RE: Remote Access
- From: Mike <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 15 Nov 2006 13:51:02 -0800
Terence Liu,
Thank you for your response. I have fixed the problem. I did follow-up on
your suggestions and it appears to have been our Cisco Firewall. Thanks.
"Terence Liu [MSFT]" wrote:
Hello Mike,.
Thank you for posting here.
From your post, I understand that you cannot access your OWA and RWW on SBS
server. If I am off base, please feel free to let me know.
First, I suggest we try to rerun CEICW to make sure your SBS 2003 server
have right network configuration. Go through the follow KB and Rerun CEICW
again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
After that, please try accessing RWW from the internet via
https://www.domainname.com/remote, how will things go?
If the issue persists, please kindly help me collect some information for
further investigation:
1. Please let me know the error message in IE when accessing RWW from the
internet via https://www.domainname.com/remote.
2. Can internal clients access the RWW via https://servername/remote?
3. Can you access RWW via https://localhost/remote on the ISA itself?
4. Can you access OWA via https://www.domainname.com/exchange from the
internet?
5. Is there a hardware firewall in front of the SBS box?
If ISA is installed in your SBS server, please help me to gather ISA info
and ISA log:
6. Please help to gather the ISA Info:
1) Download the file from the following URL:
http://www.isatools.org/isainfo/ISAInfo.zip
2) Extract all files to a folder on ISA server.
3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
4) Please send these files to me at v-terliu@xxxxxxxxxxxxx
7. Please follow the link and download and run the Microsoft Internet
Security and Acceleration (ISA) Server 2004 Best Practices Analyzer Tool
and then send me the results
http://www.microsoft.com/downloads/details.aspx?FamilyId=D22EC2B9-4CD3-4BB6-
91EC-0829E5F84063&displaylang=en
8. Please also help to gather the ISA logs:
1) Schedule a down time.
2) Open ISA 2004 management console.
3) Expand the server node and highlight 'Monitoring'.
4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
9) Click 'Apply' to save changes and update the configuration.
10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.
11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted, that's normal.) You may backup them first and then
delete them.
12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.
13) Reproduce the problem, stop the service, and then gather the resulting
W3C files to me for analysis.
14) Please also let me know the IP address of the testing clients so that I
can filter the data.
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| Thread-Topic: Remote Access
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| From: =?Utf-8?B?TWlrZQ==?= <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Remote Access
| Date: Tue, 14 Nov 2006 16:03:01 -0800
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|
| I have setup a 2003 SBS. Internal and external(smtp) mail is working.
All
| users have access to the internet. I want to access OWA. When I type in
the
| address on Ie I am directed to the SBS Welcome page. When I click on the
RWW
| link I receive an error, "page Cannot be displayed" None of the links on
the
| home page work with the exception of help.
|
| Thanks for your help!
|
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