Re: Cannot reply/forward in OWA - Page cannot be displayed

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Chac Zhang,

Thanks for your support. I figured out that somehow (probably my bad
poking around at something else ?) the default domain in the /Exchange
virtual directory was / instead of mydomain.com. With this added in,
all is well.

Thanks!

chace zhang wrote:
Hi,

Thanks for posting here.

From your post, my understanding on this issue is: When replying mail in
OWA, you encountered error message. If I'm off base, please feel free to
let me know.

In order to provide you with efficient support, and to relieve you of the
burden of trying unnecessary troubleshooting steps, please assist me in
collecting some detailed information:

1. Does the issue happen to specific user or all internal users? For
further test, please create a new mail-enabled user in Active Directory
Users and Computers (ADUC), and then access this new mailbox by specific
workstation with the issue, verify whether the issue persists to this new
user.
If the issue disappears here, the issue may be caused by the corrupt
attribute of specific user account.

2. Does the issue happen to specific workstation or all workstations? For
further test, in Exchange Server itself, please access this specific
mailbox with the issue by OWA, and then verify whether the issue occurs
then. If the issue disappears, we can consider the issue may happen
depending on setting of specific workstation.

3. Does the issue happen during internal accessing or external accessing?
This will help us identify whether the issue happens due to Firewall
setting between internal LAN and Internet.

4. If the issue happens to all users and all workstations, please create a
new test account and let me know the following information.

- Credential of this test account
- The public URL to OWA access your Exchange Server
- Domain name

I will access the mailbox by OWA in my side to verify the issue. To keep
these confidential, please let me know by mail: v-chacez@xxxxxxxxxxxxx

5. Please capture a screen shot of the error you encountered when replying
mail in OWA and send it to me: v-chacez@xxxxxxxxxxxxxx

Please let me know the results so that I can provide further assistance on
this problem. I am looking forward to your reply. Thanks and have a nice
day!


Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
| From: "K.J. 44" <Holleran.Kevin@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Cannot reply/forward in OWA - Page cannot be displayed
| Date: 19 Sep 2006 09:39:33 -0700
| Organization: http://groups.google.com
| Lines: 245
| Message-ID: <1158683973.294654.300180@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1158597239.184048.287550@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <uvnR7652GHA.4548@xxxxxxxxxxxxxxxxxxxxx>
| <1158677023.963634.93100@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <1158677381.496260.175890@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 66.184.64.13
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1158683978 15332 127.0.0.1 (19 Sep 2006
16:39:38 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Tue, 19 Sep 2006 16:39:38 +0000 (UTC)
| In-Reply-To: <1158677381.496260.175890@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: d34g2000cwd.googlegroups.com; posting-host=66.184.64.13;
| posting-account=ALg81Q0AAAAGlbVUIiDhmOOIqk_3Gh85
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed00
.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.
giganews.com!nntp.giganews.com!postnews.google.com!d34g2000cwd.googlegroups.
com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:298664
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Futhermore, when I use regular outlook, the replies are showing up in
| the drafts folder.
|
| Thanks.
|
| K.J. 44 wrote:
| > Here is the actual link of a reply that is not working (getting page
| > cannot be displayed);
| >
| >
https://mail.ourdomain.com/exchange/kevin/Drafts/RE:%20Contact%20Your%20Fidu
ciary%20Agent-4.EML?Cmd=reply&Create=0
| >
| > please help! I can't figure this out...
| >
| > K.J. 44 wrote:
| > > Thank you very much for your respone. I tried many of your
suggestions
| > > to no avail. In fact, now when I open OWA, none of the unread
messages
| > > can be accessed.
| > >
| > > I can log in and read all the read mail messages. I can click on the
| > > new message button and send a message. If I open a message and click
| > > on the reply button, it gives me a page cannot be displayed, as if the
| > > link for the reply button doesn't exist.
| > >
| > > Thanks.
| > >
| > > chace zhang wrote:
| > > > Hi,
| > > >
| > > > Thank you for posting here.
| > > >
| > > > According to your description, I understand all the pictures in the
OWA
| > > > page are not displayed. If I am off-base on that, please let me
know.
| > > > Before we go any further, I would like know if the issue only
occurs on a
| > > > specified Internet client or occurs on every remote client
computers?
| > > >
| > > > Under some situations, router/proxy server may filter the pictures
on the
| > > > IE window, so please try to access the OWA from an internal client
computer
| > > > or access OWA on SBS box to see how everything is going.
| > > >
| > > > Based on the screen shot file you included, I suppose that it is
caused by
| > > > the fact that you cleared the option to show pictures on IE. So
please open
| > > > IE, go to Tools -> Internet Options menu, go to Advanced tab, move
down the
| > > > stroll bar to Multimedia, select the checkbox of Show Pictures.
Click OK to
| > > > exist. Try again to see if there is an update.
| > > >
| > > > If the issue still exists after you checked the IE settings, please
check
| > > > the permissions on the following folders, make sure the
Authenticated Users
| > > > group has read and execute permissions:
| > > > WinNT\system32\
| > > > WinNT\System32\inetsrv\
| > > > Exchsrvr\bin\
| > > > Exchsrvr\RES\
| > > > Exchsrvr\webdata\
| > > >
| > > > For more information, look into the following link:
| > > > 187506 INFO: Basic NTFS Permissions for IIS 4.0
| > > > http://support.microsoft.com/?id=187506
| > > >
| > > > Does this issue only occur on the OWA page, browsing other web page
with no
| > > > problem, I suggest you do the following:
| > > >
| > > > 1. Open Active Directory Users and computers.
| > > > 2. Go to Users container, right click the ISUR_[Server Name],
select Reset
| > > > Password. Do not input any password and just click OK button to
reset it to
| > > > blank password.
| > > > 3. Open the IIS manager, right click the Default Web site, select
| > > > Properties, go to Directory Security tab, click Edit button in
| > > > Authentication and Access Control section, in the "Enable anonymous
access"
| > > > part, clear the password and click OK.
| > > > 4. Repeat the step 3 on Exchweb virtual directory.
| > > >
| > > > Then check it again to see if the issue is resolved.
| > > >
| > > >
| > > >
| > > > If the issue still exists, please refer to:
| > > > 1. Check if OfficeScan is installed on the SBS server. This may
also be
| > > > caused by OfficeScan adding a custom MIME type to the Default Web
Site and
| > > > all virtual directories. The MIME type added is for ".*" and
defines it as
| > > > Octet/Stream. You may want to remove this custom MIME type to
resolve the
| > > > issue:
| > > >
| > > > A. Open the Default Web Site properties page, go to the HTTP
Headers tab.
| > > > B. Click the "MIME Types" button. Remove the ".*" entry. The same
should be
| > > > done on all the virtual directories, but the OfficeScan one.
| > > > C. After that, run iisreset again.
| > > >
| > > > If this doesn't help, I suggest that you uninstall OfficeScan and
reinstall
| > > > it on a new virtual site, instead of installing it on the Default
Web Site.
| > > > For more information, see Solution 18148 in the Trend Micro
Knowledge Base
| > > > at the following URL:
| > > >
| > > > Outlook Web Access displays a "loading..." message after
| > > > Client/Server/Messaging (CSM) Suite 2.0 for SMB was installed on
Windows
| > > > 2003 Small Business Server.
| > > >
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=18148
| > > >
| > > >
| > > > 842470 The contents of your Inbox and your Calendar are not
displayed when
| > > > you use Outlook Web Access to access your mailbox, and your mailbox
is
| > > > stored on a Windows Small Business Server 2003-based computer
| > > > http://support.microsoft.com/?id=842470
| > > >
| > > >
| > > > NOTE: This response contains a reference to a third party World
Wide Web
| > > > site. Microsoft is providing this information as a convenience to
you.
| > > > Microsoft does not control these sites and has not tested any
