RE: Attachments corruption while retrieving with a POP3 account

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Hi,

Thank you for your update. If you have any other questions or concerns,
please do not hesitate to contact us. It is always our pleasure to be of
assistance.

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
| Thread-Topic: Attachments corruption while retrieving with a POP3 account
| thread-index: Acb82eXwH8Al6lmbTOikvu90g63RiQ==
| X-WBNR-Posting-Host: 212.179.47.130
| From: =?Utf-8?B?V2lsbGlhbSBNaXNjaGVs?=
<WilliamMischel@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <AD23F495-6473-4F6A-B7A3-6109DB341F4A@xxxxxxxxxxxxx>
<nm8X1i$#GHA.4432@xxxxxxxxxxxxxxxxxxxxx>
<468DE461-E18C-4694-80DC-D0869043143C@xxxxxxxxxxxxx>
<QZ7eIxM$GHA.1984@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Attachments corruption while retrieving with a POP3 account
| Date: Tue, 31 Oct 2006 02:47:02 -0800
| Lines: 276
| Message-ID: <65439983-8A08-4882-8CCA-A899C1F4D157@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGXA01.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:309271
| NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thank you.
|
| We think that we have found the problem, and it resides outside the SBS.
It
| seems that someone here changed without notify, the network flow, and
there
| was a component on the way that interfeared with the flow.
| We've made the change back, and for now, all seems to be OK.
| If problem comes back, i'll post it again.
|
| Thank you again very much for your will to help !
|
|
| "chace zhang" wrote:
|
| > Hi,
| >
| > Thanks for your update.
| >
| > I understand you disabled third-party applications on client side, but
the
| > issue persists.
| >
| > Currently, please help me gather following info on this issue:
| >
| > 1. Please reproduce this issue, and make a screen shot when you open
| > attachments via POP3. Send it to my working email address:
| > v-chacez@xxxxxxxxxxxxx
| >
| > 2. Does this issue occur on all pop3 account?
| >
| > 3. Does this issue occur on all kind of attachments or occur on
specific
| > attachments?
| >
| > 4. Please download email from Exchange by using OE, can you open the
| > attachment? You can also download it from SBS Server via OE.
| >
| > 5. Please schedule a down time and disable all third-party software at
| > server side, and try again
| >
| > 5. Please save application log as .evt file email to me.
| >
| > Please let me know the result for further assistance, I look forward to
| > your update.
| >
| > Have a nice day!
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > --------------------
| > | Thread-Topic: Attachments corruption while retrieving with a POP3
account
| > | thread-index: Acb7+6NrYKZaOiVDSUuD2hSWS27dYA==
| > | X-WBNR-Posting-Host: 212.179.47.130
| > | From: =?Utf-8?B?V2lsbGlhbSBNaXNjaGVs?=
| > <WilliamMischel@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <AD23F495-6473-4F6A-B7A3-6109DB341F4A@xxxxxxxxxxxxx>
| > <nm8X1i$#GHA.4432@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Attachments corruption while retrieving with a POP3
account
| > | Date: Mon, 30 Oct 2006 00:16:02 -0800
| > | Lines: 143
| > | Message-ID: <468DE461-E18C-4694-80DC-D0869043143C@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:309001
| > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thanks For your response.
| > |
| > | Actually we didn't do anything besides microsoft updates.
| > | We do Have ISA server installed, but it is not used on production...
| > | We have installed Microsoft CRM 3.0 on it.
| > |
| > | This does occur internal & external, only with POP3 access... if we
| > access
| > | it through MAPI or OWA, then all is ok, and attachments can be
openned.
| > | The only thing that is installed on this SBS besides Microsoft ,is
| > Symantec
| > | Antivirus, the latest build...
| > | Disableing it, didn't solve the problem.
| > |
| > | I'm out of ideas ... this is a production site, and people are not
able
| > to
| > | get attachments with their emails !!!
| > | Any other Ideas
| > |
| > | "chace zhang" wrote:
| > |
| > | > Hi,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > From your post. , I understand you get corrupt attachments via POP3
| > account
| > | > from your own Exchange Server, if I'm off base, please do not
hesitate
| > to
| > | > let me know.
| > | >
| > | > To isolate this issue, please let me know the following questions:
| > | > What did you do recently? Since you mentioned it ever worked before?
| > | >
| > | > Do you have ISA Server? If yes, what is the version?
| > | >
| > | > Does this issue occur in internal or external?
| > | >
| > | > Can you download these attachments from Outlook Web Access?
| > | >
| > | > Based on my experience, this issue may occur due to software
conflicts,
| > so
| > | > I'd like to suggest you perform clean boot on client side and
server
| > side.
| > | >
| > | > You may also want to try clean boot:
| > | >
| > | > 1. Click Start, click Run, type msconfig and Enter.
| > | >
| > | > 2. Click on "Startup" tab, click "Disable all".
| > | >
| > | > 3. Click on "Services" tab, click to "Hide All Microsoft Services",
and
| > | > click "Disable All" if the button is not gray.
| > | >
| > | > 4. Click OK and restart the computer.
| > | >
| > | > 5. If the problem is resolved at this time, enable one service or
| > startup
| > | > program at a time to see with which one running, this problem will
| > | > reappear. Then this service or program must be the culprit of the
| > issue.
| > | > Disable the service or uninstall the program.
| > | >
| > | > According to my experience, this problem can be caused by some
| > anti-virus
| > | > software, if there are any, you may want to uninstall them
temporarily
| > for
| > | > testing purpose.
| > | >
| > | > Hope this helps and have a nice day!
| > | >
| > | >
| > | > Best Regards,
| > | >
| > | > Chace Zhang (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | >
| > | > --------------------
| > | > | Thread-Topic: Attachments corruption while retrieving with a POP3
| > account
| > | > | thread-index: Acb7bE5eo9/AsjOWTbinZIzJDg/VqQ==
| > | > | X-WBNR-Posting-Host: 212.179.47.130
| > | > | From: =?Utf-8?B?V2lsbGlhbSBNaXNjaGVs?= <William
| > | > Mischel@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Attachments corruption while retrieving with a POP3
account
| > | > | Date: Sun, 29 Oct 2006 07:10:01 -0800
| > | > | Lines: 15
| > | > | Message-ID: <AD23F495-6473-4F6A-B7A3-6109DB341F4A@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGXA01.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:308876
| > | > | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | We have installed SBS 2003 (with all latest patches).
| > | > | All was running OK, since last week, suddenly all our POP3 users
are
| > | > getting
| > | > | their attachments corrupted. MAPI users are all OK.
| > | > | Users of the POP3 accounts, if they use their MAPI configuration
| > (same
| > | > | exchange mailbox), then all is OK. Corruption occurs only while
| > | > retrieving
| > | > | from the POP3 channel.
| > | > | No changes on the setup were done on the server , neither on the
| > clients,
| > | > | besides Microsoft updates.
| > | > | Any clues what is going on ? I've rechecked all setups and all
seems
| > to
| > | > be OK.
| > | > |
| > | > | Any help will be appreciated !
| > | > |
| > | > | Thanks,
| > | > |
| > | > | Willy.
| > | > |
| > | >
| > | >
| > |
| >
| >
|

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