxxxxxxxx> wrote in message
news:W4-dnS1fP5eyX_3YnZ2dnUVZ_oadnZ2d@xxxxxxxxxxxxxx
It is a vbscript window that pops up. And I do have a linksys router at
my house here. However, the problem happens even at work when I am on the
same very network. At work, I can be at my desk and log into RWW as the
administrator, take control of the server in the room right next to me,
and have it disconnect me after 20 minutes or so (and continuously
working).

At work, we have a sonicwall firewall and no linksys equipment.




"Maxibo" <totallyanon@xxxxxxxxx> wrote in message
news:%23NXlyhADHHA.3492@xxxxxxxxxxxxxxxxxxxxxxx
If the popup window is a 'vbscript window' then internet connectivity has
been lost / dropped at either remote or on site.


"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:OztXdbADHHA.3836@xxxxxxxxxxxxxxxxxxxxxxx
In news:1ZKdnWxM3PjsAP3YnZ2dnUVZ_sidnZ2d@xxxxxxxxxxx,
Derek Upson <dwupson@xxxxxxxxxxxxxxx> typed:
it happens to all users (even administrator) from all locations (both
over the internet or from any one desktop within the network).

are you asking if the driver for the NIC card in the server is
current?

Yes. And check for event log errors.


"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:umaN7SADHHA.4952@xxxxxxxxxxxxxxxxxxxxxxx
In news:Z7CdnVjvvIjdE_3YnZ2dnUVZ_tydnZ2d@xxxxxxxxxxx,
Derek Upson <dwupson@xxxxxxxxxxxxxxx> typed:
I have done that and it still happens.


"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:%23%23l0qi$CHHA.3228@xxxxxxxxxxxxxxxxxxxxxxx
In news:APidnaqHlKk6G_3YnZ2dnUVZ_tadnZ2d@xxxxxxxxxxx,
Derek Upson <dwupson@xxxxxxxxxxxxxxx> typed:
We have SBS2003 and use Remote Web Workplace often to connect
remotely. For some reason, we are getting disconnected ever 20
minutes or so. I know that there is a setting that disconnects
you after 20 minutes of inactivity....but we are kicked off even
when we are working non-stop for 20 minutes.

When it happens, a window pops up saying that an Internal Error
has occurred. After hitting OK (only option)....we are bounced
back to the login window. If we want to avoid getting totally
booted, we can close the window showing the desktop every 15
minutes or so and then select the computer again from the list. it
is still annoying, but we at least don't get totally bounced
back to the login window. This happens regardless of whether I am
using RWW from home or on
our actual network (I do this sometimes to connect to our server
from my desktop). It does not matter which username I am logged
in as. Any ideas?

Deselect the "I'm working on a public/shared computer" option and
see if this still happens.

Does this happen to all users, from all locations? I'd have to
wonder if there's a network problem....I haven't seen this issue
myself, and I doubt it's related to the timeout.
Are you using the latest supported NIC driver on your server?









.



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