software or
| > > > information found on these sites; therefore, Microsoft cannot make
any
| > > > representations regarding the quality, safety, or suitability of any
| > > > software or information found there. There are inherent dangers in
the use
| > > > of any software found on the Internet, and Microsoft cautions you
to make
| > > > sure that you completely understand the risk before retrieving any
software
| > > > from the Internet.
| > > > 2. If you have URLSCAN installed on the SBS server, please check
out the
| > > > following Knowledge Base articles and ensure it is using the proper
OWA
| > > > template:
| > > >
| > > > 823175 Fine-tuning and known issues when you use the Urlscan
utility in an
| > > > Exchange 2003 environment
| > > > http://support.microsoft.com/?id=823175
| > > >
| > > > 325965 The URLScan tool may cause problems in Outlook Web Access
| > > > http://support.microsoft.com/?id=325965
| > > >
| > > > If the issue still exists, please try the following steps:
| > > >
| > > > 1. Download and apply the 831464 update:
| > > > 831464 FIX: IIS 6.0 Compression Corruption Causes Access Violations
| > > > http://support.microsoft.com/?id=831464
| > > >
| > > > 2. Clear the cached, compressed copy of the affected files on the
SBS
| > > > server:
| > > >
| > > > A. Clear the IIS server files:
| > > > *. Go to your %windows%\IIS Temporary Compressed Files directory *.
Select
| > > > all of the content in this directory and delete it.
| > > > B. Go to a command prompt, type "iisreset".
| > > >
| > > > 3. If you have ISA installed on the SBS server, take the following
steps to
| > > > clear the ISA cache.
| > > >
| > > > A. Stop the Web Proxy service.
| > > > B. Locate the Urlcache folder.
| > > > C. From the multiple files in this folder, locate the *.cdat file
in this
| > > > folder.
| > > > D. Delete the *.cdat file.
| > > > E. Start the Web Proxy service.
| > > >
| > > > Related Knowledge Base article:
| > > > 301471 How to Delete the Web Cache on Internet Security and
Acceleration
| > > > Server http://support.microsoft.com/?id=301471
| > > >
| > > > 4. You should also delete the cached files on the client to make
sure that
| > > > the corrupted files from the cache are not used. To do so, follow
these
| > > > steps:
| > > >
| > > > A. In Internet Explorer, click Internet Options on the Tools menu .
| > > > B. Click the General tab, and then click Delete Files.
| > > > C. Click OK.
| > > >
| > > > NOTE: It's important to ensure that no OWA connection is active or
| > > > attempted between the time you start clearing the cache files, and
the time
| > > > you are finished clearing them (from all locations).
| > > >
| > > > Hope this helps, if you have any other concerns or need more help,
please
| > > > feel free to let me know.
| > > >
| > > > Have a nice day!
| > > >
| > > > Best Regards,
| > > >
| > > > Chace Zhang (MSFT)
| > > >
| > > > Microsoft CSS Online Newsgroup Support
| > > >
| > > > Get Secure! - www.microsoft.com/security
| > > >
| > > > =====================================================
| > > > This newsgroup only focuses on SBS technical issues. If you have
issues
| > > > regarding other Microsoft products, you'd better post in the
corresponding
| > > > newsgroups so that they can be resolved in an efficient and timely
manner.
| > > > You can locate the newsgroup here:
| > > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > > >
| > > > When opening a new thread via the web interface, we recommend you
check the
| > > > "Notify me of replies" box to receive e-mail notifications when
there are
| > > > any updates in your thread. When responding to posts via your
newsreader,
| > > > please "Reply to Group" so that others may learn and benefit from
your
| > > > issue.
| > > >
| > > > Microsoft engineers can only focus on one issue per thread.
Although we
| > > > provide other information for your reference, we recommend you post
| > > > different incidents in different threads to keep the thread clean.
In doing
| > > > so, it will ensure your issues are resolved in a timely manner.
| > > >
| > > > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > > > check http://support.microsoft.com for regional support phone
numbers.
| > > >
| > > > Any input or comments in this thread are highly appreciated.
| > > >
| > > > =====================================================
| > > >
| > > > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > > >
| > > > --------------------
| > > > | From: "K.J. 44" <Holleran.Kevin@xxxxxxxxx>
| > > > | Newsgroups: microsoft.public.windows.server.sbs
| > > > | Subject: Cannot reply/forward in OWA - Page cannot be displayed
| > > > | Date: 18 Sep 2006 09:33:59 -0700
| > > > | Organization: http://groups.google.com
| > > > | Lines: 11
| > > > | Message-ID:
<1158597239.184048.287550@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > > > | NNTP-Posting-Host: 66.184.64.13
| > > > | Mime-Version: 1.0
| > > > | Content-Type: text/plain; charset="iso-8859-1"
| > > > | X-Trace: posting.google.com 1158597243 32236 127.0.0.1 (18 Sep
2006
| > > > 16:34:03 GMT)
| > > > | X-Complaints-To: groups-abuse@xxxxxxxxxx
| > > > | NNTP-Posting-Date: Mon, 18 Sep 2006 16:34:03 +0000 (UTC)
| > > > | User-Agent: G2/1.0
| > > > | X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
| > > > rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7,gzip(gfe),gzip(gfe)
| > > > | Complaints-To: groups-abuse@xxxxxxxxxx
| > > > | Injection-Info: d34g2000cwd.googlegroups.com;
posting-host=66.184.64.13;
| > > > | posting-account=ALg81Q0AAAAGlbVUIiDhmOOIqk_3Gh85
| > > > | Path:
| > > >
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed00
| > > >
.sul.t-online.de!t-online.de!news-spur1.maxwell.syr.edu!news.maxwell.syr.edu
| > > > !postnews.google.com!d34g2000cwd.googlegroups.com!not-for-mail
| > > > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:298364
| > > > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > > > |
| > > > | Hi,
| > > > |
| > > > | I can log in to OWA fine and my users can get their emails and
send new
| > > > | emails, but any actions on an existing message gets a page cannot
be
| > > > | displayed (reply, forward).
| > > > |
| > > > | Any idea what could have caused this?
| > > > |
| > > > |
| > > > | Thanks.
| > > > |
| > > > |
|
|

.

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