Re: User's desktop changed after other user logged into PC

Tech-Archive recommends: Speed Up your PC by fixing your registry

In news:CBFA7B1B-295E-4907-9BC4-70F5186D10E4@xxxxxxxxxxxxx,
Janelle <Janelle@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
The two main issues are:

Desktop contains more documents and icons that before "other" user
logged on to PC.

Outlook and Word are both showing error message - "MS Office Word has
encountered a problem and needs to close". When you say "don't
send", a small dialog box comes up that says "MS Word is currently
recovering your documents". The Word reopens, has the same error
message, and the same dialog box opens when you say "don't send."
The only way to stop this from happening is to close out Winword.exe
using the Task Manager.

Those aren't really the core issues - those are the symptoms of the
underlying problem.

Yes, using Roaming Profiles, the user's profile is just over 2GB in
size.

That's bad. That is likely a big part of the problem. Use something like
TreeSize or other utilities to find out where the stuff is. Keep your
profiles tiny - like, say, 20MB

They are also using Folder Redirection, but it is not trough
Group Policy.

Then they aren't really using folder redirection - I presume you mean,
you've just manually repointed the My Docs to their home directory or
something? I wouldn't do this. Use GPOs.


Event Viewer:

"Windows has detected that Offline Caching is enabled on the Roaming
Profile share - to avoid potential profile corruption Offline Caching
must be disabled on shares where roaming user profiles are stored."

That's a pretty clear message :)
Disable offline caching on the profile parent folder on the server - in its
share properties.


There is also another: "The system failed to register host (A)
resource records (RRs) for network adapter with settings ....."

and another

"Faulting app Microsoft Office 11....."

"Faulting app Winword.exe....."

Will system restore and Office Repair Tool resolve these two issues?

Not sure, but you need to fix the underlying causes of your problems first.




"Lanwench [MVP - Exchange]" wrote:

In news:32969E04-128B-49D9-8DAC-1B0D6B5C22DE@xxxxxxxxxxxxx,
Janelle <Janelle@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
SBS2003 and using roaming users profiles. I have a user that logged
onto another user's laptop to do some work. Now she has logged off
and when the original user logs back onto the laptop, he has twice
as many icons on his desktop. In addition, when he uses Outlook, he
receives Word error messages.


I suspect it has something to do with the user profile, but don't
know where to start. System restore? Restore original's old user
profile?

Check the event logs on the client.

Make sure all clients have the User Profile Hive Cleanup utility
installed & running

How big are your roaming profiles?

Are you using folder redirection? This is critical, especially for My
Documents - and is also a good idea for Desktop if you cannot train
users to store only shortcuts on the desktop. I don't recommend
enabling folder redirection in the 'user management' console on the
server as it will also enable offline files, but would do this via a
custom group policy linked to the MyBusiness OU.



.

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