RE: WMPhone 5 not synchorizing deleted mail with Exchange

Hi John,

Thanks for posting here.

From your post, my understanding on this issue is: You noticed event error
3005 in Exchange Server. If I'm off base, please feel free to let me know.

In order to provide you with efficient support, and to relieve you of the
burden of trying unnecessary troubleshooting steps, please assist me in
collecting some detailed information:

1. I am wondering whether the issue happens to all users or only the
specific user. For further test, please create a new mailbox-enabled user
and then use the original Windows Mobile 5.0 device to sync with this new
mailbox. Verify whether the issue persists and let me know the result.

2. Does the issue happen to all PPC or only PPC? If don't have other PPC,
please temporarily disable SSL or send me the root certificate if you
enable it for ActiveSync; create a new test account and let me know the
following information.

- Credential of this test account
- The public URL of your Exchange Server
- Domain name

I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail: v-stezhu@xxxxxxxxxxxxxx

3. Collect the IIS metabase on Exchange Server and send to me:
v-stezhu@xxxxxxxxxxxxx for further analysis:

1). On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

4. Please collect the IIS log on Exchange Server so that I can perform
further research:

1). On Exchange Server, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and sync PPC with mailbox by ActiveSync to
reproduce the problem, which will generate new IIS log file with the exact
error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-stezhu@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.

Hope this helps. Please let me know the results so that I can provide
further assistance on this problem. I am looking forward to your reply.

Thanks and have a nice day!

Best Regards,

Steven Zhu
MCSE
Microsoft Online Partner Support
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