Re: KB920685 won't install

I followed your instructions and still can't install. I now have 5 updates
that are failing. When you say manual install, do you mean navigating to the
c:windows\software distribution ........ folder and double clicking
update.exe?

When I do that I get error message "Failed to install catalog files."



""Crina Li"" wrote:

Hi Robert,

Thanks for your update.

To narrow down the problem, would you please help me collect the following
information?

1. Can you install the update manually?
2. Please try a clean boot to see how thing goes:

1) Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.
2) In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.
3) Click to clear the check mark from the "Load startup items" below
Selective Startup.
4) Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.
5) Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.
6) After restarting, please check whether this issue will reoccur.

Thanks for your time and I look forward to hearing from you.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: KB920685 won't install
| thread-index: Acbz7bCPsGsAYbwyST+4hA9YeoPpFA==
| X-WBNR-Posting-Host: 207.46.199.61
| From: =?Utf-8?B?Um9iZXJ0?= <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <21B4C3CC-0CC9-4410-B2CE-290EA34DF19D@xxxxxxxxxxxxx>
<uQ5eKmo2GHA.3564@xxxxxxxxxxxxxxxxxxxx>
<DF11A906-57CC-49C7-A145-1707E13FA631@xxxxxxxxxxxxx>
<uvTL26u2GHA.2196@xxxxxxxxxxxxxxxxxxxx>
<06D3CC7F-5317-4CD0-B08A-43BE7287F801@xxxxxxxxxxxxx>
<lGC0bbG6GHA.4348@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: KB920685 won't install
| Date: Thu, 19 Oct 2006 19:16:02 -0700
| Lines: 226
| Message-ID: <C2E8A289-E594-43C9-8911-5A0AFAAACF52@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGXA01.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:306497
| NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| OK, I only had the LegacyImpersonationLevel key present, but I deleted
it,
| but my updates are still failing. I said updates, because since this
issue
| started I know have a total of 5 that are failing.
|
| Thanks!
|
| ""Jenny wu [MSFT]"" wrote:
|
| > Hi Robert,
| >
| > Thanks for posting back. I appreciate your time.
| >
| > Based on my research, the issue may occur due to that the default Dcom
| > permissions was modified. When the default access permissions for dcom
had
| > been modified to allow access for other users and services, the adding
of
| > these users and services consequently removes the inherent
"Administrators"
| > allow access permission which is there by default.
| >
| > Please try to the steps below to resolve the issue:
| >
| > 1. You can bring the Dcom Default Access Permissions back to default by
| > backing up following registry key:
| >
| > HKLM\SOFTWARE\Microsoft\Ole
| >
| > 2. Deleting the following values if they exist (which will be present
only
| > if the default Dcom settings were modified.)
| >
| > DefaultAccessPermission (only present if Default Access
Permissions
| > were modified)
| > LegacyImpersonationLevel (only present if Impersonation Level was
| > modified)
| > LegacyAuthenticationLevel (only present if Default Authentication
Level
| > was modified)
| >
| > 3. Then try to apply the update again. What is the result?
| >
| > I appreciate your time.
| >
| > Have a nice day!
| >
| > Sincerely,
| >
| > Jenny Wu
| > Microsoft CSS Online Newsgroup Support
| > Get Secure! - www.microsoft.com/security
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > >Thread-Topic: KB920685 won't install
| > >thread-index: Acbmjzf/TGLkehn2RvaYxNCKNoYGhg==
| > >X-WBNR-Posting-Host: 24.229.31.55
| > >From: =?Utf-8?B?Um9iZXJ0?= <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > >References: <21B4C3CC-0CC9-4410-B2CE-290EA34DF19D@xxxxxxxxxxxxx>
| > <uQ5eKmo2GHA.3564@xxxxxxxxxxxxxxxxxxxx>
| > <DF11A906-57CC-49C7-A145-1707E13FA631@xxxxxxxxxxxxx>
| > <uvTL26u2GHA.2196@xxxxxxxxxxxxxxxxxxxx>
| > >Subject: Re: KB920685 won't install
| > >Date: Mon, 2 Oct 2006 18:57:02 -0700
| > >Lines: 119
| > >Message-ID: <06D3CC7F-5317-4CD0-B08A-43BE7287F801@xxxxxxxxxxxxx>
| > >MIME-Version: 1.0
| > >Content-Type: text/plain;
| > > charset="Utf-8"
| > >Content-Transfer-Encoding: 7bit
| > >X-Newsreader: Microsoft CDO for Windows 2000
| > >Content-Class: urn:content-classes:message
| > >Importance: normal
| > >Priority: normal
| > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
| > >Newsgroups: microsoft.public.windows.server.sbs
| > >Path: TK2MSFTNGXA01.phx.gbl
| > >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:302012
| > >NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
| > >X-Tomcat-NG: microsoft.public.windows.server.sbs
| > >
| > >It's been a while, but just getting back to this issue.
| > >
| > >The log file has many attempts in it so I am only taking the latest
| > install
| > >attempt. Here it is:
| > >
| > >0.579: 2006/10/02 19:42:12.495 (local)
| > >0.579:
| >
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\ab07915f1729fc2141dbaf481
| > 4eb9323\update\update.exe (version 6.2.29.0)
| > >0.579: Hotfix started with following command line: /si
| > >/ParentInfo:d5faa1d59f515949ac17e13d2c6852dd
| > >8.110: ---- Old Information In The Registry ------
| > >8.110: Source:C:\WINDOWS\$NtUninstallKB920685$\spuninst
| > >8.110: Destination:
| > >8.110: Source:C:\WINDOWS\$NtUninstallKB920685$
| > >8.110: Destination:
| > >8.110: ---- New Information In The Registry ------
| > >8.110: Source:C:\WINDOWS\$NtUninstallKB920685$\spuninst
| > >8.110: Destination:
| > >8.110: Source:C:\WINDOWS\$NtUninstallKB920685$
| > >8.110: Destination:
| > >8.125: SetProductTypes: InfProductBuildType=BuildType.IL
| > >8.125: SetAltOsLoaderPath: No section uses DirId 65701; done.
| > >8.125: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB920685$
| > >8.125: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed:
| > >0xe0000102
| > >8.141: ref tag c:\windows\system32\sp4.cab does not exist
| > >8.141: ref tag c:\windows\system32\sp3.cab does not exist
| > >8.141: ref tag c:\windows\system32\sp2.cab does not exist
| > >8.141: ref tag c:\windows\system32\sp1.cab does not exist
| > >8.141: ref tag c:\windows\system32\driver.cab does not exist
| > >8.141: ref tag c:\windows\system32\fp40ext.cab does not exist
| > >8.141: ref tag c:\windows\system32\fp40ext1.cab does not exist
| > >8.157: ref tag c:\windows\system32\wms4.cab does not exist
| > >8.157: ref tag c:\windows\system32\wms41.cab does not exist
| > >8.157: ref tag c:\windows\system32\ims.cab does not exist
| > >8.157: ref tag c:\windows\system32\ims1.cab does not exist
| > >8.157: ref tag c:\windows\system32\ins.cab does not exist
| > >8.157: ref tag c:\windows\system32\ins1.cab does not exist
| > >8.157: Starting AnalyzeComponents
| > >8.157: AnalyzePhaseZero used 0 ticks
| > >8.157: No c:\windows\INF\updtblk.inf file.
| > >8.157: OEM file scan used 0 ticks
| > >8.157: AnalyzePhaseOne: used 0 ticks
| > >8.157: AnalyzeComponents: Hotpatch analysis disabled; skipping.
| > >8.157: AnalyzeComponents: Hotpatching is disabled.
| > >8.157: FindFirstFile c:\windows\$hf_mig$\*.*
| > >8.157: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.157: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.157: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.157: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.157: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.172: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.172: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.172: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.172: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.172: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.188: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.204: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.204: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.204: KB920685 Setup encountered an error: The update.ver file is
not
| > >correct.
| > >8.204: KB920685 Setup encountered an error: The update.ver file is
not
.

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